Soffront CRM vs CloudBlue PSA: Which is a better fit?

Very impressed with the customer service. Very responsive and they work to resolve any issues.

Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life.

Our team has successfully used Soffront for years. They have great features and excellent cust svc.

Tracking duplicates by email only is an obstacle. In some cases, we do not have emails, even in this day and age.

I would recommend this to someone just as stated above. I would only recommend it if they have the funds to purchase it.

Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing.

The software is completely web-based - it is so easy to handle that I am thinking now to adopt more online software. A special plus for me is that Soffront offers a mobile supported version.

The system navigation is clunky and not user-friendly. The variety of options are limited.

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.

Sophie S

Project Manager

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

On past systems I've used, it was difficult to see what happened with our customers after an initial sale.

It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.

We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.