Complaint Management Software

Find the best Complaint Management Software for your business. Compare product reviews and features to build your list.

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Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Do you have trouble managing complaints? Do customer concerns get lost in the shuffle of email & spreadsheets? We've helped restaurants, schools, municipalities, hospitals, financial institutions, & others automate complaint submission & assignment with web forms & email. Use task manager for BETTER & FASTER complaint tracking, updating, & resolution. See dashboard views of open complaints. Use custom reports for visibility into complaint trends. Keep customers happy & stay in compliance. Learn more about Issuetrak

Get BETTER complaint management with Issuetrak. Automate submission & assignment. Track, update, & resolve complaints quickly. Learn more about Issuetrak

Complaints Captured. Complaints Resolved. Customer satisfaction and retention require exceptional service. Ensure that you can quickly acknowledge and resolve a complaint with Katabat Complaints. Handling a negative situation with skill and efficiency can be a defining brand experience. Standardize and automate your complaint management process with a defined workflow that accelerates resolutions and ensures high quality experiences. Learn more about Katabat

Katabat enables digital transformation with complete visibility across the consumer lifecycle. Learn more about Katabat

Salesforce

by Salesforce Service Cloud

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce

Everest

by Lynk Software

Everest is used by leading companies around the world to manage customer complaints and supplier corrective actions. Everest is customizable and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generated instantly and e-mailed directly from the system. Learn more about Everest

Manage customer complaints and supplier issues through a proactive and responsive customer service and quality initiative. Learn more about Everest

Error tracking and monitoring for 70,000+ web and mobile application developers at companies like Mixpanel, Heroku, Twilio, ESPN, Adobe and more. Support for 20+ languages. With a few lines of code you will quickly see, errors, stack traces, trends and affected users. Reduce the noise. Errors get queued, de-duped, grouped. Alerts, daily summaries or chat & issue tracker integrations. Drill down to the root cause with local variables in stack traces and source map support etc. Learn more about Rollbar

Secure, Compliant monitoring. Rollbar detects, alerts and diagnoses your app crashes. Compliant conscious companies deserve SaaS too Learn more about Rollbar

You can't prevent every employee relations issue. But you can control how your organization responds. Achieve consistency in the way you track, investigate, and analyze with HR Acuity - the employee relations case management solution. Our software equips you with built-in expertise to make best practice your process. Because in today's world, doing things the right way is your only option. Learn more about HR Acuity On-Demand

The employee relations case management solution that companies trust to help them track, investigate, and analyze issues the right way. Learn more about HR Acuity On-Demand

Improve your efficiency and boost customer satisfaction. i-Sight enables you to quickly and accurately respond to customer service requests submitted through any channel. i-Sight is integrated web based case management software for managing customer service inquiries and complaints. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and assignment, and monitor your performance. Learn more about i-Sight

Complaint handling software that makes it easy for your organization to collaborate and share information. Learn more about i-Sight

Affordable cloud-based Complaints Management system with workflows that automate processes, integrated Corrective and Preventive Action (CAPA) capabilities, automatic email task notifications and advanced analytics and reporting, so you can identify and address issues proactively. Can integrate with other isoTracker modules to provide a comprehensive QMS system. Learn more about isoTracker Complaints Management

Cost-effective, cloud-based Complaints Management system with full CAPA integration. Learn more about isoTracker Complaints Management

Qualtrics Customer Experience (CX) is the the ultimate complaint management platform to follow-up on feedback at scale. With a closed-loop tool, you can follow up and fix a problem for one client, and in the process understand why the customer issue arose, helping you address that issue before it becomes a reoccurring problem. Understand the root cause and mitigate churn in a timely manner. Request a customized demo to see how Qualtrics can improve your customer feedback system. Learn more about Qualtrics Customer Experience

Qualtrics (CX) is the the ultimate complaint management platform to understand the root cause and follow-up on feedback at scale. Learn more about Qualtrics Customer Experience

TeamSupport helps you better manage customer complaints. We're not like the other guys, TeamSupport is designed for software & technology companies - we understand B2B customer support and help simplify communication & organize complaints by product, issue, or even department while still maintaining visibility of the customer company. Fully customizable & scalable with product & customer databases, integration with developer and CRM tools, multi-channel support, and advanced reporting. Learn more about TeamSupport

Easy to implement web-based Complaint Management & Help Desk software designed for B2B software and technology companies. Learn more about TeamSupport

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. Learn more about UsefulFeedback - Complaints Management Software

User friendly, scalable, enterprise-ready, on-demand complaint management system. Complaints, compliance and risk management. Learn more about UsefulFeedback - Complaints Management Software

Freshservice is an IT Complaint Management helpdesk, with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

IT Complaints piling up? Start resolving your service desk complaints 2x faster! Try Freshservice - it's ITIL-ready! Learn more about Freshservice

With Freshdesk, you can get a grip on customer complaints coming in through phone, email, chat, Twitter and Facebook or even your mobile app! You can convert complaints into tickets, organize and assign them between teams, respond in bulk for frequent complaints and get insights into issues affecting their service. Freshdesk is intuitive, priced affordably, and free for three agents so you can get started right away and make your customers happy! Learn more about Freshdesk

A web-based helpdesk and customer support software that to track and manage customer complaints from any channel Learn more about Freshdesk

No one likes to get complaints, but when you do, it's critical that you address them swiftly, accurately and with an intense focus on customer service. OTRS helps teams deal with complaints by recording and tracking all of the information related to customers and issues in one place, as well as automating processes to ensure quick complaint resolution. Turn grumpy customers into raving fans. Request a demo of OTRS today. Learn more about OTRS

OTRS is a fully-managed service management suite that helps companies track, manage and mitigate complaints quickly and efficiently. Learn more about OTRS

A powerful idea mangement solution. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily. Learn more about UseResponse

A powerful help desk ticketing system. Pricing starts at $15/month. Learn more about UseResponse

Instabug provides in-app feedback and bug reporting to mobile apps looking for complaint management. After integrating the SDK, it allows you to have a seamless two-way communication with users. You can collect feedback, whether it is complaints, or feature requests, and send surveys to find out their opinion about improvements. The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool. Learn more about Instabug

A solution focusing on customer feedback, user engagement, and more. Integrate now to get crash and bug reporting as well! Learn more about Instabug

FCS Recovery

by FCS Computer Systems

FCS Recovery is multi-language web-based glitch management system for guest and non-guest complaints and incidents, designed to replace the traditional log book for the hospitality industry. It tracks and records the status of complaints, accidents, injuries and emergency incidents at your hotel for in-house guests, non-in-house guests and even hotel employees if chosen to, along with resolution action items that are automatically assigned to the relevant personnel. Learn more about FCS Recovery

Track and document guest complaints and incident recovery processes including escalation, compensation and follow up. Learn more about FCS Recovery

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

HappyFox

by HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

Marker.io

by Marker.io

Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more Learn more about Marker.io

Report visual bugs & issues directly into Jira, Trello, GitHub, Gitlab, Asana and more Learn more about Marker.io

Complaint Management software for efficient complaint handling with a workflow and routing engine. FREE life time plan available. Learn more about NABD

Complaint Management software for efficient complaint handling with a workflow and routing engine. FREE life time plan available. Learn more about NABD

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business. Learn more about Wix Answers

Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business. Learn more about Wix Answers

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. Learn more about ActionTracker

Manage your Customer Experience with our Fully integrated ActionTracker. Learn more about ActionTracker

SutiDesk

by SutiSoft

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

CastIMS

by Peacock Consulting

Customer complaint resolution and compliance system design specifically for collection industry. Learn more about CastIMS

Customer complaint resolution and compliance system design specifically for collection industry. Learn more about CastIMS

Workpro Complaints Management System

by Computer Application Services

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. Learn more about Workpro Complaints Management System

Workpro is a comprehensive system for recording, managing and reporting on all casework, including complaints, enquiries and issues. Learn more about Workpro Complaints Management System

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. Learn more about Complaints Management System

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction. Learn more about Complaints Management System

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience. Learn more about Aptean Respond CM

Respond captures and acts upon customer feedback across single or multiple touch points to create personalized customer experience. Learn more about Aptean Respond CM

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases. Learn more about Biggrey Relations

Customer Case Management System for customers in-store and online. Features include history and tracking on all cases. Learn more about Biggrey Relations

Cirrus

by Places for People Group

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. Learn more about Cirrus

Complaint management system for the housing industry that works flawlessly on smartphones and tablets as well as computers. Learn more about Cirrus

Complaints Pro

by Coretec Solutions

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions. Learn more about Complaints Pro

Complaints Pro enables you to take control of Customer Complaints, Corrective Actions and other quality functions. Learn more about Complaints Pro

ConSol*CM

by ConSol Consulting & Solutions Software

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. Learn more about ConSol*CM

Allows you to provide impeccable customer service, which is one of the pillars of successful and profitable customer relationships. Learn more about ConSol*CM

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data. Learn more about Customer Complaint Management

SaaS workflow automation tool with regulatory and internal integration, document mgmt., ad hoc reporting. Ingests any form of data. Learn more about Customer Complaint Management

eTracker

by eTracker

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. Learn more about eTracker

Software to automate and track the full lifecycle of a customer complaint from registration to response, with space for attachments. Learn more about eTracker

Provides a secure web-based system for complaint submission, investigations, document upload and case management. Learn more about LinkLinePlus

Provides a secure web-based system for complaint submission, investigations, document upload and case management. Learn more about LinkLinePlus

mycustomerfeedback.com

by mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. Learn more about mycustomerfeedback.com

A unique online service that lets you capture and use customer feedback to improve business. Learn more about mycustomerfeedback.com

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management. Learn more about QADEX Vision

Scalable, flexible & configurable modules for vendor & product management, customer complaint management & product launch management. Learn more about QADEX Vision

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Jun 04, 2015

5 Ways To Better Use Customer Feedback for Product Improvements

Empathizing with struggling customers and using their feedback to make your products better can get you a better table, zipper, and company. Here are some tips for gathering user feedback and incorporating it into your product improvement process.