Bitrix24 vs Workpro Complaints Management System

Starting Price

$39.00/month

Not provided by vendor

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Workpro is ideal for any organisation looking to manage complaints, cases and issues more effectively, whether public sector or private industry. It is a case and complaints management product which can be adapted to meet the needs of all kinds of organisations.

Rating


4 / 5
(390)
Read All Reviews

4 / 5
(1)

Ideal number of Users

50 - 1000+

1 - 499

Ease of Use


3.7 / 5


  • "Great way of communication among team. The interface and ease of use are wonderful and perfect."

  • "Excellent tool very complete, easy to use great task management and projects indispensable to work organize and plan everything."


5 / 5


Customer Support


3.9 / 5


  • "For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated."

  • "The only thing I wish they did better was customer service - it is web driven and you cant call a number."


4 / 5


Features & Functionality


4.1 / 5


  • "Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard."

  • "Bitrix24 has quit great good potentials. And can lead the paid competitors in the market."


4 / 5


Value for Money


4.2 / 5


  • "The only good thing about this software is that you don't have to spend any money on it before you try it."

  • "It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked."


4 / 5


Product Features

  • check Case Management
  • close Complaint Classification
  • close Corrective Actions (CAPA)
  • close Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • close Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • close Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • close Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management

Screenshots

View 3 screenshots 96495 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs Workpro Complaints Management System

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share Share Your Comparison of Workpro Complaints Management System vs Bitrix24