Bitrix24 vs Customer Complaint Management

Starting Price

$39.00/month

Not provided by vendor

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Banks and stock market broker/dealers (discount stock brokerages, for example). Any firm with a regulatory obligation to report customer complaints.

Rating


4 / 5
(386)
Read All Reviews
(0)

Ideal number of Users

50 - 1000+

2 - 1000+

Ease of Use


3.5 / 5

Customer Support


4 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Case Management
  • close Complaint Classification
  • close Corrective Actions (CAPA)
  • close Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • close Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • close Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • check Survey Management

Screenshots

View 3 screenshots 96495 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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Bitrix24 vs Customer Complaint Management

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