SimplePractice vs athenaOne: Which is a better fit?

Laurie R.: Hi, I'm Lori, nurse practitioner and business owner, and I give SimplePractice a rating of five. For more reviews like this, be sure to click below. Before I found SimplePractice, I had tried several other software platforms, Kareo as well as Charm, and I just really love the simplicity and ease of use of SimplePractice. As a single practitioner and business owner, I don't have a full staff, so this really enabled me to be able to do everything, bill my clients as well as collect payments and document all their care, all in one simple, easy format. I really, after reviewing several other options, I've chose SimplePractice because I can use it on my mobile device, so I'm not locked to a desk. And we're all mobile these days, so I can use it on any mobile device and I can help them create appointments. I can see my clients. I can document. I can do it all from the app. And it makes my life so much easier, both business-wise, professionally and then, also, personally, because I'm not spending all my time locked away to a desk and in an office somewhere trying to keep up with everything. So it really, really did simplify my practice and my business. It was so easy to integrate this into my business, really basically just downloading the app and documenting, putting in all of my business practice information, and that was it. One of the simplest setups ever, and I don't have to worry about anything else because it's all right there. And so I'm not having to tell my clients, "Oh, wait. Let me get back to the office," because the office is always there with me on my phone, or my laptop, or my iPad. Super simple. If you're looking for a really efficient and easy to utilize software for your practice, I highly recommend taking a look at SimplePractice. Pop into the app store, look at it. You can download the free trial if even necessary to get a feel for it, take it for a test drive, so to speak. And I think you'll really be pleased with what they have to offer, the support services, but most importantly, the ease of use and the efficiency that it allows you to have to take back your life and your day.

Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs and my rating for athenaOne, the EHR/EMR system, is a five. Before the owner psychiatrist bridged off to start his own clinic and use athenaOne, we used a system at our old clinic. I don't know remember the name. It was from 1997, and it was F1s, F11s, F12s, and it was very, very old school, not a lot of information, and definitely needed an update. The owner and medical director psychiatrist chose athenaOne. Once he chose the system to use, I was the one that helped onboard and set up the entire system for scheduling, credentialing, insurance payers, adding schedules, doing all the portal settings, et cetera, like that. So I'm assuming he chose the platform, because it is such a nice interface and everything flows really well. To get started with athenaOne, it was actually pretty easy on certain platform systems for different departments, such as scheduling, setting up schedules, transferring patients. I know we had a little blip with the adding the insurance payers and the credentialing portion based off the account manager were provided. Granted, we were also in the middle of COVID, July 2020, so the blip was on both sides, but it was pretty easy after a couple months of what we got used to. And then once in-house staff used athena more often, we got used to all the settings, and we were able to internally figure out and troubleshoot with one another. The advice I would give for any company or clinic that is considering using athenaOne, I would give them that everything is all accessible inside athenaOne. You have scheduling. You have insurance verifications. You have portal messages. You have reports you can run. You can send out automatic email campaigns to patients. You can customize that even, so it's not going to all patients, it can only go to certain patients of the day. Here in Minnesota, we have snowstorms, so if patients are coming in the afternoon, we can set a little blip to be sent out to all the patients in the afternoon that we are closing early because of all the snow coming. And now, we don't have to manually sit and call every single patient, so it's all beautifully laid out in each tab in interface.