athenaOne vs Rosemark: Which is a better fit?

Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs and my rating for athenaOne, the EHR/EMR system, is a five. Before the owner psychiatrist bridged off to start his own clinic and use athenaOne, we used a system at our old clinic. I don't know remember the name. It was from 1997, and it was F1s, F11s, F12s, and it was very, very old school, not a lot of information, and definitely needed an update. The owner and medical director psychiatrist chose athenaOne. Once he chose the system to use, I was the one that helped onboard and set up the entire system for scheduling, credentialing, insurance payers, adding schedules, doing all the portal settings, et cetera, like that. So I'm assuming he chose the platform, because it is such a nice interface and everything flows really well. To get started with athenaOne, it was actually pretty easy on certain platform systems for different departments, such as scheduling, setting up schedules, transferring patients. I know we had a little blip with the adding the insurance payers and the credentialing portion based off the account manager were provided. Granted, we were also in the middle of COVID, July 2020, so the blip was on both sides, but it was pretty easy after a couple months of what we got used to. And then once in-house staff used athena more often, we got used to all the settings, and we were able to internally figure out and troubleshoot with one another. The advice I would give for any company or clinic that is considering using athenaOne, I would give them that everything is all accessible inside athenaOne. You have scheduling. You have insurance verifications. You have portal messages. You have reports you can run. You can send out automatic email campaigns to patients. You can customize that even, so it's not going to all patients, it can only go to certain patients of the day. Here in Minnesota, we have snowstorms, so if patients are coming in the afternoon, we can set a little blip to be sent out to all the patients in the afternoon that we are closing early because of all the snow coming. And now, we don't have to manually sit and call every single patient, so it's all beautifully laid out in each tab in interface.

Debbie: Hi, I'm Debbie. I am the owner and director of a senior home care company, and I give Rosemark scheduling a five out of five. When we started our company in 2008, there were several different scheduling programs to choose from. After interviewing several and meeting with several at a conference, we landed on Rosemark System because Rosemark offered the highest internet technology at the time. In 2008, Rosemark was the only system that was completely online. That was important to us, and the reason that we chose them. Rosemark has stayed on top of advancing technology, and we are still happy with their services in 2020. Rosemark is very user-friendly. Myself and my employees are all over the age of 50, and we have had no problem integrating into Rosemark, training with Rosemark. They offer ongoing training on a weekly basis. They have a very easy to use system, a user guide system. They've really been easy to use. If you're looking for a system, I would encourage you to ask the questions, where is the tech department? If I call Rosemark and I want to have a new system, or a new option added, I'm talking to the place where the techs are. I'm not getting an answer of, "I'll put a ticket in for that." That's that's not what happens with Rosemark. when you call, the person you're talking to fully understands every aspect of the system, knows what's available, knows what is currently on their list of upcoming features. Very often when we ask for a feature, it's on the list and coming up soon, and they're quick to turn those around. It is a technology world, so I'm not saying they turn it around in a day, but they'll turn it around in a couple of months and you'll have the features that you need.