Covetrus vRxPro vs ezyVet: Which is a better fit?

We love the simplicity of use with this software. Our prescription compliance has improved since starting with this prescription software.

Our only complaint has been with the customer service phone center having extremely long hold times. Multiple times clients have complained to us that they can't get through to the phone center.

I love that they send clients emails promoting products and offering discounts. It saves us time and clients love the promotions.

It may be more the business rather than the actual software-lack of communication with my clients and their inability or lack of desire to stand behind the products they dispense.

Customer service has also been very friendly and helpful when we have had an issue.

Our clients complain that the customer side of things is difficult to navigate/understand.

Overall it has been an asset to our company and the clients like it.

I HATE how the automatic emails come from my hospital instead of Covetrus.

I love that ezyVet is very customizable, easy to navigate, and integrates with tons of third party applications. I love that it's in the cloud and I don't have to deal with servers anymore.

They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training.

If you need help call then they are right there and will guide you. We love growing as a clinic with Ezyvet and highly recommend it.

For a company of almost 300 people who send thousands of reminders per day, it can cause a significant delay. The inability to trend blood values is also disappointing.

I would recommend this as a great option for others moving to the cloud and just recommend that you prepare for a fair amount of work as you would any software transition.

However, my biggest complaint is that I write out an estimate for a client, send it to them (or whatever) and then rely on it for when the service is to be performed.

Ease of use, ease of data back flow through 3rd party integration, easy of changing between Client/Patient/Financial/etc tabs, ease of reporting, ease of use of the records tab, & more.

To me this is double work and frustratingly inefficient.