# athenaOne Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about athenaOne Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more. Source: https://www.capterra.com/compare/98735-138962/athenaOne-vs-10to8 --- # athenaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) athenaOne ## What is athenaOne? athenaOne is a healthcare software that enhances clinical effectiveness, patient experience, and financial performance. The platform includes a customizable electronic health record (EHR) with specialty-specific workflows, real-time patient insights, and mobile access. It also offers practice management software to streamline efficiency and collections, as well as patient engagement tools for better communication. ## What is athenaOne used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Top alternative Featured Overall rating Based on 904 user reviews Reviews sentiment Positive 70% Neutral 12% Negative 18% Pros & cons Intuitive and efficient user experience Remote and convenient information access Frequent technical problems and delays Complicated and inefficient claims processing Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for athenaOne?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.athenahealth.com&name=athenaOne) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### athenaOne 3.8 (904) VS. [4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (904) Ease Of Use 4.6 (821) Value For Money 3.5 (594) Value For Money 4.7 (749) Customer Service 3.6 (806) Customer Service 4.8 (726) ## athenaOne alternatives [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month [4.6 (2,819)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month [4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) ## Who uses athenaOne? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient user experience 81% positive reviews out of 189 Most reviewers find ease of use valuable, noting the interface is logical, straightforward, and supports efficient workflows. Ben P Pharmacy Tech, 51 - 200 employees. "There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way." Frequent technical problems and delays 80% negative reviews out of 128 Most reviewers report bugs and issues cause slowdowns, frequent crashes, delayed support, and unresolved technical challenges. Remote and convenient information access 82% positive reviews out of 68 Most reviewers indicate access to information is flexible, allowing secure, web-based entry from any location or device. Stacey S Instructor, 1 employee. "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." Complicated and inefficient claims processing 72% negative reviews out of 82 Most reviewers indicate claims management is cumbersome, with delays, manual interventions, and frequent posting or follow-up issues. Danielle O Physician Owner, 2 - 10 employees. "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." Comprehensive healthcare system integrations 84% positive reviews out of 25 Most reviewers describe integrations as extensive, enabling seamless data sharing across labs, billing, and care management. Alexis M Medical scheduling, 11 - 50 employees. "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." Excessive navigation and clicking required 87% negative reviews out of 31 Most reviewers describe clicking as burdensome, with too many steps and inefficient navigation slowing daily tasks. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.7 (107) 70.09% of 107 reviewers that rated this feature as important or highly important athenaOne offers robust HIPAA compliance, helping you keep patient data secure and confidential. Reviewers appreciate the strict access controls, verification steps, and privacy safeguards, noting that their information remains protected and that the system consistently follows HIPAA guidelines. Charting 4.2 (94) 64.89% of 94 reviewers that rated this feature as important or highly important It gives you convenient access to patient charts, making documentation and updates straightforward. Users think charting is efficient, with customizable workflows and templates, though some find template creation confusing and note that navigation sometimes requires too many clicks. Appointment Scheduling 4.2 (72) 72.22% of 72 reviewers that rated this feature as important or highly important With appointment scheduling, you can quickly book, reschedule, or cancel visits. Reviewers appreciate the intuitive interface, customization options, and audit history, but some users report occasional glitches and wish for easier calendar blocking and fewer clicks for busy staff. Medical Billing 3.8 (75) 56.00% of 75 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Records Management 4.3 (64) 68.75% of 64 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Claims Management 3.6 (63) 47.62% of 63 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies athenaOne 82 features Integrate with a third-party accounting system Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling With appointment scheduling, you can quickly book, reschedule, or cancel visits. Reviewers appreciate the intuitive interface, customization options, and audit history, but some users report occasional glitches and wish for easier calendar blocking and fewer clicks for busy staff. The allocation and provision of beds Create, manage, and send invoices or bills to customers Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process It gives you convenient access to patient charts, making documentation and updates straightforward. Users think charting is efficient, with customizable workflows and templates, though some find template creation confusing and note that navigation sometimes requires too many clicks. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Alter the layout and content of dashboards Tools that provide relevant information at specific times to support judgments and courses of action Electronic storage of drug information such as name, brand, appearance, etc. Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Create and securely store digital patient records Intended to be used by cardiologists For family practices Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed for Neurologists For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Specialized software for Orthopedic practices Designed for pain management practices & departments Designed specifically for physical therapy practices For plastic surgery practices Intended to be used by podiatrists Designed for primary care doctors/facilities. Must serve psychiatrists/psychiatric practices For mental health professionals that specialize in substance abuse therapy/programs Designed for urgent care/emergency facilities. Intended to be used by urologists. Determine clinically appropriate and cost-effective medications and therapies for patients Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children Compliant with healthcare rules and regulations around the world athenaOne offers robust HIPAA compliance, helping you keep patient data secure and confidential. Reviewers appreciate the strict access controls, verification steps, and privacy safeguards, noting that their information remains protected and that the system consistently follows HIPAA guidelines. Manage updates to member's immunization records and track individual allergies Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Records of patients' medical history Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Manage and support multiple locations For practices with multiple providers Certified for healthcare IT products based on the results from ONC-ATL Care of patients who do not stay overnight Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Track and organize physician schedules and pertinent information Manage physician availability and schedules Create, manage, and track policies and procedures within an organization Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Generate quotes or estimates for customers Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Create treatment plans that document interventions and outcomes to track patient progress Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking SaaS, web-based, online deployment Get Advice We can help you find the software with the features you need. Features 3.8 (881) 3.8 Based on 881 reviews ## Pricing Value for money 3.5 (594) ### Starting price Contact vendor for pricing Free trial available Value for money 3.5 (594) 3.5 Based on 594 reviews ## Integrations [ rater8](https://www.capterra.com/p/177794/rater8/)[ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[ VaxCare](https://www.capterra.com/p/199857/VaxCare/)[ Scribe](https://www.capterra.com/p/252555/Scribe/)[ Rectangle Health](https://www.capterra.com/p/191813/Practice-Management-Bridge/)[ Spark](https://www.capterra.com/p/169855/Spark/)[ Rivet](https://www.capterra.com/p/205843/Rivet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (806) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (806) 3.6 Based on 806 reviews ## User reviews Overall rating 3.8 Based on 904 reviews Filter by rating 5(333) 4(279) 3(123) 2(64) 1(105) Mentioned topic Sorted by most recent KA Kathleen A. Medical assistant Medical Practice ### "Easily accessible" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I think this is a great platform to use when booking appointment and and speaking to your doctor directly. Pros I am able to schedule my appointments and talk to my doctor. It is very convenient and easily accessible. Cons A lot of times I’m am not able to see many options for appointments but when I called directly, I have more options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erica M. Administrative Assistant Health, Wellness and Fitness ### "Easy to navigate and speak with providers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 Pros I like that Athena is fairly easy to navigate. It has all medical records and appointments and a chat to speak with providers which is super helpful. Cons I feel like it is SUPER outdated. Seems like the whole app/website could use a revamp and I still don't like that there is no way for other providers to have access. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS amy S. intake specialist Medical Practice ### "Happy office means happy patients" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 27, 2026 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Support Analyst Government Administration ### "Powerful platform with some minor drawbacks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 26, 2026 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tabatha W. Nurse Supervisor Medical Practice ### "athenaOne Simplified Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 Overall, my experience with athenaOne has been positive. It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization. Pros I like how athenaOne centralizes patient information and simplifies documentation, scheduling, and billing in one platform. Cons Some workflows feel overly complex and require too many clicks to complete simple tasks. The system can be slow at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Diana T. Clinical Office Manager Hospital & Health Care ### "Athena EMR review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Athena Health is one of the best EMR so far that I have used, in the past 8 years, is very AI friendly. Pros Security, user interface, messaging, and customer support is very Helpful at times, but over all is a good EMR system. Cons Sometimes Athena does not Alert the provider when no pharmacy is available to send any prescriptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Elizabeth H. MYSELF Hospital & Health Care ### "Athenaone - great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2026 Overall I am very happy with Athenaone and wish that my other doctors would have the same type of system available. Pros I like Athenaone because it allows me to have access to my doctor/patient information at all times. Its great Cons I use Athenaone for a few of my doctors, and most of them allow me to message them through the system, but others do not. i wish is was consistant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Loganne Y. Ultrasound Technologist Hospital & Health Care ### "Athena one 2025 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Athena is so easy to use and you could truly learn it in a day with proper training if needed as it is so user friendly. Pros There have been some updates to Athena that have made an already user friendly software that much more user friendly. Everything is in one place and I don’t have to search for anything. Cons The only con is that some of the exams that I do aren’t matched up to the codes depending on what I pick but it is an easy click to add what I need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Absana P. Tier II Technician Information Technology and Services ### "A user-friendly Patient Portal with minor drawbacks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 20, 2025 My family primary doctor that works at Family Healthcare Associates uses the "Catalyst Physician Group Athena Patient Portal". During my time with them, Family Healthcare associates has used a lot of other Patient Portals, and as a patient, I can say that I do prefer this Athena Patient Portal. Pros I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments, Messages, My Health and Test Results" make it very accessible even for people that have difficultly using/understanding technology, like my mom. Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages. Overall, I have not encounter any bugs or issues and it makes things like paying bills very easy. It's also convenient that test results and medical records(including shot record) is accessible in one system Cons One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary. However, there is an option in settings that allows you to enable, still it does feel a little tedious. Furthermore, the initial setup process at first was confusing, however, it was still manageable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kimberly S. Patient Service Representative Hospital & Health Care ### "AthenaOne Update" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 My overall experience is positive as it allows me to have multiple screens open from within the program to properly do my job and keep the patient flow moving and not slowing down. Pros What I enjoy most about Athena is the ability to have my billing, schedule, and chart open so I can multitask and complete my day to day work. Cons What I least like about Athena is how it takes a while to open anything and, at times, it will freeze when trying to open the documents needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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