# Page 2 | Best Complaint Management Software 2026 | Capterra > Page 2 - Find the top Complaint Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/complaint-management-software --- # Best Complaint Management Software - Page 2 [## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) [4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one intelligent plat [Learn more about LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 84% recommend this product [## Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) [4.5 (178)](https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews/) Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance [Learn more about Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Missive](https://www.capterra.com/p/152884/Missive/) [4.9 (174)](https://www.capterra.com/p/152884/Missive/reviews/) Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. [Learn more about Missive](https://www.capterra.com/p/152884/Missive/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 94% recommend this product [## GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/) [4.7 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) Reputation tool to optimize review management process with rating system, auto social posting & negative feedback blocking capability. [Learn more about GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 81% recommend this product [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is a modern, AI customer service platform that helps teams manage all support channels from a single, intuitive interface. [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 83% recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Gladly helps brands turn complaints into loyalty with fast, personalized support and AI-assisted resolution across every channel. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 91% recommend this product [## Daruma](https://www.capterra.com/p/245923/Daruma/) [4.6 (137)](https://www.capterra.com/p/245923/Daruma/reviews/) Daruma computerizes and automates quality management and improvement processes in companies according to the quality standards. [Learn more about Daruma](https://www.capterra.com/p/245923/Daruma/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 82% recommend this product [## Gorgias](https://www.capterra.com/p/155357/Gorgias/) [4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo [Learn more about Gorgias](https://www.capterra.com/p/155357/Gorgias/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 86% recommend this product [## Supportbench](https://www.capterra.com/p/155934/Supportbench/) [4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. [Learn more about Supportbench](https://www.capterra.com/p/155934/Supportbench/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 96% recommend this product [## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Cority’s Complaint Management software streamlines complaints & improves satisfaction with data-driven insights. [Learn more about Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Modern loyalty with built-in Complaint Management—launch fast, capture issues, automate follow-up, and drive measurable recoveries. [Learn more about Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management 97% recommend this product [## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) [4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/) Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) [4.4 (87)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/) Dot Compliance is a cloud-based quality management tool that helps businesses manage compliance, documents, audits, and more. [Learn more about Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## A1 Tracker](https://www.capterra.com/p/166909/A1-Tracker/) [4.9 (79)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) Enterprise Risk Management (ERM) combines CRM, claims, incidents, contracts, litigation, insurance, assets w/Analytics and Workflow. [Learn more about A1 Tracker](https://www.capterra.com/p/166909/A1-Tracker/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) [4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/) FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues. [Learn more about servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Qualityze Suite](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/) [4.9 (67)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Qualityze delivers complaint management software to streamline investigations and ensure regulatory compliance. [Learn more about Qualityze Suite](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## CivicPlus SeeClickFix 311 CRM](https://www.capterra.com/p/202342/SeeClickFix/) [4.4 (46)](https://www.capterra.com/p/202342/SeeClickFix/reviews/) SeeClickFix 311 CRM streamlines resident-government communication, improving request management and engagement with reporting tools. [Learn more about CivicPlus SeeClickFix 311 CRM](https://www.capterra.com/p/202342/SeeClickFix/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## SALUS](https://www.capterra.com/p/178999/Salus-Pro/) [4.6 (41)](https://www.capterra.com/p/178999/Salus-Pro/#reviews) SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app. [Learn more about SALUS](https://www.capterra.com/p/178999/Salus-Pro/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Kapture CX](https://www.capterra.com/p/266354/Kapture/) [4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/) Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## NABD System](https://www.capterra.com/p/142595/NABD/) [4.6 (38)](https://www.capterra.com/p/142595/NABD/reviews/) A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price. [Learn more about NABD System](https://www.capterra.com/p/142595/NABD/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## UseResponse](https://www.capterra.com/p/170123/UseResponse/) [4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. [Learn more about UseResponse](https://www.capterra.com/p/170123/UseResponse/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## HR Acuity](https://www.capterra.com/p/111531/HR-Acuity-On-Demand/) [4.3 (31)](https://www.capterra.com/p/111531/HR-Acuity-On-Demand/reviews/) Streamline complaint management with HR Acuity: Centralized documentation, consistent processes and proactive insights.  [Learn more about HR Acuity](https://www.capterra.com/p/111531/HR-Acuity-On-Demand/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Focus Softnet](https://www.capterra.com/p/191388/Centra-Hub-CRM/) [3.9 (31)](https://www.capterra.com/p/191388/Centra-Hub-CRM/reviews/) CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses. [Learn more about Focus Softnet](https://www.capterra.com/p/191388/Centra-Hub-CRM/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## C-Desk](https://www.capterra.com/p/136972/C-Desk/) [4.7 (27)](https://www.capterra.com/p/136972/C-Desk/reviews/) Help desk solution with service request management, knowledge base, task management, surveys. [Learn more about C-Desk](https://www.capterra.com/p/136972/C-Desk/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## VobeSoft](https://www.capterra.com/p/182839/VobeCustom/) [4.9 (23)](https://www.capterra.com/p/182839/VobeCustom/reviews/) Handle complaints the way you want them with the dynamic fully configurable VobeSoft platform. Streamline your whole service workflow. [Learn more about VobeSoft](https://www.capterra.com/p/182839/VobeCustom/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) [4.8 (23)](https://www.capterra.com/p/187044/Mint-Service-Desk/reviews/) Extremely flexible service desk ready for complaint management with the possibility to integrate with external platforms. [Learn more about Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Emojot](https://www.capterra.com/p/10006565/Emojot/) [4.7 (21)](https://www.capterra.com/p/10006565/Emojot/reviews/) Upgrade complaints handling with seamless ticket management, intelligent prioritization, and automatic assignment and escalations. [Learn more about Emojot](https://www.capterra.com/p/10006565/Emojot/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## XEBO.ai](https://www.capterra.com/p/178584/Survey2Connect/) [4.5 (19)](https://www.capterra.com/p/178584/Survey2Connect/reviews/) XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. [Learn more about XEBO.ai](https://www.capterra.com/p/178584/Survey2Connect/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) [4.9 (18)](https://www.capterra.com/p/196664/ServoDesk/reviews/) Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery. [Learn more about ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## SimpleWorks](https://www.capterra.com/p/144850/SimpleCRM/) [4.5 (15)](https://www.capterra.com/p/144850/SimpleCRM/reviews/) Complaint management streamlines issue resolution with automation, SLA tracking, and multi-channel ticket routing. [Learn more about SimpleWorks](https://www.capterra.com/p/144850/SimpleCRM/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Simplify360](https://www.capterra.com/p/211771/Simplify360/) [4.4 (15)](https://www.capterra.com/p/211771/Simplify360/reviews/) Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. [Learn more about Simplify360](https://www.capterra.com/p/211771/Simplify360/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) [4.3 (15)](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/reviews/) Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more about Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Desk360](https://www.capterra.com/p/212006/Desk360/) [4.7 (14)](https://www.capterra.com/p/212006/Desk360/reviews/) A cloud-based omnichannel customer support platform with 360-degree customer view. [Learn more about Desk360](https://www.capterra.com/p/212006/Desk360/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Rely](https://www.capterra.com/p/265671/Rely/) [4.8 (13)](https://www.capterra.com/p/265671/Rely/reviews/) The smart, secure & simple way to manage workplace issues. [Learn more about Rely](https://www.capterra.com/p/265671/Rely/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/) [4.2 (13)](https://www.capterra.com/p/179156/Cention-Contact-Center/reviews/) Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. [Learn more about Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Bizzmine](https://www.capterra.com/p/200373/BizzMine/) [4.2 (13)](https://www.capterra.com/p/200373/BizzMine/reviews/) One platform software platform for orchestrated, intelligent Quality & EHS Management. [Learn more about Bizzmine](https://www.capterra.com/p/200373/BizzMine/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## BPI System](https://www.capterra.com/p/81640/BPI-System/) [4.6 (12)](https://www.capterra.com/p/81640/BPI-System/reviews/) Web-based and On-Premise CAPA Software will assist your organization in automating your Quality processes - CAPA, NCR, Audits, etc. [Learn more about BPI System](https://www.capterra.com/p/81640/BPI-System/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## easiware](https://www.capterra.com/p/164607/Easi-CRM/) [4.6 (12)](https://www.capterra.com/p/164607/Easi-CRM/reviews/) easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator. [Learn more about easiware](https://www.capterra.com/p/164607/Easi-CRM/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Intouch Insight CX Platform](https://www.capterra.com/p/160959/Intouch-Insight/) [4.3 (12)](https://www.capterra.com/p/160959/Intouch-Insight/reviews/) The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. [Learn more about Intouch Insight CX Platform](https://www.capterra.com/p/160959/Intouch-Insight/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Wowdesk](https://www.capterra.com/p/183320/Help-desk-solution/) [4.7 (11)](https://www.capterra.com/p/183320/Help-desk-solution/#reviews) ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations [Learn more about Wowdesk](https://www.capterra.com/p/183320/Help-desk-solution/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## Case IQ](https://www.capterra.com/p/73201/Case-IQ/) [4.6 (11)](https://www.capterra.com/p/73201/Case-IQ/#reviews) Create the new standard for customer service using Case IQ’s all-in-one intake and complaint management solution. [Learn more about Case IQ](https://www.capterra.com/p/73201/Case-IQ/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) [4.2 (11)](https://www.capterra.com/p/106668/SmartSolve/reviews/) Complete QMS, vigilance and post-market surveillance, supplier, compliance, and risk management solutions for life sciences. [Learn more about SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## LiveCaller](https://www.capterra.com/p/209451/LiveCaller/) [4.8 (10)](https://www.capterra.com/p/209451/LiveCaller/reviews/) LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. [Learn more about LiveCaller](https://www.capterra.com/p/209451/LiveCaller/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## eCasework](https://www.capterra.com/p/156323/eCasework/) [4.8 (9)](https://www.capterra.com/p/156323/eCasework/reviews/) Case management & CRM for representatives and their staff. Record casework, keep track of people's issues, and stick to deadlines. [Learn more about eCasework](https://www.capterra.com/p/156323/eCasework/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## EasyForm](https://www.capterra.com/p/155410/EasyForm/) [4.7 (9)](https://www.capterra.com/p/155410/EasyForm/reviews/) Field service management platform that helps businesses schedule tasks, automate time tracking, and collect on-site information. [Learn more about EasyForm](https://www.capterra.com/p/155410/EasyForm/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management [## WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) [5.0 (8)](https://www.capterra.com/p/236620/WorkHub-Assist/reviews/) WorkHub Tasks is an AI-driven task management solution for your entire organization.  [Learn more about WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) Complaint Management features reviewers most value Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Issue Tracking Knowledge Base Management Live Chat Prioritization Reporting/Analytics Support Ticket Management Page 2 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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