# Compare DonorSnap vs Keela 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DonorSnap and Keela based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/97513-154358/DonorSnap-vs-Keela --- # DonorSnap vs Keela Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DonorSnapKeela2/4 selected [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) [Keela](https://www.capterra.com/p/154358/Keela/)[4.3 (282)](https://www.capterra.com/p/154358/Keela/reviews/) [## DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting Price $50.00/month Value-for-Money 4.8 Functionality 4.3 Ease of Use 4.4 Customer Service 4.8 Reviews Sentiment BJ HP TL Based on [414 reviews](#user-reviews) Positive 389 Neutral 19 Negative 6 [## Keela](https://www.capterra.com/p/154358/Keela/)[4.3 (282)](https://www.capterra.com/p/154358/Keela/reviews/) Starting Price $160.00/month Value-for-Money 4.4 Functionality 4 Ease of Use 4.3 Customer Service 4.5 Reviews Sentiment Based on [282 reviews](#user-reviews) Positive 257 Neutral 19 Negative 6 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,387 reviews from nonprofit crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Donation Tracking 4.9 Donor Management 4.8 For Nonprofits 4.8 Contact Management 4.8 Fundraising Management 4.7 80%Fit Feature ratings Donation Tracking 4.6 Donor Management 4.5 For Nonprofits 4.5 Contact Management 4.4 Fundraising Management 4.3 User satisfaction User satisfaction 4.6 User reviews[414](https://www.capterra.com/p/97513/DonorSnap/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.8 Customer support 4.8 User satisfaction 4.3 User reviews[282](https://www.capterra.com/p/154358/Keela/reviews/) Ease of use 4.3 Functionality 4.0 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $50Flat Rate, Per Month - Free version - Free trial Price starts from $160Usage Based, Per Month - Free version - Free trial Best for Best for DonorSnap is great for nonprofits who want an easy-to-use system at an affordable price point. DonorSnap is ready to use out of the box but can be easily customized for nonprofits with unique needs. Best for Keela is the ultimate donor management & fundraising platform for nonprofits looking to grow. From valuable donor insights to effortless automation, it’s ideal for nonprofits looking to raise more! ## User reviews Pros & cons BJ Bob J. Treasurer and Technology Manager > "The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017) EN Ellen N. Office Administrator > "The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7139218) HP Hillary P. Administrator > "DonorSnap is a comprehensive CRM that makes it easy for me to track donations, send thank you/tax letters and emails, interactions with donors and patrons- all of the..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867) BJ Bob J. Treasurer and Technology Manager > "The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017) TL Teresa L. Grant Manager > "I have experience with two other cloud-based donor management systems from other organizations I work with and have found DonorSnap to be the most user-friendly,..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7012215) CB Christine B. Office Manager > "The only con is that reports can't have a customizable header that specifies exactly what the report contains --- it would be nice to see at a glance what the report is..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008848) MBM Mary Beth M. Development Director > "The flexibility and customization are fantastic—I can add fields to most screens, which makes it much easier to capture and manage information in our supporter database." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549) YS Yvette S. Executive Administrator > "When printing donor list for mailing even those that are marked in their accounts as no mailing still come up and having to sort through all of those is time consuming." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551550) CR Carole R. Donor Relations and Development Manager > "I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095) SS Stephanie S. Office Manager > "I think it's a donation report does not have an option for a contact ipk, only a donation ipk." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853) EB Erin B. Office Coordinator > "The user-friendly adaptability features for customization make the database extremely useful for our organization." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317) JB Jeanette B. Development Associate > "I sometimes struggle with pulling the information I need from reports." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009624) MS Marlies S. President > "the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113) SH Shari H. Development Coordinator > "Support is not as frequent as I always need" [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008808) SL Suzanne L. Executive Director > "They've added some peripheral systems such as AuctionSnap and EventSnap which complement the functionality." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347) JB Jan B. Administrative Director > "The only "con" in my experience is that I'm very part-time, and don't have as much time as I would like for the wonderful training they offer." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435) GW Gabriel W. Programs and Digital Specialist > "Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137872) CM Cindy M. Director of Resource Development > "I don't find Data Miner Platinum to be as intuitive as I'd like for a non-tech person." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745779) CR Carole R. Donor Relations and Development Manager > "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095) GH Greg H. President > "email system is a bit cumbersome to use at times." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551426) AG Apryl G. Office Supervisor > "We use DonorSnap almost daily, so a good database is necessary for keeping our records." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137343) KF Keith F. Treasurer > "Some of the functionality is a little hard to get use to." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270) GR Grace R. Director > "We were up and running with this database very quickly - the onboarding time was much shorter than competitors, and both learning resources and support have been great..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412) PY Peter Y. Board Member > "It is also possible that I have not tried enough, or asked the correct questions." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957) BR Brigid R. Executive Director > "The ease of use. While the program is set up to be very intuitive, there are also plenty of tutorials to help me master features I may not use too often and thus need a..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137367) RS Roland S. IT Support - Web Support > "There are a few flags in the database (i.e. Bill Me) which are not exposed to be used in the DataMinerPlatinum for custom reports. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3804776) PY Peter Y. Board Member > "Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957) MF Marlene F. Foundation Administrator > "I feel like integration would/could cause problems with certain things, like restricted donations, in-kind and automatic monthly donations." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3624836) NR Naama R. Director of Operations > "We have had the BEST experiences with customer service! If I need a specific report and am not sure how to go about it, within minutes I get a video tutorial or an email..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744413) WK Wendy K. Director > "It is also feels laborious to go through all the steps to send email acknowledgements in cases where I only have one or two at a time." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547454) MW Meredith W. Donor and Volunteer Engagement Manager > "Great and speedy customer support, easy to use, lots of useful tutorials available, and the integration with QuickBooks is a plus." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137281) BM Bruce M. Treasurer > "The donation forms are clunky and difficult to use. If everything in the background is either not there, or not listed properly, it doesn't work." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4562524) MW Melinda W. Book keeping > "The best part is the online input is as easy as 2 clicks and all the info is pulled in under the donor in a second!" [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972) MS Marj S. President > "Some of the set up for online forms or reports can be a bit daunting." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546618) EB Erin B. Office Coordinator > "The more I am in the system the more I learn about making it work for our organization and best practices." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317) MF Matthew F. Executive Director/ Single Pitch Rock Climbing Guide > "The tech help is via email only, so you cannot get an immediate answer, but at the same time, this is how they keep their overhead low and pass the savings onto the..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3212376) MS Marlies S. President > "years later she is thrilled we signed on because she is able to run many reports she needs for her purposes." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113) DL Deb L. Volunteer > "I would be entering information and then need to see something all the way on the end of the right side but I couldn't just "get there." " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547725) AJ Allison J. Director of Philanthropy > "If you’re looking for a donor management database that’s effective, budget-friendly, and backed by a fantastic support team, I can’t recommend DonorSnap enough!" [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008903) LP Leslie P. Library Director > "Creating reports is a little tricky, but I suspect this is due to lack of practice." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546763) KB Katie B. Executive Director > "It also allows us to generate thank you letters for all donors." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009371) JB Jennifer B. Administrative Assistant > "Knowing how to create the exact report you need can be complicated at times. If you don't know a certain report exists, it can be time consuming and confusing to create..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3320426) SS Stephanie S. Office Manager > "Highly recommend. Because of the excellent customer service and customization of the crm overall we have been able to adapt Donor Snap to fit several different iterations..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853) AD Alexis D. Donor Relations Administrator > "For example, if I wanted to print out a report for one person and how many in-kind donations they made in the last year, there is no way to do that." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3199190) MBM Mary Beth M. Development Director > "I’ve been using DonorSnap since starting my current position four years ago. While I’ve worked with many other CRMs, DonorSnap’s training and Help website are by far the..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549) RB Riley B. Donor Relations Manager > "Just the general look turns me off a bit but the cost and use keeps us here." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4592871) DB Debbie B. Director of Advancement > "It covers the basics and leaves room to grow and I look forward to using more of Donor Snap's capacity." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803) TP Tara P. Executive Director > "I don't like the providers they've used for things like donation buttons, etc. But again that isn't their true line of work, so not a big problem for me." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154) KF Keith F. Treasurer > "This gives us an easy way to track our donations using our own donation type names and accounting numbers." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270) CF Christine F. Executive Director > "Hard to understand how to set up queries. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547100) MBM Mary Beth M. Development Director > "The videos and support materials make onboarding new staff so much easier and greatly reduce the need for additional training." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549) CA Cory A. Finance Manager > "Also, we'd love use DS for ALL our contact management but it doesn't seem to work that way for us right now. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3384671) DS Donna S. Executive Director > "I find Donorsnap easy to use; it is a quick program that allows us to maintain all our records in one place, keeping track for Donor thank you letters and all tax..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744451) NS Nancy S. Director > "There are many terms and options that I still do not fully understand unless one of them happens to cause me an issue and I need to call Support for help. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3385440) HP Hillary P. Administrator > "I appreciate that we can have multiple team member profiles to be able to maintain this crm. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867) SV Susan V. Foundation Director > "I find that pulling mailing lists with certain restrictions can be a bit confusing. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205389) JB Jan B. Administrative Director > "I also would like to compliment the ready responsiveness of the team at the company. Although they and my organization are on opposite sides of the country, I can get a..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435) KC Kim C. Executive Director > "For what we needed it for, the import/export was very complicated and had lots of bugs." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232) RT Ronnie T. CEO > "DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6506629) AC Annette C. Executive Director > "There are some features that I wish were better. When I am putting in a memorial donation and need to add a person's name..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3506022) DB Debbie B. Director of Advancement > "I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803) TP Tara P. Executive Director > "I could not have afforded a traditional database when we started, but I would still need switch over to Blackbaud or any other CRM." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154) BD Becca D. Sr Director of Operations and Stewardship > "I've worked with a few larger databases that have a lot of additional features/customizations (and are more expensive!) and I think DonorSearch works just as well." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551481) EC Emma C. Donor Relations & Program Coordinator > "It can be hard if you need to train a new user very quickly, and can be frustrating as you're learning to use the software. Once you know, you know-- but getting there..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3198362) MW Melinda W. Book keeping > "It is also so easy to create specific reports & donor gifts if they want a quick update." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972) WS Wil S. Executive Director > "For an all-volunteer organization with most volunteers not being computer/software literate, it has been challenging at times." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3325225) SL Suzanne L. Executive Director > "Value for the money, rapid customer support and functionality." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347) LG Linda G. Administrative Assistant > "Mass email functionality is not as robust as I would like." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205122) CH Carrie H. Operations Manager > "I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551562) KJ Karen J. consultant > "Also, when we use the responsive forms sometimes DonorSnap doesn't recognize the patron as already having a record in the system and duplicates have occurred." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2633788) JB Jan B. Administrative Director > "There have been many hands in our database, and when we switched to DonorSnap from a different application, it was wonderful how much easier it was to better organize and..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435) AC Angela C. President > "It's not possible to do a simple update for a select group of people. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436) GR Grace R. Director > "Easy to learn, excellent online tech and training support, great reporting which leads to better customized and segmented appeals, easy form building, and very useful..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412) CK Cass K. Executive Director > "There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2652158) KA Kara A. Program Manager > "Our organization's overall experience with DonorSnap has been extremely positive and we are very happy with how everything functions and how support assists us when we..." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744449) AC Angela C. President > "The event planning portion is not what I need it to be." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436) PY Peter Y. Board Member > "I have recommended it to my web developer, and he has passed on my recommendations to other clients of his, and they have started using DonorSnap also." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957) DD Dan D. Retired > "Having to integrate with only GoEmerchant is limiting." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3200618) BG Bryana G. Office Manager and Executive Assistant > "Best system to use for our non-profit organization." [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137274) KC Kim C. Executive Director > "Anytime we needed help we were referred to a video that was just as confusing. " [See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232) [View Reviews](https://www.capterra.com/p/97513/DonorSnap/reviews/) SS Sean S. IT and Grant Management > "The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581321) TT Trevor T. Marketing > "One downside I've found is with the Zapier integration—not all fields are available for mapping, which can be a bit limiting." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581327) KH Karl H. Executive Director > "The search function works the way I hope it should (put the name in and information pops up) and it isn't frustrating waiting for results." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6584878) PB Peter B. Marketing Manager > "No flexibility in email template customization -- can't export external templates" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579575) TT Trevor T. Marketing > "The platform brings together so many tools, which makes it super flexible and efficient for nonprofit management." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581327) RR Ronnie R. Marketing Communications Specialist > "Not being able to add stock/ quantities to revenue forms." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579615) RA Rameel A. Administrative Assistant > "The integreatted forms and communications feature has been my faviourte part of keela so far." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6585212) TD Tina D. Marketing & Funding Specialist > "Exporting reports do not always work and I end up doing screen shots in the browser to do my presentations." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5099750) PB Peter B. Marketing Manager > "Makes email marketing easier, donor and donation tracking" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579575) AF Annastasia F. Managing Director > "integrating our email provider with Keela's email function was difficult and managing unsubscribes has sometimes been a challenge." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___4801220) SS Sean S. IT and Grant Management > "The automation features save us time, and the reporting tools are incredibly insightful." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581321) Adrian H. CEO > "Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5100650) RB Riley B. Managing Director > "When selecting a new CRM Keela stood out to me due to the fact that it is highly customizable." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6407965) BB Brynn B. Fundraising Coordinator > "Sometimes imports from external softwares can be tedious but I don't think that is specific to Keela, that is the case with any import." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6007587) AP Ash P. Executive Director > "Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004759) MV Michael V. Fundraising Coordinator > "There are some minor UI issues that need to be fixed, particularly in the outgoing email tools." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6007551) AP Ash P. Executive Director > "We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004759) HB Hal B. Development Manager > "For example, we had some payment security issues before Keela implemented Captcha features." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5098756) RB Riley B. Managing Director > "I like that it integrates easily with Paypal and Stripe." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6407965) CM Cathy M. Secretary > "Overall, I think we aren't using Keela to it's potential, but with a Charity that is basically Volunteer operated, it is difficult to..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5099045) RB Riley B. Managing Director > "It never takes long to get a response and they will work with you to support you as much as you need." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6407965) AB Amber B. Executive Director > "The only issue we have had is with the Peer to Peer Fundraising function." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004833) SG Shira G. Fundraising and Development Manager > "Importing our old data and onboarding the system was painless." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6584777) AI Andrew I. Program and Financial Officer > "Some of the features don't work well in Firefox which is surprising." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6056317) AB Ariana B. Executive Director > "Now I am able to find our donors, communicate with them and allow new volunteers and donors the opportunity to get involved as well." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___4800806) KN Kayla N. Administrative Assistant > "Additionally, I have personally had issues with importing taking up to 6 hours with Keela." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5097778) RB Riley B. Managing Director > "Keela has an excellent customer support team that is responsive and helpful and I do feel that they take user feedback seriously." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6407965) MC Michelle C. Owner/Creative Director > "If you're not in the software and using it daily, it can be sometimes confusing to navigate when setting up a new campaign (for example)..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3835374) SG Shira G. Fundraising and Development Manager > "Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6584777) VR Verified Reviewer Director of Development and Communications > "The access form a mobile app/iPhone is not super easy." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004965) MC Megan C. Water Programs Coordinator > "I also like that I can create automated emails for communications we do often (volunteer signup etc.)" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004868) TY Tara Y. Office and Event Manager > "It is a big expense for us!" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004680) PB Peter B. Marketing Manager > "Its been great but need more customizable templates to use!" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579575) RC Ron C. CEO > "Keela would not return the money to us, so we contacted the CC company and disputed the charged. " [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___4658542) TY Tara Y. Office and Event Manager > "Keela has a fantastic team that is very supportive and willing to work with you - right from the initial meeting we had with the sales..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004680) ND Nicole D. Co-Founder > "The user interface can sometimes be challenging." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3834884) KN Karishma N. Outreach Volunteer > "Also, I appreciated the customer service when I needed help with the program." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6579760) NW Niki W. accountant > "We were hoping to integrate donations in Keela with Quickbooks donations revenue, but the automatic integration created a unique customer..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2370685) HB Hal B. Development Manager > "Keela's product portal is a convenient way to make suggestions and see how Keela genuinely responds to customer comments." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5098756) Mackenzie D. Watershed Education Lead > "For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2360874) AM Amber M. Program Manager > "For the specific features, we use it for, fundraising and donor communication, it works great!" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004853) DL Douglas L. President > "The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second - seriously),..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2500119) AM Amina M. Founder and Executive Director > "I loved the first point of contact with \[sensitive content hidden\] who walked me through the program and also showed me all the benefits,..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5099095) RD Rafael D. Marketing & Fundraising Manager > "The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2572555) LE Liam E. Manager, Community Engagement > "Additionally, Keela's timely customer support is always appreciated." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6581210) MH Michelle H. Bookkeeper/Fundraising Coordinator > "Also, the fact that it can only integrate with Eventbrite doesn't help us." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3055577) KC Kristine C. Chief Executive Officer > "Keela truly is an "intuitive program" that made integration to our systems easy, and increased our ability to not only recruit donors but..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3834890) MJ Martine J. Founder, Executive Director > "The e-blasts templates are lacking in design and appeal." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2420946) AP Ash P. Executive Director > "There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6004759) SB Susanna B. Stewardship Coordinator > "The spreadsheets for doing this are a bit confusing." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2353509) AM Angel M. Operations Manager > "Keela has streamlined the communication with our members and has also helped us better organize and access all of our contact's data." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___3820620) DL Douglas L. President > "The reporting module seemed sooooo basic." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2500119) KN Kayla N. Administrative Assistant > "With Keela being fairly new for us still, everyday we use it we are learning new things that can be done within Keela!" [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___5097778) MB Maria B. Operations Manager > "not very easy to customize my options..." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2352195) SB Shauna B. Director, Programs and Information > "I like that it has features we can use on a daily basis all in one system." [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___6005541) DB Dan B. Asst. Property Director > "It is not very friendly to use with my phone. " [See full review](https://www.capterra.com/p/154358/Keela/#Capterra___2572557) [View Reviews](https://www.capterra.com/p/154358/Keela/reviews/) ## User interface 4.59 (414) 4.33 (282) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features DonorSnap Top features 48/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Calendar Management - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Contact Database - Contact Management - Credit Card Processing - CRM - Customer Database - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donation Tracking - Donor Management - Electronic Payments - Email Management - Email Marketing - Email Templates - Email Tracking - Event Management - Forms Management - For Nonprofits - Fundraising Management - Generative AI - Grant Management - Interaction Tracking - Membership Management - Mobile Access - Real-Time Notifications - Registration Management - Reminders - Reporting & Statistics - Social Media Integration - Summary Reports - Task Management - Task Scheduling - Third-Party Integrations - Volunteer Management - Web Forms [See all features](https://www.capterra.com/p/97513/DonorSnap/#features) Keela 43/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Ad hoc Reporting - AI Copilot - API - Calendar Management - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Contact Database - Contact Management - Credit Card Processing - CRM - Customer Database - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donation Tracking - Donor Management - Electronic Payments - Email Management - Email Marketing - Email Templates - Email Tracking - Event Management - Forms Management - For Nonprofits - Fundraising Management - Generative AI - Grant Management - Interaction Tracking - Membership Management - Mobile Access - Real-Time Notifications - Registration Management - Reminders - Reporting & Statistics - Social Media Integration - Summary Reports - Task Management - Task Scheduling - Third-Party Integrations - Volunteer Management - Web Forms [See all features](https://www.capterra.com/p/154358/Keela/#features) ### Recognition DonorSnap is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value FundraisingSoftware (2025)  Best Value FundraisingSoftware (2023)  Keela is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support DonorSnap Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Keela Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DonorSnap - By DonorSnap - Located in United States - Founded in 2007 Keela - By Aplos - Located in United States - Founded in 2009 ## Popular Comparisons [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,407)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $50/month Price $119/month 4.3 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-97513/DonorPerfect-Fundraising-Software-vs-DonorSnap) [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,407)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $160/month Price $119/month 4.0 Features 4.3 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-154358/DonorPerfect-Fundraising-Software-vs-Keela) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) $50/month Price $0/month 4.3 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/97513-156860/DonorSnap-vs-Donorbox) [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (871)](https://www.capterra.com/p/172048/Givebutter/reviews/) $160/month Price $0 4.0 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/154358-172048/Keela-vs-Givebutter) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $50/month Price $125/month 4.3 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/97513-131207/DonorSnap-vs-Bloomerang) [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) $160/month Price $99/month 4.0 Features 4.2 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/102088-154358/NeonCRM-vs-Keela) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/) $50/month Price $99/month 4.3 Features 4.2 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM) [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $160/month Price $125/month 4.0 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131207-154358/Bloomerang-vs-Keela) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[4.75 (316)](https://www.capterra.com/p/123954/Little-Green-Light/reviews/) $50/month Price $45/month 4.3 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/97513-123954/DonorSnap-vs-Little-Green-Light) [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $160/month Price Contact vendor for pricing 4.0 Features 4.4 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/111128-154358/Bonterra-Guided-Fundraising-vs-Keela) [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) vs [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.64 (340)](https://www.capterra.com/p/136488/Flipcause/reviews/) $50/month Price $125/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/97513-136488/DonorSnap-vs-Flipcause) [Keela](https://www.capterra.com/p/154358/Keela/)[4.33 (282)](https://www.capterra.com/p/154358/Keela/reviews/) vs [MonkeyPod](https://www.capterra.com/p/203848/MonkeyPod/)[4.77 (101)](https://www.capterra.com/p/203848/MonkeyPod/reviews/) $160/month Price $167/month 4.0 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/154358-203848/Keela-vs-MonkeyPod)