# Compare athenaOne vs Klara 2026 | Capterra > Unsure of what to choose? Check Capterra to compare athenaOne and Klara based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/98735-203066/athenaOne-vs-Klara --- # athenaOne vs Klara Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: athenaOneKlara2/4 selected [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) [Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) [## athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting Price Contact vendor Value-for-Money 3.5 Functionality 3.8 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [910 reviews](#user-reviews) Positive 633 Neutral 108 Negative 169 [## Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.8 Customer Service 4.5 Reviews Sentiment LL KE Based on [211 reviews](#user-reviews) Positive 196 Neutral 8 Negative 7 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 1,786 reviews from patient engagement software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 67%Fit Missing features Not enough reviews Feature ratings HIPAA Compliant 4.7 Confirmations/Reminders NA Messaging 2.0 Appointment Scheduling 4.2 Appointment Management 4.3 85%Fit High performer Feature ratings HIPAA Compliant 4.9 Confirmations/Reminders 4.7 Messaging 4.9 Appointment Scheduling 4.5 Appointment Management 4.7 User satisfaction User satisfaction 3.8 User reviews[910](https://www.capterra.com/p/98735/athenaOne/reviews/) Ease of use 3.8 Functionality 3.8 Value for money 3.5 Customer support 3.6 User satisfaction 4.6 User reviews[211](https://www.capterra.com/p/203066/Klara/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.5 Customer support 4.5 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. Best for Medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and many other specialties use Klara to improve patient experience while streamlining internal administrative workflows. ## User reviews Pros & cons LW Landon W. administrator > "It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) AP Absana P. Tier II Technician > "One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) BL Brook L. Nurse and a patient there > "Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) Erika B. Licensed Massage Therapist > "It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) AP Absana P. Tier II Technician > "I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) NG Nora G. CEO and owner > "I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) BL Brook L. Nurse and a patient there > "Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) GT George T. CEO and CMO > "You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) HS Heather S. Office Manager > "It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7044692) HR Haley R. registrar > "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer Software Support Analyst > "Managing scheduling, electronic health records, billing, and patient communication is nice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) Erika B. Licensed Massage Therapist > "It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) EH Elizabeth H. MYSELF > "I like Athenaone because it allows me to have access to my doctor/patient information at all times. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7077387) Erika B. Licensed Massage Therapist > "These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) KS Kimberly S. Patient Service Representative > "This allows me to complete my billing, to be able to accurately check in and check out, to schedule for the next appointment, and to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) JM Jeffrey M. MD > "They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) LAC Leigh Ann C. Office Manager > "The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6710425) JS John S. Physician > "The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) LN LAUREL N. Patient Coordinator > "It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6504219) PS Patricia S. EHR Support Analyst > "The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7039359) Reneisha H. Clinical and Administrative Support - Medical Assistant > "I also appreciated the overall responsiveness and accessibility of important patient information throughout the system." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7147953) Erika B. Licensed Massage Therapist > "Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) AS Amy S. intake specialist > "I feel it saves valuable time and that benefits both office staff and the patient. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7103675) VR Verified Reviewer Personal > "Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623) AP Absana P. Tier II Technician > "Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) TW Tabatha W. Nurse Supervisor > "The system can be slow at times." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7089213) LM Laura M. Parent > "The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) IA Irwin A. owner, physian > "Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) SS Stacey S. Instructor > "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859918) GT George T. CEO and CMO > "Their patient follow up software is mediocre as well as their "bells and whistles"." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) KA Kathleen A. Medical assistant > "I think this is a great platform to use when booking appointment and and speaking to your doctor directly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) WN Wilson N. SLP and owner > "I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6684425) LM Laura M. Parent > "Appointment scheduling and user interface is of the highest quality with this product." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) WH Wren H. Scheduling > "On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem, then..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398) VR Verified Reviewer Owner > "AthenaOne is powerful and can seriously streamline your practice if you want one system for everything." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888) EM Erica M. Administrative Assistant > "They cannot see any results, billing, etc and that can be a pain." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) ZZ Zoë Z. Receptionist > "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) GT George T. CEO and CMO > "Changed our coding without notification or permission and made it worse." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) HR Haley R. registrar > "I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer Software Support Analyst > "Patients are not as fond of it." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) VR Verified Reviewer Medical scheduling > "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) BB Bennett B. Partner physician > "Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6407745) HR Haley R. registrar > "I appreciate that I get regular updates, which gives me peace of mind." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) GT George T. CEO and CMO > "They take forever to fix issues-if they can." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) ML Mandy L. Superuser > "AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___4912612) JS John S. Physician > "Never following up on claims and then just stating that it's not their responsibility." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) JM Julia M. Receptionist > "I love how convenient it is to authorize insurance, take payments and print out chart information for our patients." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6801543) VR Verified Reviewer National Sales Manager > "It becomes very difficult to navigate individual client charts." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6545650) TE Taya E. Medical Assistant > "I love that with the recent update you can now see the phone number and insurance on your screen during intake." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) GT George T. CEO and CMO > "Unable to solve problems in a timely manner." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) BS Brittany S. Owner > "I love that I can go back and read the doctor’s notes print any doctors excuses?" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7046796) LW Landon W. administrator > "Also, it's expensive!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) HR Hannah R. Billing Specialist > "From scheduling, to messaging, to viewing test results, this platform does it all." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) SK Shawnalee K. Billing Manager > "It also was not very patient friendly for logging in/out of the portal." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) VR Verified Reviewer Personal > "Provides easy access to health records, test results, and messaging." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623) SK Shawnalee K. Billing Manager > "My customer support system was not that great, and it was a bit frustrating." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) SS Susan S. Office Manager > "The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6220965) TP Tamara P. LPN > "Too many clicks. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6850878) EM Erica M. Administrative Assistant > "I like that I can easily get to billing and messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) IA Irwin A. owner, physian > "Difficult to get from one section to another, and the instructions to do so are hard to find." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) MD Makayla D. Assistant Manager > "It's really nice to see my bills in order of the oldest ones first as well." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119) JM Jeffrey M. MD > "I am frustrated with the crashes and increasing cost and to switch is always an issue" [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) HR Hannah R. Billing Specialist > "athenaOne streamlines your experience in communicating instantly with your healthcare providers." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) ZZ Zoë Z. Receptionist > "The home page is overwhelming and difficult to navigate." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) KS Kimberly S. Patient Service Representative > "Overlooking the freezing part of the program it makes my work day easier then what it would be without." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) VR Verified Reviewer Medical scheduling > "Overall, navigation can feel cumbersome, affecting overall user experience." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) KA Kathleen A. Medical assistant > "It is very convenient and easily accessible." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) RJ Rachel J. Solution Architect > "The report builder is abit cumbersome and difficult to use." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) MD Makayla D. Assistant Manager > "AthenaOne is great when it comes to communication and bill payment." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119) TE Taya E. Medical Assistant > "Some cons I have experienced are that sometimes it is slow to load." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) VR Verified Reviewer Owner > "Enjoyed the simplicity of integration and implementation." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888) MB Miranda B. Precert Specialist > "It is not easy to update patient insurance information." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6443931) NG Nora G. CEO and owner > "There have been multiple times that I grow in directions that Athena One found for me. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) MY Michelle Y. Student > "The overall aesthetics that may seem intimidating to the average user" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6703422) CJ Cara J. Campus Coordinator > "Initially, it does take some time but very worth the investment." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6831896) IA Irwin A. owner, physian > "Initial startup failed and I lost a lot of money initially." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) IA Irwin A. owner, physian > "little after initial signup.\\Did like the problem list being available." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) JS John S. Physician > "YOU WILL LOSE THOUSANDS OF DOLLARS !!!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) RJ Rachel J. Solution Architect > "Continuous improvement of product and its integration offerings." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) DK Dale K. MD, surgeon > "This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___5099688) [View Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/) LL LaWanda L. Patient Coordinator > "As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708691) NP Nisa P. Practice Administrator > "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6817738) KE Kate E. Senior Revenue Cycle Advisor > "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments,..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124) CY Corinn Y. Medical Esthetician > "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870) FS Faith S. Practice Manager > "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701342) AW Alexis W. Site Manager > "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981) NM Noel M. Office Manager > "We like our support rep and we like that it is integrated with our practice management software, When the system is down there..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640) RL Roberto L. Clinic Coordinator > "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6717656) AP Andrea P. Medical Assistant > "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063) AB ANNA B. SCHEDULER > "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6719154) CN Cassie N. Biologic Coordinator > "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708970) AK Amanda K. Chief Operating Officer > "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704) MG Michelle G. Operations Manager > "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6749751) EB Erin B. Medical Assistant Supervisor > "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709000) BC Becky C. Medical Assistant > "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724194) TE Taya E. Medical Assistant > "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708750) AW Alexis W. Site Manager > "I like being able to send and receive attachments, have patients do their intake forms online, etc." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981) IS Isobel S. Admin Manager > "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700803) MA Michelle A. Director of Operations > "My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6729013) SW Skylar W. Front Desk Coordinator > "Having to upload patient phone number from the system and you can't message the patient until that's done." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643) ED Elizabeth D. Administrative Assistant > "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708609) LD Lisa D. Credentialing and HIM > "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716136) NR Natalya R. Patient Service Coordinator > "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708601) JW Jay W. Healthcare Coordinator > "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268) JW Jay W. Healthcare Coordinator > "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268) EV Emolee V. Registered Nurse > "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6702564) CM Courtney M. Nurse Practitioner > "I like being able to send multiple invites and see them on my home page to see who’s joined or not." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708660) AB Alexis B. Front Desk > "Hard to merge patients together when they have multiple accounts" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701216) SA Sarah A. Physician Assistant > "I like the instant messaging service and the way you can see when patients have read providers’ messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716573) MD Maria D. cfo > "You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679) KE Kate E. Senior Revenue Cycle Advisor > "I love how you can assign conversations and send attachments and how it lists the patient account number!" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124) TF Tami F. Practice Administrator > "That the "unread" messages from the patients go back into our inbox." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700771) SB Stephanie B. Patient Coordinator > "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701078) AV Angela V. Medical assistant > "The web site logs out too many times I have to log in again and again" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6704856) SW Skylar W. Front Desk Coordinator > "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643) TR Tina R. Practice Administrator > "Voice recognition and spelling can be inaccurate at times." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708735) AH Antoinette H. Home Physical Therapy Coordinator > "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6025512) HR Heather R. Clinic Coordinator > "Intake, system errors, speed of support issues." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102) CY Corinn Y. Medical Esthetician > "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870) JC Johana C. Patient support team > "When merging accounts sometimes gives you an error" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700799) LW Lacy W. Front Office > "Great feature of being able to confirm patients have received and read our messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708612) AH Andrea H. Front Office Supervisor > "can not send out to our patients a mass broadcast message" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700883) KS Kayla S. Practice Manager > "I also like that we can assign a message to a provider directly and also internally message them." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410) CM Carlos M. Air Traffic Manager > "What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705466) BP Britany P. Administration > "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6747661) AG Ali G. Certified Dermatology Technician > "Not being able to message land lines." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724138) SJ Sincerae J. Lead Patient Coordinator > "Klara saves time and allow effective communication between the office and the patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705165) MS Maria S. Receptionist > "I cannot view when my next appointment is on the app." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724366) JW JENNIFER W. Billing Manager > "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700838) VR Verified Reviewer Pharmacy Authorization Specialist > "The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716116) SM Sonia M. Admin > "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700932) SR Susan R. Billing Lead > "The online booking feature is a complete failure." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986) AK Amanda K. Chief Operating Officer > "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704) AP Andrea P. Medical Assistant > "I only run into issues if Klara is down or not working." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063) SN Stephanie N. RECEPTIONIST > "It helps me also to confirm or cancel appointments." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724166) VM Victoria M. Medical assistant > "The bot sends too many repetitive messages." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702) EP Eva P. office manager > "we can communicate faster with patients and keeps the phone line less busy" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700833) KS Kylie S. Patient Advocate > "I do find it can be difficult for our older patient's to navigate" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700905) HR Heather R. Clinic Coordinator > "The texting feature is great for communicating with patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102) KS Kevin S. Medical Assistant > "I wish klara didn't automatically log out every two seconds" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708582) PB Paige B. Optician > "It has been a wonderful tool to send multiple messages in a very quick manner to my patients." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700896) GS Greg S. CEO > "I do NOT like how Mod Med approaches support services for Klara." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700786) SW Sheila W. Office Manager > "It allows us to communicate more efficiently with our patients" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708705) KL Kemisha L. PAR > "Some people don't know how to properly navigate klara" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700758) JM Jessica M. Customer Service > "I love how Klara organizes the message exchange between patients and physicians." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210) AB Aleta B. MA > "I have found it very confusing when myself and another nurse can see the same message. " [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708738) KS Kayla S. Practice Manager > "It can be clunky at times but for what we use Klara for it works well for our clinic." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410) SC Sonia C. Receprionist > "that patient's can opt out, which can be frustrating." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708700) TS Tamara S. BILLING SPECIALIST > "I can send a patient a quick text and I get fast responses." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700847) SR Susan R. Billing Lead > "We feel Klara destroyed the reputation of our practice and we can not do anything about it." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986) JM Jessica M. Customer Service > "Klara has made patient communication more effective and my workflow easy and efficient." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210) AW Ashley W. clinical manager certified medical assistant > "When we see they read the message and do not respond!" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708640) GS Gayla S. Front Office Supervisor > "I like the convenience of messaging multiple patients with one message" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700812) VM Victoria M. Medical assistant > "The app signs me out too quickly." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702) RH Rafael H. Medical Assistant > "Klara is one of the best systems our practice has chosen to invest in for our patient care." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708597) NM Noel M. Office Manager > "It's a little difficult to learn...not really difficult, just a learning curve" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640) KB Kelly B. Director of Operations Owner > "Easy of use and reliability, prompt support, will allow you to add your own documents to text out" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708599) MD Maria D. cfo > "Horrible it has detroyed our practice reputation" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679) HB Heather B. Clinical Supervisor > "Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages" [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706979) ST Shina T. Billing Manager > "There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it..." [See full review](https://www.capterra.com/p/203066/Klara/#Capterra___4567648) [View Reviews](https://www.capterra.com/p/203066/Klara/reviews/) ## User interface [athenaOne](https://www.capterra.com/p/98735/athenaOne/) 3.79 (910) [Klara](https://www.capterra.com/p/203066/Klara/) 4.61 (211) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features athenaOne 14/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Automated Scheduling - Calendar Management - Campaign Management - Care Plan Management - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Reports - Electronic Payments - Generative AI - HIPAA Compliant - Live Chat - Medication History - Messaging - Mobile Access - Monitoring - Multi-Channel Communication - Multi-Language - Multi-Location - Onboarding - Online Refills - Patient Education - Patient Engagement - Patient Intake - Patient Portal - Patient Questionnaires - Patient Records Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Reporting & Statistics - Scheduling - Self Service Portal - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/98735/athenaOne/#features) Klara Top features 22/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Automated Scheduling - Calendar Management - Campaign Management - Care Plan Management - Communication Management - Compliance Management - Confirmations/Reminders - Customizable Reports - Electronic Payments - Generative AI - HIPAA Compliant - Live Chat - Medication History - Messaging - Mobile Access - Monitoring - Multi-Channel Communication - Multi-Language - Multi-Location - Onboarding - Online Refills - Patient Education - Patient Engagement - Patient Intake - Patient Portal - Patient Questionnaires - Patient Records Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Reporting & Statistics - Scheduling - Self Service Portal - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/203066/Klara/#features) ### Recognition athenaOne is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Klara ### Deployment & support athenaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Klara Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details athenaOne - By athenahealth - Located in United States - Founded in 1997 Klara - By Modernizing Medicine - Located in United States - Founded in 2010 ## Popular Comparisons [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 3.8 Features 4.3 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/98735-195467/athenaOne-vs-Care-Patron) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/195467-203066/Care-Patron-vs-Klara) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Jane](https://www.capterra.com/p/178984/Jane-App/)[4.79 (507)](https://www.capterra.com/p/178984/Jane-App/reviews/) Contact vendor for pricing Price $54/month 3.8 Features 4.6 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-178984/athenaOne-vs-Jane-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 3.8 4.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/129169-203066/Tebra-vs-Klara) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Contact vendor for pricing Price $49/month 3.8 Features 4.3 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-130710/athenaOne-vs-SimplePractice) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Dialog Health](https://www.capterra.com/p/215666/Dialog-Health/)[4.95 (62)](https://www.capterra.com/p/215666/Dialog-Health/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/203066-215666/Klara-vs-Dialog-Health) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-203066/Weave-vs-Klara) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.8 3.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/98735-118789/athenaOne-vs-EHR-YOUR-WAY) [Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/) vs [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Contact vendor for pricing Price $300 3.8 Features 3.9 3.8 Ease of Use 3.9 [View full 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