ePS Pace vs CloudBlue PSA: Which is a better fit?

Heather H

Art Director

It's a far more robust toolset than something like Quickbooks. It seems like a great option for smaller businesses that might be outgrowing simple options.

I think sometimes things are hidden in odd spots in the software. And sometimes there are errors that you are unable to figure out alone.

We are in the process of a complete overhaul on the system. The help that we get from the EFI staff and the EFI communities has been wonderful.

This is where they get you along with their outrageous "maintenance" fees. 5 years into this and i am still in awe of how terrible this system is.

As an SAAS, it gives you the confidence that it has gone through the strictest quality tests and that it will not conk out on you.

When working in Pace Station, the inability to link tables / objects for reporting has been very frustrating.

I enjoy the ease of use and ability to effortlessly contact support.

Oversold and under delivered. Management team stubborn and unreasonable.

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.

Sophie S

Project Manager

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

On past systems I've used, it was difficult to see what happened with our customers after an initial sale.

It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.

We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.