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athenaOne vs One Touch EMR: Which is a better fit?

Updated on February 17th, 2025
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Summary
Key features rated by users
Features selected based on 4,179 reviews from Electronic Medical Records users.
% Fit
High performer
Feature ratings
HIPAA Compliant
4.7
Patient Records Management
4.2
Charting
4.2
E-Prescribing
4.1
Medical Billing
3.9
% Fit
Missing features
Not enough reviews
Feature ratings
HIPAA Compliant
NA
Patient Records Management
--
Charting
4.5
E-Prescribing
4.0
Medical Billing
NA
User satisfaction
3.8
User reviews887
Ease of use
3.8
Functionality
3.8
Value for money
3.5
Customer support
3.6
4.3
User reviews24
Ease of use
4.2
Functionality
4.1
Value for money
4.2
Customer support
4.1
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants.

OneTouch caters to small, medium, and multi-location practices who prefer a mobile, cloud-based application that is lightweight yet robust, and is customizable by specialty, by practice, and by user.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Katie H
Director
5.0

Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs and my rating for athenaOne, the EHR/EMR system, is a five. Before the owner psychiatrist bridged off to start his own clinic and use athenaOne, we used a system at our old clinic. I don't know remember the name. It was from 1997, and it was F1s, F11s, F12s, and it was very, very old school, not a lot of information, and definitely needed an update. The owner and medical director psychiatrist chose athenaOne. Once he chose the system to use, I was the one that helped onboard and set up the entire system for scheduling, credentialing, insurance payers, adding schedules, doing all the portal settings, et cetera, like that. So I'm assuming he chose the platform, because it is such a nice interface and everything flows really well. To get started with athenaOne, it was actually pretty easy on certain platform systems for different departments, such as scheduling, setting up schedules, transferring patients. I know we had a little blip with the adding the insurance payers and the credentialing portion based off the account manager were provided. Granted, we were also in the middle of COVID, July 2020, so the blip was on both sides, but it was pretty easy after a couple months of what we got used to. And then once in-house staff used athena more often, we got used to all the settings, and we were able to internally figure out and troubleshoot with one another. The advice I would give for any company or clinic that is considering using athenaOne, I would give them that everything is all accessible inside athenaOne. You have scheduling. You have insurance verifications. You have portal messages. You have reports you can run. You can send out automatic email campaigns to patients. You can customize that even, so it's not going to all patients, it can only go to certain patients of the day. Here in Minnesota, we have snowstorms, so if patients are coming in the afternoon, we can set a little blip to be sent out to all the patients in the afternoon that we are closing early because of all the snow coming. And now, we don't have to manually sit and call every single patient, so it's all beautifully laid out in each tab in interface.

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video-473c9639-d907-46dd-6435-08da1e72e5bf
Laurie R
Owner
5.0

Laurie: Hi, I'm Laurie, Nurse Practitioner and Business Owner. I give One Touch EMR a five. For more reviews like this, be sure and click below. Before finding One Touch, I had tried Charm, Practice Fusion, and several other EMRs trying to find the right one to fit the niche that I needed to be able to provide telehealth visits as well as in-person visits. And when I came across One Touch, it really seemed to fit the need, being able to use it on my mobile device or use it on my laptop. Very easy to bring it into my business and keep up with all that I need for my practice. One of the things I loved about One Touch EMR is that I can use it on my laptop, I can use it on my iPhone. And so, it gives me that diversity so that if I'm not directly in my office and a patient contacts me, I can access their records on my phone. I can do a telehealth visit with them on my phone. So it gives me that mobility that I really needed, and more than that, that I really desired. One Touch was so easy to integrate into my business. Literally, just downloading it, inputting my business information in there, and then basically I was off and running, because I have a very small practice. But if you have a larger practice, same thing, super easy to integrate into your business and your practice and for your employees. I absolutely love it. If you're looking for a new program, a new EMR program, I highly recommend doing your research and give One Touch an EMR. Like I said, they offer a free trial that you can utilize to play around with it. And depending on the number of users that you have in your practice, you can find just the right fit that will fit your needs there. So like I said, if you're looking, give it a try. Download it onto your iPhone, download it onto your laptop and play around with it and see, but I think you'll really like it.

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User interface
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1 Video
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athenaOne

Top Features
20/49
  • Activity Dashboard
  • API
  • Audit Trail
  • Calendar Management
  • Care Plan Management
  • Clinic Interoperability
  • Communication Management
  • Customizable Forms
  • Customizable Templates
  • Documentation Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • File Sharing
  • Handwriting Recognition
  • Imaging and X-rays
  • Invoice Management
  • Lab Integration
  • Medication Database
  • Mobile Access
  • Order Entry
  • Outcome Assessment Tools
  • Patient Portal
  • Reporting & Statistics
  • Revenue Management
  • Task Management
  • Telemedicine Integration
  • Third-Party Integrations
  • Workflow Management
  • Alerts/Notifications
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Clinical Notes
  • Coding Assistance
  • Compliance Tracking
  • Decision Support
  • E-Prescribing
  • HIPAA Compliant
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Meaningful Use Certified
  • Medical Billing
  • Medication Management
  • Multi-Location
  • ONC-ATCB Certified
  • Patient Records Management
  • Patient Scheduling
  • Reminders
See All features
Hide Electronic Medical Records Software Features -

One Touch EMR

7/49
Show Electronic Medical Records Software Features +

athenaOne

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One Touch EMR

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athenaOne
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
One Touch EMR
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
athenaOne
  • By athenahealth
  • Located in United States
  • Founded in 1997
One Touch EMR
  • By One Touch EMR
  • Located in United States
  • Founded in 2011
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