# Compare DonorSnap vs ThankView 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare DonorSnap and ThankView based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/97513-183093/DonorSnap-vs-ThankView

---

# DonorSnap vs ThankView Features and Cost Comparison

Last updated May 23rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DonorSnapThankView2/4 selected

[DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

[ThankView](https://www.capterra.com/p/183093/ThankView/)[4.9 (213)](https://www.capterra.com/p/183093/ThankView/reviews/)

[## DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.8

Functionality

4.3

Ease of Use

4.4

Customer Service

4.8

Reviews Sentiment

BJ

HP

TL

Based on [414 reviews](#user-reviews)

Positive

389

Neutral

19

Negative

6

[## ThankView](https://www.capterra.com/p/183093/ThankView/)[4.9 (213)](https://www.capterra.com/p/183093/ThankView/reviews/)

Starting Price

$3000.00/year

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [213 reviews](#user-reviews)

Positive

212

Neutral

1

Negative

0

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## Summary

* * *

Key features rated by users

Features selected based on 4,495 reviews from nonprofit software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Credit Card Processing

5.0

For Nonprofits

4.8

Electronic Payments

\--

Accounting

\--

Member Database

4.6

\--%Fit

Missing features

Feature ratings

Credit Card Processing

NA

For Nonprofits

4.9

Electronic Payments

NA

Accounting

NA

Member Database

NA

User satisfaction

User satisfaction

4.6

User reviews[414](https://www.capterra.com/p/97513/DonorSnap/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.8

Customer support

4.8

User satisfaction

4.9

User reviews[213](https://www.capterra.com/p/183093/ThankView/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.9

Price starts from

Price starts from

$50Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$3000Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

DonorSnap is great for nonprofits who want an easy-to-use system at an affordable price point. DonorSnap is ready to use out of the box but can be easily customized for nonprofits with unique needs.

Best for

For Universities, Colleges, K-12 Schools, Non-Profits, Health Centers and foundations.

## User reviews

Pros & cons

BJ

Bob J.

Treasurer and Technology Manager

> "The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017)

EN

Ellen N.

Office Administrator

> "The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7139218)

HP

Hillary P.

Administrator

> "DonorSnap is a comprehensive CRM that makes it easy for me to track donations, send thank you/tax letters and emails, interactions with donors and patrons- all of the..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867)

BJ

Bob J.

Treasurer and Technology Manager

> "The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017)

TL

Teresa L.

Grant Manager

> "I have experience with two other cloud-based donor management systems from other organizations I work with and have found DonorSnap to be the most user-friendly,..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7012215)

CB

Christine B.

Office Manager

> "The only con is that reports can't have a customizable header that specifies exactly what the report contains --- it would be nice to see at a glance what the report is..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008848)

MBM

Mary Beth M.

Development Director

> "The flexibility and customization are fantastic—I can add fields to most screens, which makes it much easier to capture and manage information in our supporter database."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549)

YS

Yvette S.

Executive Administrator

> "When printing donor list for mailing even those that are marked in their accounts as no mailing still come up and having to sort through all of those is time consuming."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551550)

CR

Carole R.

Donor Relations and Development Manager

> "I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095)

SS

Stephanie S.

Office Manager

> "I think it's a donation report does not have an option for a contact ipk, only a donation ipk."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853)

EB

Erin B.

Office Coordinator

> "The user-friendly adaptability features for customization make the database extremely useful for our organization."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317)

JB

Jeanette B.

Development Associate

> "I sometimes struggle with pulling the information I need from reports."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009624)

MS

Marlies S.

President

> "the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113)

SH

Shari H.

Development Coordinator

> "Support is not as frequent as I always need"

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008808)

SL

Suzanne L.

Executive Director

> "They've added some peripheral systems such as AuctionSnap and EventSnap which complement the functionality."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347)

JB

Jan B.

Administrative Director

> "The only "con" in my experience is that I'm very part-time, and don't have as much time as I would like for the wonderful training they offer."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435)

GW

Gabriel W.

Programs and Digital Specialist

> "Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137872)

CM

Cindy M.

Director of Resource Development

> "I don't find Data Miner Platinum to be as intuitive as I'd like for a non-tech person."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745779)

CR

Carole R.

Donor Relations and Development Manager

> "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095)

GH

Greg H.

President

> "email system is a bit cumbersome to use at times."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551426)

AG

Apryl G.

Office Supervisor

> "We use DonorSnap almost daily, so a good database is necessary for keeping our records."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137343)

KF

Keith F.

Treasurer

> "Some of the functionality is a little hard to get use to."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270)

GR

Grace R.

Director

> "We were up and running with this database very quickly - the onboarding time was much shorter than competitors, and both learning resources and support have been great..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412)

PY

Peter Y.

Board Member

> "It is also possible that I have not tried enough, or asked the correct questions."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957)

BR

Brigid R.

Executive Director

> "The ease of use. While the program is set up to be very intuitive, there are also plenty of tutorials to help me master features I may not use too often and thus need a..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137367)

RS

Roland S.

IT Support - Web Support

> "There are a few flags in the database (i.e. Bill Me) which are not exposed to be used in the DataMinerPlatinum for custom reports. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3804776)

PY

Peter Y.

Board Member

> "Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957)

MF

Marlene F.

Foundation Administrator

> "I feel like integration would/could cause problems with certain things, like restricted donations, in-kind and automatic monthly donations."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3624836)

NR

Naama R.

Director of Operations

> "We have had the BEST experiences with customer service! If I need a specific report and am not sure how to go about it, within minutes I get a video tutorial or an email..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744413)

WK

Wendy K.

Director

> "It is also feels laborious to go through all the steps to send email acknowledgements in cases where I only have one or two at a time."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547454)

MW

Meredith W.

Donor and Volunteer Engagement Manager

> "Great and speedy customer support, easy to use, lots of useful tutorials available, and the integration with QuickBooks is a plus."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137281)

BM

Bruce M.

Treasurer

> "The donation forms are clunky and difficult to use. If everything in the background is either not there, or not listed properly, it doesn't work."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4562524)

MW

Melinda W.

Book keeping

> "The best part is the online input is as easy as 2 clicks and all the info is pulled in under the donor in a second!"

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972)

MS

Marj S.

President

> "Some of the set up for online forms or reports can be a bit daunting."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546618)

EB

Erin B.

Office Coordinator

> "The more I am in the system the more I learn about making it work for our organization and best practices."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317)

MF

Matthew F.

Executive Director/ Single Pitch Rock Climbing Guide

> "The tech help is via email only, so you cannot get an immediate answer, but at the same time, this is how they keep their overhead low and pass the savings onto the..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3212376)

MS

Marlies S.

President

> "years later she is thrilled we signed on because she is able to run many reports she needs for her purposes."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113)

DL

Deb L.

Volunteer

> "I would be entering information and then need to see something all the way on the end of the right side but I couldn't just "get there." "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547725)

AJ

Allison J.

Director of Philanthropy

> "If you’re looking for a donor management database that’s effective, budget-friendly, and backed by a fantastic support team, I can’t recommend DonorSnap enough!"

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008903)

LP

Leslie P.

Library Director

> "Creating reports is a little tricky, but I suspect this is due to lack of practice."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546763)

KB

Katie B.

Executive Director

> "It also allows us to generate thank you letters for all donors."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009371)

JB

Jennifer B.

Administrative Assistant

> "Knowing how to create the exact report you need can be complicated at times. If you don't know a certain report exists, it can be time consuming and confusing to create..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3320426)

SS

Stephanie S.

Office Manager

> "Highly recommend. Because of the excellent customer service and customization of the crm overall we have been able to adapt Donor Snap to fit several different iterations..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853)

AD

Alexis D.

Donor Relations Administrator

> "For example, if I wanted to print out a report for one person and how many in-kind donations they made in the last year, there is no way to do that."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3199190)

MBM

Mary Beth M.

Development Director

> "I’ve been using DonorSnap since starting my current position four years ago. While I’ve worked with many other CRMs, DonorSnap’s training and Help website are by far the..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549)

RB

Riley B.

Donor Relations Manager

> "Just the general look turns me off a bit but the cost and use keeps us here."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4592871)

DB

Debbie B.

Director of Advancement

> "It covers the basics and leaves room to grow and I look forward to using more of Donor Snap's capacity."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803)

TP

Tara P.

Executive Director

> "I don't like the providers they've used for things like donation buttons, etc. But again that isn't their true line of work, so not a big problem for me."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154)

KF

Keith F.

Treasurer

> "This gives us an easy way to track our donations using our own donation type names and accounting numbers."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270)

CF

Christine F.

Executive Director

> "Hard to understand how to set up queries. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547100)

MBM

Mary Beth M.

Development Director

> "The videos and support materials make onboarding new staff so much easier and greatly reduce the need for additional training."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549)

CA

Cory A.

Finance Manager

> "Also, we'd love use DS for ALL our contact management but it doesn't seem to work that way for us right now. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3384671)

DS

Donna S.

Executive Director

> "I find Donorsnap easy to use; it is a quick program that allows us to maintain all our records in one place, keeping track for Donor thank you letters and all tax..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744451)

NS

Nancy S.

Director

> "There are many terms and options that I still do not fully understand unless one of them happens to cause me an issue and I need to call Support for help. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3385440)

HP

Hillary P.

Administrator

> "I appreciate that we can have multiple team member profiles to be able to maintain this crm. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867)

SV

Susan V.

Foundation Director

> "I find that pulling mailing lists with certain restrictions can be a bit confusing. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205389)

JB

Jan B.

Administrative Director

> "I also would like to compliment the ready responsiveness of the team at the company. Although they and my organization are on opposite sides of the country, I can get a..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435)

KC

Kim C.

Executive Director

> "For what we needed it for, the import/export was very complicated and had lots of bugs."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232)

RT

Ronnie T.

CEO

> "DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6506629)

AC

Annette C.

Executive Director

> "There are some features that I wish were better. When I am putting in a memorial donation and need to add a person's name..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3506022)

DB

Debbie B.

Director of Advancement

> "I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803)

TP

Tara P.

Executive Director

> "I could not have afforded a traditional database when we started, but I would still need switch over to Blackbaud or any other CRM."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154)

BD

Becca D.

Sr Director of Operations and Stewardship

> "I've worked with a few larger databases that have a lot of additional features/customizations (and are more expensive!) and I think DonorSearch works just as well."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551481)

EC

Emma C.

Donor Relations & Program Coordinator

> "It can be hard if you need to train a new user very quickly, and can be frustrating as you're learning to use the software. Once you know, you know-- but getting there..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3198362)

MW

Melinda W.

Book keeping

> "It is also so easy to create specific reports & donor gifts if they want a quick update."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972)

WS

Wil S.

Executive Director

> "For an all-volunteer organization with most volunteers not being computer/software literate, it has been challenging at times."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3325225)

SL

Suzanne L.

Executive Director

> "Value for the money, rapid customer support and functionality."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347)

LG

Linda G.

Administrative Assistant

> "Mass email functionality is not as robust as I would like."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205122)

CH

Carrie H.

Operations Manager

> "I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551562)

KJ

Karen J.

consultant

> "Also, when we use the responsive forms sometimes DonorSnap doesn't recognize the patron as already having a record in the system and duplicates have occurred."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2633788)

JB

Jan B.

Administrative Director

> "There have been many hands in our database, and when we switched to DonorSnap from a different application, it was wonderful how much easier it was to better organize and..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435)

AC

Angela C.

President

> "It's not possible to do a simple update for a select group of people. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436)

GR

Grace R.

Director

> "Easy to learn, excellent online tech and training support, great reporting which leads to better customized and segmented appeals, easy form building, and very useful..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412)

CK

Cass K.

Executive Director

> "There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2652158)

KA

Kara A.

Program Manager

> "Our organization's overall experience with DonorSnap has been extremely positive and we are very happy with how everything functions and how support assists us when we..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744449)

AC

Angela C.

President

> "The event planning portion is not what I need it to be."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436)

PY

Peter Y.

Board Member

> "I have recommended it to my web developer, and he has passed on my recommendations to other clients of his, and they have started using DonorSnap also."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957)

DD

Dan D.

Retired

> "Having to integrate with only GoEmerchant is limiting."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3200618)

BG

Bryana G.

Office Manager and Executive Assistant

> "Best system to use for our non-profit organization."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137274)

KC

Kim C.

Executive Director

> "Anytime we needed help we were referred to a video that was just as confusing. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232)

[View Reviews](https://www.capterra.com/p/97513/DonorSnap/reviews/)

BP

Brittany P.

Director of Annual Giving and Advancement Communications

> "We share our account across multiple divisions, allowing us to use it for prospective students, parents, alumni,..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6019955)

NJ

Natasha J.

Associate Director of Donor Stewardship

> "It takes a while to send test videos during work hours."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4905431)

NJ

Natasha J.

Associate Director of Donor Stewardship

> "ThankView is a user-friendly platform I employed to record student messages for our annual solicitations and send..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4905431)

NM

Nick M.

Senior Director of Advancement Operations

> "The worst thing is the increasing costs of all of technology platforms and ThankView is also in that boat."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6077142)

JB

Jaime B.

Director of Enrollment Marketing

> "A mobile-friendly, quick, platform I can use to push out dynamic, customizable messages to a variety of audiences."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6034897)

CS

Chelsea S.

Assistant Director of Annual Giving

> "I've seen people open emails, watch videos, and they are at a lower star score than others."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4839402)

VB

Virginia B.

Assistant Director

> "It makes connecting to uninvolved alumni so much easier and puts the human aspect back into supporting a tangible..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6072607)

KB

Kaylee B.

Marketing and Development Coordinator

> "I didn't like figuring out the difference between contacts and lists at first, and an add-on video vs a recording."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4389369)

CL

Christopher L.

Annual Giving Officer

> "This is great for fundraising solicitation as well as event notification and general outreach."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6179810)

BH

Britni H.

Donor Relations Manager

> "We really thought we would be able to integrate this with our database, and it hasn't worked out very well so we..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3783142)

TJ

Thanavy J.

Stewardship and Events Officer

> "I can easily make videos from students or other university community members to share with others."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___5011376)

AP

Ariel P.

Admissions Counselor

> "Sometimes the website can be a little but slow and not allow me to use music in my Campaign."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4431077)

NM

Nick M.

Senior Director of Advancement Operations

> "Our students and coaches love making videos to show their impact of donations made to their programs."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6077142)

AF

Audrey F.

Marketing Manager

> "I don't like how I have to pay for more contacts, unlimited or a higher number with the base package would be..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4434837)

Lauren Kay W.

VP, Philanthropy and Education

> "Now, we use ThankView in a number of creative ways, including donor updates, donation-specific thank you messages, and..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4393488)

TC

Tami C.

Marketing Team

> "It is really expensive for a small non-profit. "

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6083838)

MB

Maura B.

Communications Coordinator

> "It's easily customized and has a great step-by-step format that makes training new users painless."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4805056)

JB

Jaime B.

Director of Enrollment Marketing

> "I really don't have very many grievances."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6034897)

CS

Chelsea S.

Assistant Director of Annual Giving

> "We can easily and meaningfully connect with our audience in quick and effecient ways."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4839402)

AC

Almamy C.

Responsable Digital & Business Planning

> "Customer service takes a long time to respond to needs"

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4213875)

Caylin H.

Director of Development & External Relations

> "There are multiple options and services to complete and customize your video package to produce a professional message..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4304631)

Melissa C.

Admissions Counselor

> "It's a little challenging for team members who are not "tech" savvy."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4396774)

NJ

Natasha J.

Associate Director of Donor Stewardship

> "It's s fun and personal way to thank donors and engage them with their scholarship recipients."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4905431)

JW

Jacob W.

Philanthropy engagement ambassador

> "I’ve never ran into an issue that I thought needed to be fixed or could be fixed"

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4522836)

JH

Julia H.

Director of Annual Giving

> "ThankView has allowed us to use video at scale, sending personalized touches to many people with a small investment of..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4377868)

MP

Melissa P.

Associate Director of Advancement

> "I don't love the new pricing structure, which is based on number of contacts loaded into the account."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3295329)

JL

Jason L.

Senior Director of Advancement Operations

> "I like that it is easy and simple to use and is a great way for our organization to steward donors in a fast-paced..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4843450)

CE

Carrie E.

FVP, Commercial Sales Manager and Marketing Officer

> "Holiday theme templates seem to be a little "unprofessional" feeling for business-to-business communications."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3157496)

JH

Julia H.

Director of Annual Giving

> "I love the ability to create custom landing pages with different imagery depending on the focus of the video."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4377868)

JH

Jenny H.

Assistant Director of Donor Relations

> "I do not like the recent change to the "combining videos" function."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3163768)

LS

Lynsey S.

Director of Partnerships

> "That personal connection helped us increase our fundraising by 38%. "

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4938553)

CM

Cody M.

Major Gift Officer

> "We wish there was a better way to manage lists with multiple gift officers in the platform uploading their..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___2847949)

CR

Celena R.

Donor Engagement Manager

> "I have been using ThankView for donor stewardship and recognition."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6060607)

JH

Jenny H.

Assistant Director of Donor Relations

> "I don't like that you have to take an additional step or that you have to name the combined video now."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3163768)

SG

Shaq G.

Associate Director of Development

> "They like receiving the video messages — it’s nice to receive a custom video in your inbox among all of the other junk..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4714982)

AB

Adrian B.

Annual Giving Coordinator

> "Cannot embed forms from some sites."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3133796)

JG

Joshua G.

Executive Director

> "It is such an easy and meaningful way to connect with donors and supporters. And people love it--we get so many..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___5050931)

JW

Jessica W.

Stewardship Officer

> "I don't like that we have to pay extra for special intro music."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3254349)

JT

Jordan T.

Senior Scholarship and Data Coordinator

> "I have found that it has great potential for us to connect students with donors, as students feel comfortable..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4469431)

Katie K.

Director of Advancement

> "Having to delete videos from the library one-by-one"

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3214377)

CD

Carly D.

Stewardship and Leadership Giving Analyst

> "The flexibility of how we can incorporate videos via text or email, and getting creative on different ways to use..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3724163)

JL

Jonathan L.

Enrollment Coach

> "After uploading is done, sometimes the website can get confusing."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3369609)

KF

Kanisha F.

Assistant Director of Annual Giving

> "I love to see the features before and after emails are sent."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6024952)

JD

Jennifer D.

Senior Associate Director, Stewardship & 1839 Society

> "ThankView does not currently integrate with our CRM. "

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3314218)

SW

Savannah W.

Donor Relations Coordinator

> "We are thriving with our donor touch points and it's all thanks to Thankview!"

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4894752)

AB

April B.

Executive Consultant

> "I always get a message that I haven't sent my test email when I have."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3253413)

DH

Dacia H.

Manager of Donor Stewardship

> "I've received nothing but great reviews from donors who receive our ThankView videos about how special they feel..."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4373123)

LE

Lynn E.

Director of Web Development and Digital Communications

> "The inability to upload information for multiple individuals with the same email address within the same campaign."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___2626030)

BP

Brittany P.

Director of Annual Giving and Advancement Communications

> "It gives us some variety in our communications."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6019955)

KW

Kimberly W.

Senior Manager of Donor Relations

> "During the pandemic, we've been using ThankView to email tax acks and I have JUST enough space for the lax language."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___2847975)

CT

Courtnay T.

Director of Annual Giving

> "We were able to check in with donors, continue to cultivate relationships, and even solicit gifts during that time."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4256178)

CK

Carol K.

Director of Planned Giving

> "It is not clear how this integration will work."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___3141928)

JL

Jason L.

Senior Director of Advancement Operations

> "I also like the integration with Raiser's Edge NXT"

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___4843450)

KA

Kate A.

Assoc. Director, Donor Loyalty

> "The video library has become a daunting space that I avoid like the plague."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___2430885)

KF

Kanisha F.

Assistant Director of Annual Giving

> "I enjoy learning about individual campaigns and all campaigns."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___6024952)

JM

Jen M.

Associate Director of Donor Relations

> "It takes a while to figure out how to use without training, not always the most user-friendly."

[See full review](https://www.capterra.com/p/183093/ThankView/#Capterra___2847859)

[View Reviews](https://www.capterra.com/p/183093/ThankView/reviews/)

## User interface

4.59 (414)

[ThankView](https://www.capterra.com/p/183093/ThankView/)

4.92 (213)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

DonorSnap

Top features

41/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/97513/DonorSnap/#features)

ThankView

21/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/183093/ThankView/#features)

### Recognition

DonorSnap is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value NonprofitSoftware (2026) 

Best Value NonprofitSoftware (2025) 

Best Value NonprofitSoftware (2023) 

No recognitions have been awarded to ThankView

### Deployment & support

DonorSnap

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ThankView

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

DonorSnap

-   By DonorSnap
-   Located in United States
-   Founded in 2007

ThankView

-   By EverTrue
-   Located in United States
-   Founded in 2010

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