# Compare DonorSnap vs Zeffy 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare DonorSnap and Zeffy based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/97513-220131/DonorSnap-vs-Zeffy

---

# DonorSnap vs Zeffy Features and Cost Comparison

Last updated May 23rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DonorSnapZeffy2/4 selected

[DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.8 (479)](https://www.capterra.com/p/220131/Zeffy/reviews/)

[## DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.8

Functionality

4.3

Ease of Use

4.4

Customer Service

4.8

Reviews Sentiment

BJ

HP

TL

Based on [414 reviews](#user-reviews)

Positive

389

Neutral

19

Negative

6

[## Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.8 (479)](https://www.capterra.com/p/220131/Zeffy/reviews/)

Starting Price

Contact vendor

Value-for-Money

5

Functionality

4.6

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

Based on [479 reviews](#user-reviews)

Positive

472

Neutral

2

Negative

5

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## Summary

* * *

Key features rated by users

Features selected based on 4,495 reviews from nonprofit software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Credit Card Processing

5.0

For Nonprofits

4.8

Electronic Payments

\--

Accounting

\--

Member Database

4.6

76%Fit

Missing features

Feature ratings

Credit Card Processing

4.8

For Nonprofits

4.9

Electronic Payments

4.8

Accounting

NA

Member Database

4.6

User satisfaction

User satisfaction

4.6

User reviews[414](https://www.capterra.com/p/97513/DonorSnap/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.8

Customer support

4.8

User satisfaction

4.8

User reviews[479](https://www.capterra.com/p/220131/Zeffy/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

5.0

Customer support

4.9

Price starts from

Price starts from

$50Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

DonorSnap is great for nonprofits who want an easy-to-use system at an affordable price point. DonorSnap is ready to use out of the box but can be easily customized for nonprofits with unique needs.

Best for

Zeffy is the only zero-fee fundraising platform for nonprofits. Best suited for small and medium nonprofit organizations. Serving over 100,000 nonprofits across North America.

## User reviews

Pros & cons

BJ

Bob J.

Treasurer and Technology Manager

> "The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017)

EN

Ellen N.

Office Administrator

> "The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7139218)

HP

Hillary P.

Administrator

> "DonorSnap is a comprehensive CRM that makes it easy for me to track donations, send thank you/tax letters and emails, interactions with donors and patrons- all of the..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867)

BJ

Bob J.

Treasurer and Technology Manager

> "The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138017)

TL

Teresa L.

Grant Manager

> "I have experience with two other cloud-based donor management systems from other organizations I work with and have found DonorSnap to be the most user-friendly,..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7012215)

CB

Christine B.

Office Manager

> "The only con is that reports can't have a customizable header that specifies exactly what the report contains --- it would be nice to see at a glance what the report is..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008848)

MBM

Mary Beth M.

Development Director

> "The flexibility and customization are fantastic—I can add fields to most screens, which makes it much easier to capture and manage information in our supporter database."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549)

YS

Yvette S.

Executive Administrator

> "When printing donor list for mailing even those that are marked in their accounts as no mailing still come up and having to sort through all of those is time consuming."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551550)

CR

Carole R.

Donor Relations and Development Manager

> "I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095)

SS

Stephanie S.

Office Manager

> "I think it's a donation report does not have an option for a contact ipk, only a donation ipk."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853)

EB

Erin B.

Office Coordinator

> "The user-friendly adaptability features for customization make the database extremely useful for our organization."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317)

JB

Jeanette B.

Development Associate

> "I sometimes struggle with pulling the information I need from reports."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009624)

MS

Marlies S.

President

> "the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113)

SH

Shari H.

Development Coordinator

> "Support is not as frequent as I always need"

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008808)

SL

Suzanne L.

Executive Director

> "They've added some peripheral systems such as AuctionSnap and EventSnap which complement the functionality."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347)

JB

Jan B.

Administrative Director

> "The only "con" in my experience is that I'm very part-time, and don't have as much time as I would like for the wonderful training they offer."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435)

GW

Gabriel W.

Programs and Digital Specialist

> "Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137872)

CM

Cindy M.

Director of Resource Development

> "I don't find Data Miner Platinum to be as intuitive as I'd like for a non-tech person."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745779)

CR

Carole R.

Donor Relations and Development Manager

> "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7143095)

GH

Greg H.

President

> "email system is a bit cumbersome to use at times."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551426)

AG

Apryl G.

Office Supervisor

> "We use DonorSnap almost daily, so a good database is necessary for keeping our records."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137343)

KF

Keith F.

Treasurer

> "Some of the functionality is a little hard to get use to."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270)

GR

Grace R.

Director

> "We were up and running with this database very quickly - the onboarding time was much shorter than competitors, and both learning resources and support have been great..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412)

PY

Peter Y.

Board Member

> "It is also possible that I have not tried enough, or asked the correct questions."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957)

BR

Brigid R.

Executive Director

> "The ease of use. While the program is set up to be very intuitive, there are also plenty of tutorials to help me master features I may not use too often and thus need a..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137367)

RS

Roland S.

IT Support - Web Support

> "There are a few flags in the database (i.e. Bill Me) which are not exposed to be used in the DataMinerPlatinum for custom reports. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3804776)

PY

Peter Y.

Board Member

> "Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957)

MF

Marlene F.

Foundation Administrator

> "I feel like integration would/could cause problems with certain things, like restricted donations, in-kind and automatic monthly donations."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3624836)

NR

Naama R.

Director of Operations

> "We have had the BEST experiences with customer service! If I need a specific report and am not sure how to go about it, within minutes I get a video tutorial or an email..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744413)

WK

Wendy K.

Director

> "It is also feels laborious to go through all the steps to send email acknowledgements in cases where I only have one or two at a time."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547454)

MW

Meredith W.

Donor and Volunteer Engagement Manager

> "Great and speedy customer support, easy to use, lots of useful tutorials available, and the integration with QuickBooks is a plus."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137281)

BM

Bruce M.

Treasurer

> "The donation forms are clunky and difficult to use. If everything in the background is either not there, or not listed properly, it doesn't work."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4562524)

MW

Melinda W.

Book keeping

> "The best part is the online input is as easy as 2 clicks and all the info is pulled in under the donor in a second!"

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972)

MS

Marj S.

President

> "Some of the set up for online forms or reports can be a bit daunting."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546618)

EB

Erin B.

Office Coordinator

> "The more I am in the system the more I learn about making it work for our organization and best practices."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137317)

MF

Matthew F.

Executive Director/ Single Pitch Rock Climbing Guide

> "The tech help is via email only, so you cannot get an immediate answer, but at the same time, this is how they keep their overhead low and pass the savings onto the..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3212376)

MS

Marlies S.

President

> "years later she is thrilled we signed on because she is able to run many reports she needs for her purposes."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7138113)

DL

Deb L.

Volunteer

> "I would be entering information and then need to see something all the way on the end of the right side but I couldn't just "get there." "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547725)

AJ

Allison J.

Director of Philanthropy

> "If you’re looking for a donor management database that’s effective, budget-friendly, and backed by a fantastic support team, I can’t recommend DonorSnap enough!"

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008903)

LP

Leslie P.

Library Director

> "Creating reports is a little tricky, but I suspect this is due to lack of practice."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4546763)

KB

Katie B.

Executive Director

> "It also allows us to generate thank you letters for all donors."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009371)

JB

Jennifer B.

Administrative Assistant

> "Knowing how to create the exact report you need can be complicated at times. If you don't know a certain report exists, it can be time consuming and confusing to create..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3320426)

SS

Stephanie S.

Office Manager

> "Highly recommend. Because of the excellent customer service and customization of the crm overall we have been able to adapt Donor Snap to fit several different iterations..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6745853)

AD

Alexis D.

Donor Relations Administrator

> "For example, if I wanted to print out a report for one person and how many in-kind donations they made in the last year, there is no way to do that."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3199190)

MBM

Mary Beth M.

Development Director

> "I’ve been using DonorSnap since starting my current position four years ago. While I’ve worked with many other CRMs, DonorSnap’s training and Help website are by far the..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549)

RB

Riley B.

Donor Relations Manager

> "Just the general look turns me off a bit but the cost and use keeps us here."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4592871)

DB

Debbie B.

Director of Advancement

> "It covers the basics and leaves room to grow and I look forward to using more of Donor Snap's capacity."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803)

TP

Tara P.

Executive Director

> "I don't like the providers they've used for things like donation buttons, etc. But again that isn't their true line of work, so not a big problem for me."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154)

KF

Keith F.

Treasurer

> "This gives us an easy way to track our donations using our own donation type names and accounting numbers."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551270)

CF

Christine F.

Executive Director

> "Hard to understand how to set up queries. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___4547100)

MBM

Mary Beth M.

Development Director

> "The videos and support materials make onboarding new staff so much easier and greatly reduce the need for additional training."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7009549)

CA

Cory A.

Finance Manager

> "Also, we'd love use DS for ALL our contact management but it doesn't seem to work that way for us right now. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3384671)

DS

Donna S.

Executive Director

> "I find Donorsnap easy to use; it is a quick program that allows us to maintain all our records in one place, keeping track for Donor thank you letters and all tax..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744451)

NS

Nancy S.

Director

> "There are many terms and options that I still do not fully understand unless one of them happens to cause me an issue and I need to call Support for help. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3385440)

HP

Hillary P.

Administrator

> "I appreciate that we can have multiple team member profiles to be able to maintain this crm. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7013867)

SV

Susan V.

Foundation Director

> "I find that pulling mailing lists with certain restrictions can be a bit confusing. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205389)

JB

Jan B.

Administrative Director

> "I also would like to compliment the ready responsiveness of the team at the company. Although they and my organization are on opposite sides of the country, I can get a..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435)

KC

Kim C.

Executive Director

> "For what we needed it for, the import/export was very complicated and had lots of bugs."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232)

RT

Ronnie T.

CEO

> "DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6506629)

AC

Annette C.

Executive Director

> "There are some features that I wish were better. When I am putting in a memorial donation and need to add a person's name..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3506022)

DB

Debbie B.

Director of Advancement

> "I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008803)

TP

Tara P.

Executive Director

> "I could not have afforded a traditional database when we started, but I would still need switch over to Blackbaud or any other CRM."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3511154)

BD

Becca D.

Sr Director of Operations and Stewardship

> "I've worked with a few larger databases that have a lot of additional features/customizations (and are more expensive!) and I think DonorSearch works just as well."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551481)

EC

Emma C.

Donor Relations & Program Coordinator

> "It can be hard if you need to train a new user very quickly, and can be frustrating as you're learning to use the software. Once you know, you know-- but getting there..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3198362)

MW

Melinda W.

Book keeping

> "It is also so easy to create specific reports & donor gifts if they want a quick update."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7010972)

WS

Wil S.

Executive Director

> "For an all-volunteer organization with most volunteers not being computer/software literate, it has been challenging at times."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3325225)

SL

Suzanne L.

Executive Director

> "Value for the money, rapid customer support and functionality."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7142347)

LG

Linda G.

Administrative Assistant

> "Mass email functionality is not as robust as I would like."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3205122)

CH

Carrie H.

Operations Manager

> "I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6551562)

KJ

Karen J.

consultant

> "Also, when we use the responsive forms sometimes DonorSnap doesn't recognize the patron as already having a record in the system and duplicates have occurred."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2633788)

JB

Jan B.

Administrative Director

> "There have been many hands in our database, and when we switched to DonorSnap from a different application, it was wonderful how much easier it was to better organize and..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6746435)

AC

Angela C.

President

> "It's not possible to do a simple update for a select group of people. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436)

GR

Grace R.

Director

> "Easy to learn, excellent online tech and training support, great reporting which leads to better customized and segmented appeals, easy form building, and very useful..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744412)

CK

Cass K.

Executive Director

> "There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2652158)

KA

Kara A.

Program Manager

> "Our organization's overall experience with DonorSnap has been extremely positive and we are very happy with how everything functions and how support assists us when we..."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___6744449)

AC

Angela C.

President

> "The event planning portion is not what I need it to be."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3363436)

PY

Peter Y.

Board Member

> "I have recommended it to my web developer, and he has passed on my recommendations to other clients of his, and they have started using DonorSnap also."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7008957)

DD

Dan D.

Retired

> "Having to integrate with only GoEmerchant is limiting."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___3200618)

BG

Bryana G.

Office Manager and Executive Assistant

> "Best system to use for our non-profit organization."

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___7137274)

KC

Kim C.

Executive Director

> "Anytime we needed help we were referred to a video that was just as confusing. "

[See full review](https://www.capterra.com/p/97513/DonorSnap/#Capterra___2896232)

[View Reviews](https://www.capterra.com/p/97513/DonorSnap/reviews/)

MK

Mike K.

Treasurer

> "The donor management feature allows me to add manual contributions (checks or cash received in person) to the contributions..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7016033)

PR

PATRICIA R.

VP, Board of Directors

> "For example, I needed to reorder my contacts alphabetically and I was unable to do so."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7076736)

DAVID C.

Manager

> "All of that is now condensed into one entity making life so much easier and in the process, the amount of money saved in fees..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7087487)

BC

Bill C.

President

> "Some features are not as customizable as we would like - specifically, the inability to customize membership cards."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6740414)

AlY

Angélique Y.

Cheif Operations Officer

> "It’s hard to pinpoint just one thing we love most about Zeffy. Whether it’s their zero-fee donation platform, ensuring our..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6871877)

TW

Thomas W.

Co-Founder

> "I was a little confused at first why I didn't get the full payout but then I came to understand that when people pay via..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6782565)

BR

Becki R.

President

> "We use it to fundraise for our PTA and it helps us put all of the money we raise, back into our school, instead of paying credit..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008582)

Sharon J.

Treasurer

> "The check out process gets a little confusing when zeffy pops in the option to pay zeffy. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7019131)

PJ

Pam J.

Officer

> "My non-profit is very small with a small budget, and so the no-pay of any platform fees (including credit card surcharges on..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142485)

AO

Adam O.

Not Applicable

> "Help documents, questionable reporting, 15+min delay in close of auctions."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6578248)

RD

Robin D.

Treasurer

> "The ability to collect funds for free without the trouble of collecting and depositing checks or cash was the strongest selling..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7085556)

TM

Trina M.

Admin Assistant

> "I don't like receiving daily emails from Zeffy particularly when I am not doing a fundraiser at the moment."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7034675)

DAVID C.

Manager

> "Zeffy has been the major fundraising platform for The Llama Sanctuary since 2024 and it has made a huge difference to the..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7087487)

SZ

SAMANTHA Z.

Director of Operations

> "The optional fees can sometimes confuse users, because you have to choose "other" instead of just saying "no"."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7005128)

DO

Dawn O.

Office Administrator

> "For a free platform, the customer service is very helpful and responsive. As promised, it saves us from paying fees for credit..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7137966)

CD

Cheryl D.

Project Manager

> "Also, it's a bit cumbersome to find their FAQ pages both before and after signing in to our account."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6421267)

SB

Sara B.

Chair, Board of Directors

> "I love that Zeffy automatically transfers deposits to the bank, and I can set it to automatically send Tax receipts."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7010259)

GP

Greg P.

Board member

> "The learning curve was probably the least favorite."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142072)

MK

Mark K.

Chair

> "Zeffy is the best -- not just for the no fees, but forthe ease of use and can use for events, al sorts of donor campaigns, online..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7009018)

GN

Gisele N.

Digital Marketing And Efficiency

> "I also don't like that administrators don't get refund transaction email confirmations."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6722352)

MB

Merle B.

Dir. Admin and Finance

> "The accounting is clear, timely and accurate, we get all the funds that our donors send to us plus annual reports and the support..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6691593)

RL

Robert L.

Vice President

> "Currently, Zeffy is only set up to support a short video from YouTube and obviously, our videos are "not short enough", so we..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4877494)

Michael R.

Board Chair

> "Zeffy is free - NO FUNDRAISING CHARGES AT ALL! And, it is sooo easy to use for all your donor management work, especially getting..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7060734)

KS

Karen S.

President

> "Occasionally I needed help when staff wasn’t available"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008206)

TT

Todd T.

Field Director

> "Customers find it very simple to navigate and sign up for a fundraising event through Zeffy!"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7113679)

AT

Allen T.

Executive Vice President

> "The problems that I encountered were a result of 'user error' due to my inexperience."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6488270)

BR

Becki R.

President

> "Also, the chat option has helped me find exact information in reports that I am looking for!"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7008582)

AN

Audrey N.

Bookkeeper

> "The automatic addition to a donors check out form. If they aren't paying attention, they could end up paying 5-20% of their..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6030606)

MaryAnn W.

President

> "I love that the funds are automatically transferred on Mondays - no more manual transferring."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142736)

ZR

Zach R.

Volunteer

> "Meanwhile, we're being stonewalled by PayPal and Venmo who don't seem to be particularly friendly toward non-profits."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6490084)

JD

JUAN D.

CEO

> "This platform provides us with a quick and secure way to receive our donations."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7018810)

Zeeshanali F.

Treasurer

> "If donors do not contribute to help cover collection cost, Zeffy can limit the amount of collection per transaction"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6241919)

TE

Timothy E.

Financial Secretary

> "For a non-profit organization, the amount of support and the ease of using Zeffy products is a win-win relationship."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7116769)

MB

Merle B.

Dir. Admin and Finance

> "Some of our donors are abit put off by the appeal from Zeffy for their own use."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6691593)

TT

Tara T.

Operations Manager

> "With no fees it's also incredibly cost-effective at a time when every dollar counts. And we love that it's Canadian."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7122414)

BM

Benadette M.

Director and Founder

> "There was a slight problem signing up for fund raising."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6484270)

PJ

Pam J.

Officer

> "I am technically challenged, but I was able to get our non-profit up and running on the Zeffy Platform. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142485)

BS

Brynne S.

Community Engagement Coordinator

> "Zeffy needs to work on their tap to pay option so you can close the app and not have to re-log back in, very inconvenient."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6003096)

CL

Cynthia L.

Vice-President

> "Zeffy provides an ideal platform form for event registrations for my non-profit organizations. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6461761)

ML

Marica L.

Executive Director

> "I'm still puzzled by the 'Tap to Pay' concerns that I have and waiting to figure things out."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6690090)

HK

Helen K.

Fundraising Chair

> "Families appreciate knowing their full donation goes where it’s intended, which has encouraged greater participation and..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7005106)

JC

Jeff C.

Executive Director

> "I wish there were reminders that Zeffy uses military time. When I set up an event, I have forgotten and accidentally published a..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5002405)

JP

Jillian P.

Executive Director

> "I would highly recommend Zeffy for those trying to manage events and donations at a low (or no) cost."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7123925)

PG

Paula G.

Co-founder

> "I don't even use all of its capabilities."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6779236)

Michael L.

President

> "The outbound social media and email pieces looked great."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7125445)

YL

Yule L.

Treasurer

> "Left a mess with my donors."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6559448)

ST

Shannon T.

Founder

> "Very easy to create beautiful landing pages for fundraising campaigns and emails."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7010866)

AB

Amber B.

CEO

> "I can’t currently think of anything I would change"

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7007676)

AM

Amy M.

Marketing and Communications Director

> "So far, we've only used the donation function which was so easy to integrate to our website and social media."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7004846)

RH

Rochelle H.

Membership Chair

> "Merging our prior donor database with Zeffy has been a little challenging. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5030317)

AB

Amber B.

CEO

> "I love that it auto generates receipts, for tax deductible purposes."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7007676)

RH

Ray H.

CEO

> "The ticket forms are not very user friendly when imbedded into the website."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4940246)

GN

Gisele N.

Digital Marketing And Efficiency

> "I like that it makes it possible for 100% of donations to go directly to the intended cause rather than to payment processors."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6722352)

MG

Michelle G.

Graphic Designer / Volunteer

> "There were a number of times when I had questions about the set up or how to make changes after we were up and running. But there..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4171666)

MK

Mike K.

Treasurer

> "The ability to create multiple campaigns is very helpful. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7016033)

KS

Kristi S.

VP, Fundraising, Board of Directors

> "Perfect concept and feature, just isnt working and constantly disconnects."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4837725)

MaryAnn W.

President

> "So far, it's been smooth sailing on all 3 of the nonprofits that I use Zeffy for."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7142736)

RG

Reese G.

Treasurer

> "The only con I have for Zeffy is that the customer has to put in their name, address, email and phone number every time they use..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4054508)

KC

Karen C.

Volunteer

> "I also love that it makes a check in list for me for my events."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7006395)

KP

Kathryn P.

Executive Director

> "I'm not sure I've connected my bank properly, so that part is still iffy for me."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6168714)

AlY

Angélique Y.

Cheif Operations Officer

> "Even the way they help us express gratitude to our generous supporters makes the entire experience seamless and rewarding."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6871877)

CM

Cathy M.

Admin/Tech

> "Most features are very simplified and don't always fit our needs."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5079943)

AP

Andy P.

Executive Director

> "Zeffy provides a lot of tools for raising funds, either with direct donations, ticket sales, a store front, membership, raffles..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___5093970)

HB

Hollie B.

Development & Finance Director

> "Currently they do not have access to their API."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4990109)

JT

Jennifer T.

Financial Secretary

> "I have never set up a payment platform before and I have spoken with customer service and emailed them several times and my..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6548699)

SS

Sandy S.

VP of Operations

> "The only struggle I have had is with the amount of time it is taking to transfer over my current donor list of 2,000 over to..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4044091)

MP

Marissa P.

Executive Director

> "I love that there is no fee as with a nonprofit we want to use our funds for our mission."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7007563)

BB

Betsy B.

Executive Director

> "The year before, I used another ticketing site and it was a giant mess."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6014394)

DM

David M.

Board Member

> "Its secure processing, user-friendly interface, support for multiple payment methods, and outstanding customer service make..."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4866460)

SJ

Shannon J.

PTIO Treasurer

> "The biggest annoyance that we've run into is that once you sign up for a volunteer slot on an event, you can't change it."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4090886)

MJ

Marc J.

President

> "You can't beat their business model - allowing donors to tip (or not) has helped our organization tremendously."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6677673)

AC

Autumn C.

Secretary/Treasurer

> "I had no idea how to go about setting up tickets. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4815206)

SH

Susan H.

Executive Director

> "Easy to uploads graphics and pictures to customize events."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7005174)

SF

Sheila F.

ED

> "Had one small issue with how donation was shown on donor's credit card statement."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4495952)

AF

Amy F.

Secretary

> "It has helped donors give and I have very little to do from the administration end of the process. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7005844)

FL

Faridodin L.

President CEO

> "This becomes a problem when I want to send an email via the contact option."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___3566050)

KC

Karen C.

Volunteer

> "QR codes and tap to pay are the BEST. "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___7006395)

GG

Genevieve G.

Executive Director

> "I don't like the prompts in the response to purchasers email."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___4045503)

JT

Jennifer T.

Financial Secretary

> "I also like that we have the ability to scan e-tickets for check in! "

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___6548699)

JC

Jessica C.

Director of Events

> "Unable to pre-schedule event reminders."

[See full review](https://www.capterra.com/p/220131/Zeffy/#Capterra___3526096)

[View Reviews](https://www.capterra.com/p/220131/Zeffy/reviews/)

## User interface

4.59 (414)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)

4.81 (479)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

DonorSnap

Top features

41/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/97513/DonorSnap/#features)

Zeffy

36/47

-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Attendance Management
-   Budgeting/Forecasting
-   Calendar Management
-   Campaign Management
-   Committee Management
-   Communication Management
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donor Management
-   Dues Management
-   Electronic Payments
-   Event Management
-   Event Scheduling
-   Forms Management
-   For Nonprofits
-   Fund Accounting
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Member Database
-   Membership Management
-   Mobile Access
-   Real-Time Analytics
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Registration Management
-   Reporting & Statistics
-   Social Marketing
-   Third-Party Integrations
-   Volunteer Management
-   Website Management

[See all features](https://www.capterra.com/p/220131/Zeffy/#features)

### Recognition

DonorSnap is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value NonprofitSoftware (2026) 

Best Value NonprofitSoftware (2025) 

Best Value NonprofitSoftware (2023) 

Zeffy is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value FundraisingSoftware (2026) 

Best Value FundraisingSoftware (2025) 

Best Value FundraisingSoftware (2024) 

Best Value FundraisingSoftware (2023) 

Best Value FundraisingSoftware (2022) 

### Deployment & support

DonorSnap

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zeffy

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

DonorSnap

-   By DonorSnap
-   Located in United States
-   Founded in 2007

Zeffy

-   By Zeffy
-   Located in Canada
-   Founded in

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Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/2698-220131/DonorPerfect-Fundraising-Software-vs-Zeffy)

[DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

vs

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (618)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

$50/month

Price

$99/month

4.3

Features

4.2

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (479)](https://www.capterra.com/p/220131/Zeffy/reviews/)

vs

[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/)

CA$0

Price

Contact vendor for pricing

4.6

Features

4.4

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/111128-220131/Bonterra-Guided-Fundraising-vs-Zeffy)

[DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

vs

[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[4.75 (316)](https://www.capterra.com/p/123954/Little-Green-Light/reviews/)

$50/month

Price

$45/month

4.3

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/97513-123954/DonorSnap-vs-Little-Green-Light)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (479)](https://www.capterra.com/p/220131/Zeffy/reviews/)

vs

[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.64 (340)](https://www.capterra.com/p/136488/Flipcause/reviews/)

CA$0

Price

$125/month

4.6

Features

4.5

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/136488-220131/Flipcause-vs-Zeffy)

[DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/)

vs

[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[4.64 (340)](https://www.capterra.com/p/136488/Flipcause/reviews/)

$50/month

Price

$125/month

4.3

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/97513-136488/DonorSnap-vs-Flipcause)

[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (479)](https://www.capterra.com/p/220131/Zeffy/reviews/)

vs

[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/)

CA$0

Price

$125/month

4.6

Features

4.3

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/131207-220131/Bloomerang-vs-Zeffy)