Salesforce Service Cloud vs Everest vs ConSol CM

Starting Price

$25.00/month/user

Not provided by vendor

$1,300.00/one-time/user

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Everest is a good match for Food, Financial, Healthcare and Manufacturing Companies. Manage customer and consumer issues along with supplier issues and corrective actions.

Not provided by vendor

Rating


4.5 / 5
(436)


5 / 5
(1)

(0)

Ideal number of Users

1 - 1000+

1 - 1000+

10 - 1000+

Ease of Use


4 / 5

5 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • check Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • close Feedback Management
  • close Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • close Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • close Feedback Management
  • close Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Salesforce Service Cloud vs Everest vs ConSol CM

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