Bitrix24 vs Jira Service Desk

Starting Price

$39.00/month

$10.00/month

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4 / 5
(368)


4.5 / 5
(226)

Ideal number of Users

50 - 1000+

2 - 1000+

Ease of Use


3.5 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Case Management
  • close Complaint Classification
  • close Corrective Actions (CAPA)
  • close Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • close Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
Not provided by vendor

Screenshots

View 3 screenshots 96495 thumb
View 5 screenshots 108510 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs Jira Service Desk

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