PetDesk vs ezyVet: Which is a better fit?

They even enjoy the loyalty program. Our client relations team raves about how much time they have saved with the new form of communicating with our clients and how easy the dashboard is to use.

We purchased the texting option and the only negative we have found so far is the refresh rate (not instant).

And the video appointment option has grown in capabilities the past year to a level that offers fantastic clarity and capability.

To not be able to place pictures and be able to preview the whole message as it will be seen when it is published makes it very difficult to produce a professional product.

We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver.

There is no way to select a dr when making an appointment.

The customization for clients is great. Having an app readily available to reach clients through their smart phone is AMAZING.

I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it.

I love that ezyVet is very customizable, easy to navigate, and integrates with tons of third party applications. I love that it's in the cloud and I don't have to deal with servers anymore.

They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training.

If you need help call then they are right there and will guide you. We love growing as a clinic with Ezyvet and highly recommend it.

For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing.

I would recommend this as a great option for others moving to the cloud and just recommend that you prepare for a fair amount of work as you would any software transition.

However, my biggest complaint is that I write out an estimate for a client, send it to them (or whatever) and then rely on it for when the service is to be performed.

Ease of use, ease of data back flow through 3rd party integration, easy of changing between Client/Patient/Financial/etc tabs, ease of reporting, ease of use of the records tab, & more.

To me this is double work and frustratingly inefficient.