--- title: "Best Complaint Management Software 2026 | Capterra" description: "Find the top Complaint Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/complaint-management-software/" page_type: "category" language: "en" --- # Best Complaint Management Software ## Zendesk Suite Rating: 4.4 out of 5 (4,089 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk Support is the leading complaint management software built for better customer relationships. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Knowledge Base Management: 4.6 rating - Real-Time Notifications: 4.5 rating - Live Chat: 4.4 rating #### Lowest rated features - Email Management: 4.2 rating - Customizable Branding: 4.0 rating - Activity Tracking: 4.0 rating - Chat/Messaging: 4.6 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,089 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Everest Rating: 5.0 out of 5 (1 reviews) Profile: [Everest](https://www.capterra.com/p/127551/Everest/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $150.00 Free trial: No Free demo: Yes ### Features tab #### Most popular features - Support Ticket Management: Available - Corrective and Preventive Actions (CAPA): Available - Live Chat: Not available - Reporting/Analytics: Not available - Knowledge Base Management: Not available - Email Management: Not available - Issue Tracking: Available - Alerts/Escalation: Available - Prioritization: Not available - Self Service Portal: Not available - Interaction Tracking: Not available - Collaboration Tools: Not available ### Gallery tab Ease of use: 5.0 out of 5 (1 reviews) ### Integrations tab Everest connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/127551/Everest/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating --- ## Issuetrak Rating: 4.6 out of 5 (205 reviews) Profile: [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $876.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Issue Tracking: 5.0 rating - Issue Management: 5.0 rating - Real-Time Reporting: 4.7 rating - Reporting & Statistics: 5.0 rating #### Lowest rated features - Monitoring: 4.0 rating - Prioritization: 4.0 rating - Workflow Management: 4.0 rating - Reporting/Analytics: 4.5 rating #### Feature-related review snippet Reviewer: Lonni C. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: February 8, 2023 > "Easy to use and user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (205 reviews) #### Related review snippet Reviewer: John D. Reviewer details: Environmental Services, 51-200 employees Published: July 13, 2025 > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service." ### Integrations tab Issuetrak connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/16499/Issuetrak/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Microsoft Power BI: 4.6 rating - Okta: 4.7 rating - SendGrid: 4.2 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Freshdesk Rating: 4.5 out of 5 (3,468 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Knowledge Base Management: 4.4 rating - Real-Time Notifications: 4.6 rating - Email Management: 4.6 rating #### Lowest rated features - Alerts/Escalation: 3.5 rating - Access Controls/Permissions: 4.1 rating - Interaction Tracking: 4.0 rating - Self Service Portal: 4.2 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,468 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## HappyFox Help Desk Rating: 4.6 out of 5 (93 reviews) Profile: [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.5 rating - Access Controls/Permissions: 4.0 rating - Assignment Management: 5.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Self Service Portal: 3.0 rating - Customizable Branding: 4.0 rating - Support Ticket Management: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Chris M. Reviewer details: Real Estate, 201-500 employees Published: April 13, 2021 > "I like a streamlined, easy to use clean interface." ### Gallery tab Ease of use: 4.4 out of 5 (93 reviews) #### Related review snippet Reviewer: Allison L. Reviewer details: Insurance, 51-200 employees Published: January 13, 2026 > "I loved the quick and effective assistance that I received when I was having issues with the website." ### Integrations tab HappyFox Help Desk connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/83211/HappyFox/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Keap: 4.1 rating - Okta: 4.7 rating - Insightly: 4.0 rating - Nicereply: 4.7 rating - Mixpanel: 4.5 rating --- ## Avochato Rating: 4.7 out of 5 (135 reviews) Profile: [Avochato](https://www.capterra.com/p/161117/Avochato/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Corrective and Preventive Actions (CAPA): Not available - Live Chat: Available - Reporting/Analytics: Available - Knowledge Base Management: Available - Email Management: Not available - Issue Tracking: Available - Alerts/Escalation: Available - Prioritization: Available - Self Service Portal: Available - Interaction Tracking: Available - Collaboration Tools: Available ### Gallery tab Ease of use: 4.7 out of 5 (135 reviews) #### Related review snippet Reviewer: Lenah M. Reviewer details: Information Technology and Services, 1-10 employees Published: July 14, 2025 > "The messages feel personal, and I can keep track of every conversation in one place without getting confused." ### Integrations tab Avochato connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/161117/Avochato/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Google Chrome: 4.8 rating - Okta: 4.7 rating --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.0 rating - Email Management: 5.0 rating - Service Level Agreement (SLA) Management: 5.0 rating - SSL Security: 5.0 rating #### Lowest rated features - Support Ticket Management: 5.0 rating - Support Ticket Tracking: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## Freshservice Rating: 4.6 out of 5 (789 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Email Management: 4.0 rating - Assignment Management: 5.0 rating - Live Chat: 5.0 rating #### Lowest rated features - Access Controls/Permissions: 3.0 rating - Reporting & Statistics: 3.0 rating - Self Service Portal: 3.0 rating - Knowledge Base Management: 4.0 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (789 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## HelpDesk Rating: 4.6 out of 5 (182 reviews) Profile: [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Tracking: 4.9 rating - Support Ticket Management: 4.8 rating - Chat/Messaging: 4.9 rating - Live Chat: 4.9 rating #### Lowest rated features - AI Copilot: 3.0 rating - Reporting/Analytics: 3.8 rating - Feedback Management: 4.3 rating - Collaboration Tools: 4.0 rating #### Feature-related review snippet Reviewer: David L. Reviewer details: Aviation & Aerospace, 11-50 employees Published: March 16, 2026 > "What I like best about HelpDesk is the browser interface." ### Gallery tab Ease of use: 4.7 out of 5 (182 reviews) #### Related review snippet Reviewer: Emmanuel M. Reviewer details: Religious Institutions, 201-500 employees Published: September 22, 2025 > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks." ### Integrations tab HelpDesk connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/185973/HelpDesk/#integrations) #### Most popular integrations - Slack: 4.5 rating - Jira: 4.8 rating - WordPress: 3.5 rating - Shopify: 4.5 rating - GitHub: 4.8 rating - HubSpot CRM: 4.7 rating #### Integrations-related review snippet Reviewer: Sam L. Reviewer details: Computer & Network Security, 1-10 employees Published: August 26, 2024 > "It's easy to use and not too hard to integrate with websites." --- ## QualityQuest Rating: 4.6 out of 5 (112 reviews) Profile: [QualityQuest](https://www.capterra.com/p/136111/ComplianceQuest/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Corrective and Preventive Actions (CAPA): 4.4 rating - Issue Tracking: 4.6 rating - Access Controls/Permissions: 3.9 rating - Real-Time Reporting: 4.8 rating #### Lowest rated features - Reporting/Analytics: 4.0 rating - Audit Trail: 4.2 rating - Prioritization: 4.3 rating - Routing: 4.3 rating #### Feature-related review snippet Reviewer: Saouma G. Reviewer details: Information Technology and Services, 11-50 employees Published: December 5, 2025 > "Finally I like the user-friendly documentation and intuitive interface." ### Gallery tab Ease of use: 4.5 out of 5 (112 reviews) #### Related review snippet Reviewer: Revanth T. Reviewer details: Hospital & Health Care, 5,001-10,000 employees Published: April 8, 2026 > "What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system." ### Integrations tab QualityQuest connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/136111/ComplianceQuest/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - NetSuite: 4.2 rating - Salesforce Service Cloud: 3.5 rating - Salesforce Platform: 5.0 rating - SAP Customer Experience: 4.3 rating - 1CRM: 4.3 rating - Professional Services Cloud: 4.0 rating - Oracle CRM On Demand: 4.4 rating - Rootstock Manufacturing ERP: 4.0 rating --- ## Zoho Desk Rating: 4.5 out of 5 (2,214 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Real-Time Notifications: 4.8 rating - Knowledge Base Management: 4.8 rating - SSL Security: 4.9 rating #### Lowest rated features - Access Controls/Permissions: 4.1 rating - Chat/Messaging: 4.0 rating - Live Chat: 4.0 rating - Reporting/Analytics: 4.0 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,214 reviews) #### Related review snippet Reviewer: Francois B. Reviewer details: Hospitality, 51-200 employees Published: August 27, 2025 > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Support Ticket Management: 4.8 rating - Reporting/Analytics: 5.0 rating - Real-Time Notifications: 4.8 rating #### Lowest rated features - Audit Trail: 1.0 rating - API: 3.0 rating - Multi-Channel Management: 2.0 rating - Service Level Agreement (SLA) Management: 4.4 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Bitrix24 Rating: 4.2 out of 5 (1,000 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is #1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Updates: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (1,000 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Real-Time Notifications: 4.5 rating - Access Controls/Permissions: 4.5 rating - SSL Security: 4.5 rating #### Lowest rated features - Activity Dashboard: 3.0 rating - Reporting/Analytics: 3.0 rating - Issue Tracking: 4.0 rating - Alerts/Escalation: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## Salesforce Service Cloud Rating: 4.5 out of 5 (826 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Base Management: 4.4 rating - Support Ticket Management: 4.3 rating - Issue Tracking: 5.0 rating - Live Chat: 5.0 rating #### Lowest rated features - Email Management: 3.0 rating - Forms Management: 4.0 rating - Prioritization: 4.0 rating - Surveys & Feedback: 4.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (826 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## JIRA Service Management Rating: 4.5 out of 5 (771 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.9 rating - Access Controls/Permissions: 4.6 rating - Issue Management: 5.0 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Surveys & Feedback: 1.0 rating - Activity Tracking: 3.0 rating - Social Media Integration: 3.0 rating - Audit Trail: 4.3 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.3 out of 5 (771 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Apptivo Rating: 4.4 out of 5 (708 reviews) Profile: [Apptivo](https://www.capterra.com/p/228915/Apptivo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Responsive customer assistance - Extensive customization capabilities Cons: - Frequent glitches and slowdowns - Challenging email integration #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 4.0 rating - Reporting/Analytics: 4.0 rating #### Feature-related review snippet Reviewer: Veronica S. Reviewer details: Education Management, 11-50 employees Published: February 16, 2022 > "Apptivo allows for a broad range of customization possibilities, making it an excellent out-of-the box option for companies transitioning to a first CRM system. While other competitors may have sleeker design, the consistency of page layouts and button placement was a huge plus for our inter-generational team and made it easier to manage the transition to an online software after years of working with excel and google docs." ### Gallery tab Ease of use: 4.2 out of 5 (708 reviews) #### Related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." ### Integrations tab Apptivo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/228915/Apptivo/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Slack: 4.7 rating - Google Workspace: 4.7 rating - WordPress: 4.8 rating - Microsoft 365: 4.8 rating - OneDrive: 4.5 rating #### Integrations-related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." --- ## Tidio Rating: 4.7 out of 5 (590 reviews) Profile: [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 5.0 rating - Chat/Messaging: 5.0 rating - Reporting/Analytics: 4.6 rating - Third-Party Integrations: 5.0 rating #### Lowest rated features - Alerts/Escalation: 4.0 rating - Email Management: 4.5 rating - Support Ticket Management: 4.5 rating - Knowledge Base Management: 5.0 rating #### Feature-related review snippet Reviewer: Guillermo G. Reviewer details: Renewables & Environment, 11-50 employees Published: May 27, 2025 > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed)." ### Gallery tab Ease of use: 4.7 out of 5 (590 reviews) #### Related review snippet Reviewer: Monika D. Reviewer details: Information Technology and Services, 201-500 employees Published: December 17, 2025 > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support." ### Integrations tab Tidio connects with 45+ software tools. [See all integrations](https://www.capterra.com/p/144040/Tidio-Chat/#integrations) #### Most popular integrations - Wix: 4.9 rating - Google Analytics 360: 4.9 rating - Shopify: 5.0 rating - Adobe Commerce: 4.3 rating - Agile CRM: 4.1 rating - Campaign Monitor by Marigold: 4.5 rating #### Integrations-related review snippet Reviewer: Claudio F. Reviewer details: Accounting, 1-10 employees Published: July 11, 2025 > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Corrective and Preventive Actions (CAPA): Not available - Live Chat: Available - Reporting/Analytics: Available - Knowledge Base Management: Available - Email Management: Available - Issue Tracking: Not available - Alerts/Escalation: Available - Prioritization: Not available - Self Service Portal: Available - Interaction Tracking: Available - Collaboration Tools: Not available #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## MasterControl Quality Excellence Rating: 4.5 out of 5 (539 reviews) Profile: [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated quality management platform - Comprehensive regulatory compliance support Cons: - Frequent bugs and technical problems - Cumbersome and inflexible reporting tools #### Starting price Starting price: $25000.00 Pricing details: Other, Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.4 rating - Corrective and Preventive Actions (CAPA): 4.1 rating - Audit Trail: 3.8 rating - Workflow Management: 3.8 rating #### Lowest rated features - Issue Tracking: 3.6 rating - Reporting & Statistics: 3.5 rating - Routing: 2.0 rating - Real-Time Updates: 3.7 rating #### Feature-related review snippet Reviewer: Nikolas H. Reviewer details: Medical Devices, 11-50 employees Published: April 16, 2026 > "MasterControl Quality Excellence is an excellent eQMS that provides a very easy-to-use UI/UX that effectively manages and maintains documents." ### Gallery tab Ease of use: 4.1 out of 5 (539 reviews) #### Related review snippet Reviewer: Simone B. Reviewer details: Pharmaceuticals, 1,001-5,000 employees Published: May 22, 2026 > "One of its main strengths is the ability to centralize quality processes including CAPA, deviations, change controls, training management, document control and audit management within a single integrated environment." ### Integrations tab MasterControl Quality Excellence connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/148577/MasterControl/#integrations) #### Most popular integrations - Microsoft PowerPoint: 4.3 rating - Microsoft Excel: 4.4 rating - Microsoft Word: 4.0 rating #### Integrations-related review snippet Reviewer: Ethan R. Reviewer details: Pharmaceuticals, 10,001+ employees Published: May 16, 2025 > "The Quality Excellence put on by mastercontrol is very informative and has excellent integration and links across all platforms offered both currently and in the future." --- ## Smartsupp Rating: 4.6 out of 5 (343 reviews) Profile: [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customizable Branding: 4.3 rating - Live Chat: 4.0 rating - Third-Party Integrations: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: March 13, 2023 > "The interface is simple and clean and the learning curve is incredibly friendly." ### Gallery tab Ease of use: 4.8 out of 5 (343 reviews) #### Related review snippet Reviewer: Anca D. Reviewer details: Apparel & Fashion, 1-10 employees Published: June 8, 2023 > "I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site" ### Integrations tab Smartsupp connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/136251/Smartsupp-live-chat/#integrations) #### Most popular integrations - WordPress: 5.0 rating - Squarespace: 4.6 rating - Weebly: 4.3 rating - Joomla: 4.7 rating - Drupal: 4.2 rating - Instapage: 4.5 rating #### Integrations-related review snippet Reviewer: Ondrej Š. Reviewer details: Medical Devices, 1-10 employees Published: March 18, 2021 > "I am using it for 3 years on different web sites and I am very satisfied with the features." --- ## Vtiger CRM Rating: 4.3 out of 5 (338 reviews) Profile: [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Unified sales process management - Responsive and helpful support team Cons: - Slow system response times #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Corrective and Preventive Actions (CAPA): Not available - Live Chat: Available - Reporting/Analytics: Available - Knowledge Base Management: Available - Email Management: Available - Issue Tracking: Not available - Alerts/Escalation: Available - Prioritization: Not available - Self Service Portal: Available - Interaction Tracking: Available - Collaboration Tools: Available #### Feature-related review snippet Reviewer: Andrew E. Reviewer details: Computer Software, 11-50 employees Published: August 22, 2022 > "The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them." ### Gallery tab Ease of use: 4.2 out of 5 (338 reviews) #### Related review snippet Reviewer: Kian W. Reviewer details: Information Technology and Services, 1-10 employees Published: June 10, 2026 > "Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place." ### Integrations tab Vtiger CRM connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/112491/vtiger-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Microsoft 365: 5.0 rating - QuickBooks Online: 4.3 rating - Google Calendar: 4.8 rating #### Integrations-related review snippet Reviewer: Jim C. Reviewer details: Civic & Social Organization, 1-10 employees Published: March 24, 2022 > "Well integrated with the other apps I use." --- ## Front Rating: 4.5 out of 5 (288 reviews) Profile: [Front](https://www.capterra.com/p/132901/Front/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient email organization tools Cons: - High and inflexible pricing structure #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Corrective and Preventive Actions (CAPA): Available - Live Chat: Available - Reporting/Analytics: Available - Knowledge Base Management: Available - Email Management: Available - Issue Tracking: Available - Alerts/Escalation: Available - Prioritization: Available - Self Service Portal: Available - Interaction Tracking: Available - Collaboration Tools: Available #### Feature-related review snippet Reviewer: Clayton M. Reviewer details: Package/Freight Delivery, 51-200 employees Published: June 5, 2024 > "I found it to be very user friendly and intuitive." ### Gallery tab Ease of use: 4.5 out of 5 (288 reviews) #### Related review snippet Reviewer: Nancy W. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: June 13, 2025 > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time." ### Integrations tab Front connects with 86+ software tools. [See all integrations](https://www.capterra.com/p/132901/Front/#integrations) #### Most popular integrations - Jira: 4.3 rating - Zoom Workplace: 4.6 rating - Asana: 4.5 rating - Gmail: 4.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Céline J. Reviewer details: Consumer Services, 51-200 employees Published: June 24, 2026 > "It also has very seamless integration capabilities with other software." --- ## XM for Customer Experience Rating: 4.6 out of 5 (255 reviews) Profile: [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 5.0 rating - Activity Tracking: 5.0 rating - Collaboration Tools: 5.0 rating - Feedback Management: 5.0 rating #### Lowest rated features - Issue Tracking: 5.0 rating - Reporting/Analytics: 5.0 rating - Support Ticket Tracking: 5.0 rating - Survey/Poll Management: 5.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (255 reviews) #### Related review snippet Reviewer: Mike A. Reviewer details: Telecommunications, 201-500 employees Published: October 3, 2025 > "Very helpful for gathering opinions and reviews of internal processes and company updates." ### Integrations tab XM for Customer Experience connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/152924/Customer-Frontlines/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - ServiceNow: 4.5 rating - Grade.us: 4.8 rating - Adobe Analytics: 4.5 rating --- ## SAP Customer Experience Rating: 4.3 out of 5 (245 reviews) Profile: [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive client management platform - Robust customer service features Cons: - Complex and unintuitive interface #### Starting price Starting price: $58.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Customer Complaint Tracking: 5.0 rating - Reporting/Analytics: 4.0 rating - Routing: 4.0 rating #### Lowest rated features - Knowledge Base Management: 2.0 rating - Email Management: 5.0 rating ### Gallery tab Ease of use: 3.8 out of 5 (245 reviews) #### Related review snippet Reviewer: Jon F. Reviewer details: Computer Software, 10,001+ employees Published: September 24, 2024 > "Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients." --- Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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