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DonorSnap is great for nonprofits who want an easy-to-use system at an affordable price point. DonorSnap is ready to use out of the box but can be easily customized for nonprofits with unique needs.
At Vanco, we serve those who enrich their communities. As the online giving provider for over 25,000 churches and non-profits, we help churches grow giving, engage members, and make an impact.
I have had many questions since I started using Donorsnap and the help team has been super responsive and helpful in answering my questions and solving my dilemmas.
Data platinum miner makes no sense even after years of use. It is still hard for me and my co-worker to run reports and because of frustration, we tend to not use the software to its full capacity.
As mentioned, Donorsnap's support is the best experience I have had with any company. The training videos are perfect length, and easy to understand.
Some in the inactive had moved and didn't have forwarding addresses, and some were deceased. It was quite embarrasing to make this mistake.
The training program and help videos are awesome. The response to my questions on email are fast and helpful.
The integration with online forms is difficult and payment processing vendor expensive and difficult to work with.
We are thrilled with our switch to a simpler, but user friendly software. This means more time is spent on growth and helping our community.
I'm confused on some of the features. Tax letters for January.
I like the ease of tithing and hopefully it will encourage more people to donate within the church.
The system has accidentally charged donors more than it should have, and I have seen this happen numerous times in my 2 years in our office.
The customer service is great and helpful when setting up a donation page for your religious organization. We also use it to have consistent monthly giving.
The problem is that Vanco would sometimes mess up automatic withdrawals. I don't know if it happens often in this business, but we had donors being double charged.
We have reliably been using Vanco for so long that I can't imagine any other software. I think the customer service is top notch and very helpful.
It worked as intended for many years unfortunately in the end the company itself proved to be extremely unprofessional and incompetent.
I can also easily edit the amount of money each donor is going to give and save it easily as well. I also like that it's an inexpensive solution compared to other big brands.
I hate payring processing fees. Vanco's fees are comparable to others.
Tara: I'm Tara. I'm an executive director for a nonprofit, and I give DonorSnap a five star rating. For more information, click the link below. Before DonorSnap, I used Raiser's Edge, which is like the Cadillac of donor databases. And unfortunately, as expensive as it was, it was just not user-friendly. I never received the support or training that I needed. And being a small nonprofit, I just needed something that worked, did the job, and didn't cost a lot of money. DonorSnap did all those things for me, plus provided fantastic customer support. I chose DonorSnap for my donor database because it was affordable. It provided all the functionality that I needed as a professional fundraiser. Using special reports, I could generate content, thank you letters, live month reports, everything a fundraiser needs to operate efficiently. But also, because they really had personal one-on-one customer support. Whenever I needed it, they were just a phone call or an email away. Plus they have a fantastic database of videos and content to help me through new tasks, and they're always improving. So every year, they roll out some kind of new platform or opportunity that makes my job easier every day. Getting started with DonorSnap was super easy. I simply took the existing data that I had and was given a process and a personal person to walk through the process with me. It was truly very simple. It didn't take more than a couple of days, and they were able to customize the database for my personal needs and my nonprofit's needs. My advice is if you're considering getting DonorSnap, don't wait another minute. Walk, don't run. If you need something affordable, you need something that's going to improve your efficiency as a fundraiser and improve your ability to communicate easily with your donors, this is all you need. Don't look anywhere else.
Prioritize real-user-identified key features according to your needs to find your best fit.
DonorSnap
Top FeaturesVanco Faith
DonorSnap
Vanco Faith
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