# Compare athenaOne vs CharmHealth 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CharmHealth and athenaOne based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/98735-120340/athenaOne-vs-ChARM-EHR

---

# CharmHealth vs athenaOne Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CharmHealthathenaOne2/4 selected

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

[## CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.4

Functionality

4.2

Ease of Use

4.3

Customer Service

3.8

Reviews Sentiment

Based on [151 reviews](#user-reviews)

Positive

125

Neutral

12

Negative

14

[## athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.5

Functionality

3.8

Ease of Use

3.8

Customer Service

3.6

Reviews Sentiment

Based on [910 reviews](#user-reviews)

Positive

633

Neutral

108

Negative

169

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## Summary

* * *

Key features rated by users

Features selected based on 6,163 reviews from electronic medical records software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

High performer

Feature ratings

HIPAA Compliant

4.7

Patient Records Management

4.5

Charting

4.1

Patient Scheduling

4.0

Document Management

3.3

79%Fit

High performer

Feature ratings

HIPAA Compliant

4.7

Patient Records Management

4.3

Charting

4.2

Patient Scheduling

3.9

Document Management

4.0

User satisfaction

User satisfaction

4.2

User reviews[151](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.4

Customer support

3.8

User satisfaction

3.8

User reviews[910](https://www.capterra.com/p/98735/athenaOne/reviews/)

Ease of use

3.8

Functionality

3.8

Value for money

3.5

Customer support

3.6

Price starts from

Price starts from

$25Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

CharmHealth is used by medical practices, health systems, clinics, physicians, billing professionals, family practices, internal medicine, pediatricians, psychiatrists, and dentists.

Best for

Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants.

## User reviews

Pros & cons

YP

Yatra P.

Student Nurse RPN

> "It is easily accessible for both healthcare practitioner and the patient while managing their privacy and..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277)

YP

Yatra P.

Student Nurse RPN

> "CharmHealth might lag few times during rush times and the customer service can take long to respond back."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277)

DH

Daniel H.

PMHNP

> "I like the appointment reminders feature and the integration ease for websites to enable self-booking for..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6561553)

DAB

Dr Aaron B.

Owner and Doctor

> "Liked the idea of a fully integrated EHR and scheduling and payment system. But the tech issues and lack of..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6805939)

JK

Jacob K.

Administration

> "The software is reliable, the pricing is transparent, and the support team is responsive."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7104893)

MF

Matilda F.

Office Manager

> "Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6551432)

VR

Verified Reviewer

Physician, Owner

> "If they had good customer support, some way to talk to humans in-real-time, and to escalate to support team..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6649761)

SC

Sierra C.

SLP

> "Not streamlined at all as far as client flow goes, not created for therapists, the documents had odd subsections..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6749833)

YP

Yatra P.

Student Nurse RPN

> "It has very simple layouts which are easy to learn and understand."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277)

VR

Verified Reviewer

Physician, Owner

> "I can't even remember the last time I was able to get a human on the phone or chat... usually I am stuck with..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6649761)

KK

Kelsey K.

President , Naturopathic Physician

> "The clinic workflows enhance patient care and efficiency in the office."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457306)

Tracy S.

Family Nurse Practitioner

> "Mistake after mistake from Charm's engineers resulted in over 3 months of severe disruption to my practice."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7038487)

JK

Jacob K.

Administration

> "It’s a powerful tool that grows with your practice."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7104893)

NJ

Nikita J.

Midwife Apprentice, OB Tech, Doula

> "I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6309003)

YP

Yatra P.

Student Nurse RPN

> "CharmHealth is easy to use for small to medium clinics."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7051277)

DAB

Dr Aaron B.

Owner and Doctor

> "Even when speaking with a supervisor about my login issues recently they showed zero concern about how it..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6805939)

GJ

Grant J.

Operations Coordinator

> "I also enjoyed that you could filter it by location or provider to get the most use out of it."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6456437)

MD

Molly D.

Provider and sole proprietor

> "They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976)

SO

Sarah O.

Naturopathic Physician

> "In theory, I also love the integration with Quest labs."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6820269)

SS

Shaquita S.

CEO

> "I signed up in February of 2024 and do not have all features activated that they have charged me for."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6429375)

SO

Sarah O.

Naturopathic Physician

> "Easy to use and customize, love the integration with FullScript."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6820269)

CR

Christina R.

Owner

> "There is also only one option for integrated payment processing which was not good for me, especially since that..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___5002552)

MF

Matilda F.

Office Manager

> "We've had an excellent experience with claims and reimbursement working with their billers, RCM."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6551432)

MD

Molly D.

Provider and sole proprietor

> "It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976)

KK

Kelsey K.

President , Naturopathic Physician

> "The EHR supports clinic work flow."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457306)

SS

Shaquita S.

CEO

> "The erx and EPCS set up has taken more than 4 months for me."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6429375)

GJ

Grant J.

Operations Coordinator

> "It made finding patients and daily appointments easy."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6456437)

Tracy S.

Family Nurse Practitioner

> "Support completely ineffective. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___7038487)

PN

Patricia N.

NP-Provider

> "Great system integration as well."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6666594)

CN

Candace N.

Office Manager

> "Sometimes I wish we could pick up the phone and call our billers. As they are outsourced to India we wait 24-48..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6290683)

PN

Patricia N.

NP-Provider

> "Great system integration as well."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6666594)

LM

Latasha M.

PMHNP-BC

> "I called for assistance with front end set up and the rep fast talked me, told me he emailed videos, and hung up..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6200609)

MD

Molly D.

Provider and sole proprietor

> "As far as EMRs go, as a solo provider this is a good option."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976)

Julio A.

Manager

> "There is no option for refilling orders for patients. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___4993180)

MF

Matilda F.

Office Manager

> "Charm is a user friendly, patient friendly, online EMR system."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6551432)

JL

Jennifer L.

Physician

> "You are asked to write them with your issue but the issues are NEVER fixed, nor does anyone ever call you back."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___4935784)

AS

Amelia S.

Psych ARNP

> "Free, good support, relatively user friendly, customizable"

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457348)

DAB

Dr Aaron B.

Owner and Doctor

> "Customer support is terrible."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6805939)

AW

Ashley W.

Nurse Practioner

> "price is great compared to other EMRs but you get what you pay for.."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6754520)

OP

Oluwole P.

Medical Director

> "Onboarding is brief and not very detailed."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6221586)

KK

Kelsey K.

President , Naturopathic Physician

> "Charm is easy to use."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457306)

LM

Latasha M.

PMHNP-BC

> "Very poor customer service, in fact, No customer service"

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6200609)

MD

Molly D.

Provider and sole proprietor

> "It's affordable and fairly easy to get up and going."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6644976)

JL

Jennifer L.

Physician

> "They will not fix your program."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___4935784)

CM

Cassandra M.

Operations Manager

> "Charm is also very user friendly."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6457409)

SF

Suzanna F.

Psychiatrist

> "Like all programs with legacy code, some of the templates that I have used for years get a little buggy."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3868707)

OP

Oluwole P.

Medical Director

> "Other than occasional slow response time of technical team, I am pleased."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___6221586)

AI

Asha I.

Physician

> "I have a solo wellness practice, largely telemedicine , so some features were not needed and felt clunky but..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3503774)

Julio A.

Manager

> "It has almost all the features we need to run the practice."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___4993180)

PN

Polina N.

Admin

> "Hard to sign up for e prescribing, some troubles with verification of identity"

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3815649)

HS

Hanna S.

Naturopathic doctor

> "The customer service and response time is superb (within minutes of hopping on to the chat on Charmehr.com with..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3830133)

JL

Jennifer L.

Physician

> "The customer service is TERRIBLE."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___4935784)

CR

Christi R.

COO

> "As a Telehealth focused practice we want the systems to ease our note taking burden and this EMR does that nicely."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3818445)

JW

Janmetra W.

practice manager

> "The reporting system is not the best."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3876484)

Julio A.

Manager

> "It is highly customizable and their support is great. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___4993180)

AA

Amber A.

Physician

> "Charting is not as cohesive as I would like."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3821227)

SP

Stephanie P.

Nurse Practitioner/Owner

> "I also appreciate that there are documents and forms already uploaded that I can use and adapt to my needs as..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3877735)

EA

EUNICE A.

NURSE PRACTITIONER

> "WE ARE STILL HAVING ISSUES WITH BILLING AND CAN'T GET ANYONE FROM THEIR CUSTOMER SERVICE TO RESPOND."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2904494)

AA

Asma A.

Medical Director

> "As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___6293917)

KK

Kathryn K.

Naturopath

> "the calendar is terrible. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___3553577)

AF

Autumn F.

Naturopathic physician

> "I like the ease of customizability. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___5098315)

MW

Mignon W.

Pysician

> "The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3228600)

SF

Suzanna F.

Psychiatrist

> "I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3868707)

ES

Elizabeth S.

MD

> "There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___2269053)

JW

Janmetra W.

practice manager

> "I like the easy of locating a patient, and being able to add alerts and notes to charts"

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3876484)

ES

Elizabeth S.

MD

> "The process of customization is not very easy. When a lab order is connected with an encounter it can't be..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___2269053)

JW

Janmetra W.

practice manager

> "I have been in healthcare 22yrs and just started started using CHARM it works great for smaller practices."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3876484)

EA

EUNICE A.

NURSE PRACTITIONER

> "I AM THE ACCOUNT ADMIN BUT DON'T HAVE ACCESS TO OPTUM."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2904494)

SP

Stephanie P.

Nurse Practitioner/Owner

> "As a small business owner and medical provider I was able to set up and implement the use of Charm all by myself."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3877735)

VR

Verified Reviewer

Executive Consultant

> "Also the system does not allow providers to adjust message limits - which is definitely needed during covid..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#GetApp___2657057)

AF

Autumn F.

Naturopathic physician

> "The support team is very helpful."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___5098315)

KC

Kelly C.

Office Manager

> "Due to not understanding the system we were left to figure it out or would just get written instructions which is..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2375371)

VR

Verified Reviewer

Optometrist

> "Very easy to use, autofills most fields, easy to search on pharmacies and enter patient demographics."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#GetApp___4694136)

LB

Lisa B.

Owner FNP-C

> "BILLING sucked and minimal support."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___3046253)

AA

Amber A.

Physician

> "It’s inexpensive and works better than something I used that was significantly more expensive."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3821227)

AL

Anton L.

Acupuncturist

> "It's hard to find the configuration sometimes."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3333688)

MW

Mignon W.

Pysician

> "Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3228600)

LD

Laura D.

Nurse Practitioner

> "Patients can't seem to update their demographic information, and credit card information themselves. "

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___2465511)

KK

Kathryn K.

Naturopath

> "I would like to say that my overall experience with the RCM at charm was good but \[SENSITIVE CONTENT\] was the..."

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#SoftwareAdvice___3553577)

FK

Feremusu K.

MD

> "None so far, I have not had any issues, I think i do not like the way you sign in"

[See full review](https://www.capterra.com/p/120340/ChARM-EHR/#Capterra___3040515)

[View Reviews](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

HS

Heather S.

Office Manager

> "It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7044692)

AP

Absana P.

Tier II Technician

> "One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716)

LW

Landon W.

administrator

> "It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746)

Erika B.

Licensed Massage Therapist

> "It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001)

BL

Brook L.

Nurse and a patient there

> "Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374)

NG

Nora G.

CEO and owner

> "I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790)

AP

Absana P.

Tier II Technician

> "I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments,..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716)

GT

George T.

CEO and CMO

> "You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153)

BL

Brook L.

Nurse and a patient there

> "Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374)

HR

Haley R.

registrar

> "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404)

VR

Verified Reviewer

Software Support Analyst

> "Managing scheduling, electronic health records, billing, and patient communication is nice."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585)

Erika B.

Licensed Massage Therapist

> "It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001)

EH

Elizabeth H.

MYSELF

> "I like Athenaone because it allows me to have access to my doctor/patient information at all times. "

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7077387)

Erika B.

Licensed Massage Therapist

> "These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001)

KS

Kimberly S.

Patient Service Representative

> "This allows me to complete my billing, to be able to accurately check in and check out, to schedule for the next appointment, and to..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355)

JM

Jeffrey M.

MD

> "They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758)

LAC

Leigh Ann C.

Office Manager

> "The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6710425)

JS

John S.

Physician

> "The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. "

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168)

LN

LAUREL N.

Patient Coordinator

> "It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6504219)

PS

Patricia S.

EHR Support Analyst

> "The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7039359)

AS

Amy S.

intake specialist

> "I feel it saves valuable time and that benefits both office staff and the patient. "

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7103675)

Erika B.

Licensed Massage Therapist

> "Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001)

AP

Absana P.

Tier II Technician

> "Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716)

VR

Verified Reviewer

Personal

> "Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623)

TE

Taya E.

Medical Assistant

> "I love that with the recent update you can now see the phone number and insurance on your screen during intake."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136)

TW

Tabatha W.

Nurse Supervisor

> "The system can be slow at times."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7089213)

LM

Laura M.

Parent

> "The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688)

IA

Irwin A.

owner, physian

> "Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?""

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949)

BS

Brittany S.

Owner

> "I love that I can go back and read the doctor’s notes print any doctors excuses?"

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7046796)

GT

George T.

CEO and CMO

> "Their patient follow up software is mediocre as well as their "bells and whistles"."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153)

SS

Stacey S.

Instructor

> "I find having multiple categories right on the home page makes access accessing what I need extremely convenient."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859918)

WN

Wilson N.

SLP and owner

> "I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6684425)

KA

Kathleen A.

Medical assistant

> "I think this is a great platform to use when booking appointment and and speaking to your doctor directly."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296)

WH

Wren H.

Scheduling

> "On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem,..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398)

LM

Laura M.

Parent

> "Appointment scheduling and user interface is of the highest quality with this product."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688)

EM

Erica M.

Administrative Assistant

> "They cannot see any results, billing, etc and that can be a pain."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588)

VR

Verified Reviewer

Owner

> "AthenaOne is powerful and can seriously streamline your practice if you want one system for everything."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888)

GT

George T.

CEO and CMO

> "Changed our coding without notification or permission and made it worse."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153)

ZZ

Zoë Z.

Receptionist

> "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082)

VR

Verified Reviewer

Software Support Analyst

> "Patients are not as fond of it."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585)

HR

Haley R.

registrar

> "I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404)

BB

Bennett B.

Partner physician

> "Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6407745)

VR

Verified Reviewer

Medical scheduling

> "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015)

TE

Taya E.

Medical Assistant

> "Some cons I have experienced are that sometimes it is slow to load."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136)

HR

Haley R.

registrar

> "I appreciate that I get regular updates, which gives me peace of mind."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404)

GT

George T.

CEO and CMO

> "They take forever to fix issues-if they can."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153)

ML

Mandy L.

Superuser

> "AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients,..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___4912612)

JS

John S.

Physician

> "Never following up on claims and then just stating that it's not their responsibility."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168)

JM

Julia M.

Receptionist

> "I love how convenient it is to authorize insurance, take payments and print out chart information for our patients."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6801543)

VR

Verified Reviewer

National Sales Manager

> "It becomes very difficult to navigate individual client charts."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6545650)

HR

Hannah R.

Billing Specialist

> "From scheduling, to messaging, to viewing test results, this platform does it all."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095)

GT

George T.

CEO and CMO

> "Unable to solve problems in a timely manner."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153)

VR

Verified Reviewer

Personal

> "Provides easy access to health records, test results, and messaging."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623)

LW

Landon W.

administrator

> "Also, it's expensive!"

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746)

SS

Susan S.

Office Manager

> "The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6220965)

SK

Shawnalee K.

Billing Manager

> "It also was not very patient friendly for logging in/out of the portal."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910)

EM

Erica M.

Administrative Assistant

> "I like that I can easily get to billing and messages."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588)

SK

Shawnalee K.

Billing Manager

> "My customer support system was not that great, and it was a bit frustrating."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910)

MD

Makayla D.

Assistant Manager

> "It's really nice to see my bills in order of the oldest ones first as well."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119)

TP

Tamara P.

LPN

> "Too many clicks. "

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6850878)

HR

Hannah R.

Billing Specialist

> "athenaOne streamlines your experience in communicating instantly with your healthcare providers."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095)

IA

Irwin A.

owner, physian

> "Difficult to get from one section to another, and the instructions to do so are hard to find."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949)

BS

Brittany S.

Owner

> "Ease of use is great with this doctor office "

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7046796)

JM

Jeffrey M.

MD

> "I am frustrated with the crashes and increasing cost and to switch is always an issue"

[See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758)

KS

Kimberly S.

Patient Service Representative

> "Overlooking the freezing part of the program it makes my work day easier then what it would be without."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355)

ZZ

Zoë Z.

Receptionist

> "The home page is overwhelming and difficult to navigate."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082)

KA

Kathleen A.

Medical assistant

> "It is very convenient and easily accessible."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296)

VR

Verified Reviewer

Medical scheduling

> "Overall, navigation can feel cumbersome, affecting overall user experience."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015)

MD

Makayla D.

Assistant Manager

> "AthenaOne is great when it comes to communication and bill payment."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119)

RJ

Rachel J.

Solution Architect

> "The report builder is abit cumbersome and difficult to use."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301)

VR

Verified Reviewer

Owner

> "Enjoyed the simplicity of integration and implementation."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888)

MB

Miranda B.

Precert Specialist

> "It is not easy to update patient insurance information."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6443931)

NG

Nora G.

CEO and owner

> "There have been multiple times that I grow in directions that Athena One found for me. "

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790)

MY

Michelle Y.

Student

> "The overall aesthetics that may seem intimidating to the average user"

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6703422)

CJ

Cara J.

Campus Coordinator

> "Initially, it does take some time but very worth the investment."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6831896)

IA

Irwin A.

owner, physian

> "Initial startup failed and I lost a lot of money initially."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949)

IA

Irwin A.

owner, physian

> "little after initial signup.\\Did like the problem list being available."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949)

JS

John S.

Physician

> "YOU WILL LOSE THOUSANDS OF DOLLARS !!!"

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168)

RJ

Rachel J.

Solution Architect

> "Continuous improvement of product and its integration offerings."

[See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301)

DK

Dale K.

MD, surgeon

> "This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of..."

[See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___5099688)

[View Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/)

## User interface

4.24 (151)

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

3.79 (910)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CharmHealth

Top features

47/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/120340/ChARM-EHR/#features)

athenaOne

23/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/98735/athenaOne/#features)

### Recognition

No recognitions have been awarded to CharmHealth

athenaOne is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

CharmHealth

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

athenaOne

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CharmHealth

-   By MedicalMine
-   Located in United States
-   Founded in 2007

athenaOne

-   By athenahealth
-   Located in United States
-   Founded in 1997

## Popular Comparisons

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

vs

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[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

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Contact vendor for pricing

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3.8

Features

4.6

3.8

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[View full comparison](https://www.capterra.com/compare/98735-178984/athenaOne-vs-Jane-App)

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

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4.4

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[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

vs

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Contact vendor for pricing

Price

$49/month

3.8

Features

4.3

3.8

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4.4

[View full comparison](https://www.capterra.com/compare/98735-130710/athenaOne-vs-SimplePractice)

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

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4.2

Features

4.4

4.3

Ease of Use

4.5

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[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

3.8

Features

4.5

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App)

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Features

4.4

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4.8

3.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/98735-118789/athenaOne-vs-EHR-YOUR-WAY)

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)[4.24 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

vs

[Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/)

$25/month

Price

Contact vendor for pricing

4.2

Features

3.8

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/120340-129169/ChARM-EHR-vs-Tebra)

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

vs

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Contact vendor for pricing

Price

$300

3.8

Features

3.9

3.8

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/31268-98735/NextGen-Ambulatory-EHR-vs-athenaOne)