Complaint Management Software
Find the best Complaint Management Software for your business. Compare product reviews and features to build your list.
Find the best Complaint Management Software for your business. Compare product reviews and features to build your list.
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Improve your efficiency and boost customer and employee satisfaction. i-Sight enables you to quickly and accurately respond to complaints submitted through any channel. i-Sight is an integrated web based complaints management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and monitor your performance. Learn more about i-Sight
Powerful complaint handling software that makes it easy for your organization to collaborate and share information. Learn more about i-Sight
Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk
Zendesk Support is the leading complaint management software built for better customer relationships. Learn more about Zendesk
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships. Learn more about Qualtrics CustomerXM
Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale. Learn more about Qualtrics CustomerXM
Solve your complaint management issues with fully customized software and experts who will walk you through each step. We provide full, ongoing support. Talk with an expert ready to help customize a software solution to manage complaints and improve customer and team-member relationships. Issuetrak has provided complaint management solutions to thousands of companies for over 15 years.
Your unique challenges are important. Speak with the people who can make a difference! Learn more about Issuetrak
Your favorite complaint management software comes with full support. Contact an expert at Issuetrak and configure a solution today. Learn more about Issuetrak
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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers. Learn more about JIRA Service Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints while identifying areas for business and process improvement. Design your ideal complaint management process, drive quality and efficiency with customizable templates and escalation paths, and identify trends and root causes with Responds interactive dashboards and reporting tools. Learn more about Aptean Respond
Respond is an enterprise complaint management platform that helps manage complex customer feedback & elevate the customer experience. Learn more about Aptean Respond
HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox Help Desk
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox Help Desk
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
Wix Answers is a modern customer support platform that consolidates all communication channels, both offline and online, into one workspace. Equipped with a real-time automation engine, operational management tools, and knowledge centricity, Answers allows support leaders to efficiently run and scale a support organization. Answers technology removes the need for complex maintenance and R&D, enabling you to move fast as you elevate the customer experience. Learn more about Wix Answers
Answers is an innovative customer support platform with all channels in one view and automation that addresses any aspect of support. Learn more about Wix Answers
Zoho desk helps you receive, respond to, and resolve customer complaints with the help of multichannel capabilities, advanced reporting functionalities, and cross-functional collaboration. It helps you tackle multiple problems with simple solutions, and leaves you with more time for tasks that matter. Our free plan gives you 3 users free to head start your customers compliant management operations. Learn more about Zoho Desk
Handling customer complaints is easy when you have the right tools. Try Zoho Desk¿the industry's favourite complaint management system. Learn more about Zoho Desk
Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a web-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management. Learn more about QT9 QMS
Complaint management software made easy. Manage complaints with a flexible web-based solution. Learn more about QT9 QMS
Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people. Learn more about HR Acuity
The employee relations & investigation solution that companies trust to help them track, investigate and analyze issues the right way. Learn more about HR Acuity
Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice
IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity Learn more about IssuTrax
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability. Learn more about IssuTrax
The Intelex Customer Complaints Management software application provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions. In addition, this simple and effective solution enables the reporting of any standard nonconformance that may stem from a given complaint. Learn more about Complaint Management Software
Intelex provides users with a central location to effectively track and manage customer complaints and corresponding follow-up actions. Learn more about Complaint Management Software
Make customers happy again with Front¿and prevent complaints from ever happening in the first place. Manage every channel in a single platform to track complaints, respond quickly, and get insights to improve customer experience.
Front is the first email management software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like support@ and sales@. Try Front for free. Learn more about Front
Front will manage every channel in a single platform to track complaints, respond quickly & get insights to improve customer experience Learn more about Front
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
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Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
Bitrix24 is #1 free client management (CRM) and complaint management solution, used by 8 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service ¿ email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24
Bitrix24 is #1 free client management (CRM) and complaint management solution used by 8 million businesses worldwide. Learn more about Bitrix24
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
ComplianceQuest is an end-to-end Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Force.com platform.
Our EQMS suite offers:
Audit | CAPA | Change | Complaints | Document | Equipment | Incidents | Inspection | Nonconformance/Deviations | Risk | Supplier | Training
Our EHS Suite Offers:
Health and Safety | Environmental | Sustainability | Contractor | Permit to Work/JSA
Work.com apps: Supplier Readiness | Workplace Safety Learn more about ComplianceQuest
ComplianceQuest offers a 100% cloud based Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on Salesforce Learn more about ComplianceQuest
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. And we give you all the context and root-cause diagnostics you need to fix issues quickly. That means less stress for you and a better experience for your users. Airbrake supports all major platforms & languages, integrates with your existing workflow tools, and is trusted by thousands of the world's best engineering teams, including Netflix, Salesforce, Oracle, eBay, Twitch, & Soundcloud Learn more about Airbrake
Airbrake provides frictionless error monitoring and performance insight for your entire app stack. Learn more about Airbrake
Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with complaint management software. With the MasterControl Postmarket Excellence¿ suite of solutions, companies have the best tools to track and resolve customer complaints effectively and ensure regulatory compliance. By storing data in a centralized, cloud-based location companies can analyze the complaints they receive to detect issues that indicate larger problems. Learn more about MasterControl Quality Excellence
Quality Management Software; includes electronic document control, training control, corrective action, audit, supplier mgmt, and more. Learn more about MasterControl Quality Excellence
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base.
Available in SaaS & On-Premise.
Highly customizable, scalable, and flexible. Free 14-day trial. Learn more about UseResponse
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. Learn more about UseResponse
LiveAgent is a fully-featured omnichannel complaint management software. Utilize our hybrid ticket stream through which you can follow your customers through different channels but always stay in the same hybrid ticket. Take advantage of our universal inbox which combines all of your customer communication channels into a single, unified inbox. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
What is Complaint Management Software?
Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.
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Tips & Trends
We know business software inside and out. Check out our blog to see what's happening in the world of software.
Jun 04 2015
5 Ways To Better Use Customer Feedback for Product Improvements
Empathizing with struggling customers and using their feedback to make your products better can get you a better table, zipper, and company. Here are some tips for gathering user feedback and incorporating it into your product improvement process.