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Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants.
OneTouch caters to small, medium, and multi-location practices who prefer a mobile, cloud-based application that is lightweight yet robust, and is customizable by specialty, by practice, and by user.
I have appreciated that AH has very experienced success managers who are there to keep me efficient and always improving.
Now, they refuse to reimburse money they took (deposit) which was supposed to be refundable... despite having no right to it (supposed to be charged a percentage of charges collected right).
The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care.
Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them.
We are a long term user of EMRs and have found Athena to be the best by far of any we have used. Their reporting tool is better than any we have seen before and their on-going support is great.
Disregarding the harm they have done to their client and continuing to subject them to undue physical, emotional, and financial stress is just wrong.
The most I like is that we have help sorting out messages from pharmacies and faxes to each provider. It's also super easy to prescribe medications.
Reporting limitations and inability to do customizations and unable to require data to be completed in encounter notes.
Excellent The support team walked me through each detail I am grateful for the time they spent with me. Their investment if time with me told me it would be worth it.
Unable to cut and paste templates. Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been.
The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with.
Extremely difficult to understand. Tech support is extremely delayed and not enough.
They have a great training program that is a must with any new EMR. The staff also enjoys the ease of use for the product.
Text messages reminders don’t seem to work all the time which can be a little annoying.
The fact that they have a free version is great for the low overhead office. They also have the ability to add just the features you want which allows you to only pay for things you will actually use.
The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster.
Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs and my rating for athenaOne, the EHR/EMR system, is a five. Before the owner psychiatrist bridged off to start his own clinic and use athenaOne, we used a system at our old clinic. I don't know remember the name. It was from 1997, and it was F1s, F11s, F12s, and it was very, very old school, not a lot of information, and definitely needed an update. The owner and medical director psychiatrist chose athenaOne. Once he chose the system to use, I was the one that helped onboard and set up the entire system for scheduling, credentialing, insurance payers, adding schedules, doing all the portal settings, et cetera, like that. So I'm assuming he chose the platform, because it is such a nice interface and everything flows really well. To get started with athenaOne, it was actually pretty easy on certain platform systems for different departments, such as scheduling, setting up schedules, transferring patients. I know we had a little blip with the adding the insurance payers and the credentialing portion based off the account manager were provided. Granted, we were also in the middle of COVID, July 2020, so the blip was on both sides, but it was pretty easy after a couple months of what we got used to. And then once in-house staff used athena more often, we got used to all the settings, and we were able to internally figure out and troubleshoot with one another. The advice I would give for any company or clinic that is considering using athenaOne, I would give them that everything is all accessible inside athenaOne. You have scheduling. You have insurance verifications. You have portal messages. You have reports you can run. You can send out automatic email campaigns to patients. You can customize that even, so it's not going to all patients, it can only go to certain patients of the day. Here in Minnesota, we have snowstorms, so if patients are coming in the afternoon, we can set a little blip to be sent out to all the patients in the afternoon that we are closing early because of all the snow coming. And now, we don't have to manually sit and call every single patient, so it's all beautifully laid out in each tab in interface.
Laurie: Hi, I'm Laurie, Nurse Practitioner and Business Owner. I give One Touch EMR a five. For more reviews like this, be sure and click below. Before finding One Touch, I had tried Charm, Practice Fusion, and several other EMRs trying to find the right one to fit the niche that I needed to be able to provide telehealth visits as well as in-person visits. And when I came across One Touch, it really seemed to fit the need, being able to use it on my mobile device or use it on my laptop. Very easy to bring it into my business and keep up with all that I need for my practice. One of the things I loved about One Touch EMR is that I can use it on my laptop, I can use it on my iPhone. And so, it gives me that diversity so that if I'm not directly in my office and a patient contacts me, I can access their records on my phone. I can do a telehealth visit with them on my phone. So it gives me that mobility that I really needed, and more than that, that I really desired. One Touch was so easy to integrate into my business. Literally, just downloading it, inputting my business information in there, and then basically I was off and running, because I have a very small practice. But if you have a larger practice, same thing, super easy to integrate into your business and your practice and for your employees. I absolutely love it. If you're looking for a new program, a new EMR program, I highly recommend doing your research and give One Touch an EMR. Like I said, they offer a free trial that you can utilize to play around with it. And depending on the number of users that you have in your practice, you can find just the right fit that will fit your needs there. So like I said, if you're looking, give it a try. Download it onto your iPhone, download it onto your laptop and play around with it and see, but I think you'll really like it.
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