Voxco Online vs Infegy Atlas: Which is a better fit?

I appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it.

So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs.

It is a solid data collection platform for our CATI and Online surveys. We have run over 1,000 projects during that time and the customer support has been very good.

It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed.

For those working in the industry, it's a much more user friendly (to learn) software than other popular ones on the market.

It's clunky and has bad programming compatibilities.

What I like most is the ability to augment the native features of voxco using html, css, sql, etc., as well as the ability to create entire custom questions and integrate them into your survey.

I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

It has been a wonderful tool for not only helping better understand our current clients' audiences and industries, but also in pitching new business. We are a much savvier team because of it.

The main issue I've had with the software is that for our team it was difficult to overcome the initial barrier to get trained and really start using it.

The product is fairly intuitive and if we had any questions, our client success lead was happy to hop on a call and help work through any questions we had.

Insights provided are limited from the channel standpoint, in other words, data/insights are skewed to Twitter while results from other channels are quite low.

The customer service is fantastic and the team is eager and knowledgeable to help us set up our dashboards in ways that empower our work. It's a powerful tool that can seem overwhelming at times.

It's integration of TikTok seems really limited.

Not only are the features of Atlast easy to use, but their support team is incredible. They are responsive, knowledgable and wonderful to work with.

I don´t like when they show the post but when I enter it does not appear.