eTracker vs Issuetrak

Starting Price

$19.00

$59.00/month/user

Best For

Not provided by vendor

We serve companies & departments of all sizes from a wide range of industries. We're a great fit for any business in need of tracking issues/requests & improving their workflow with better visibility.

Rating

(0)
4.5 / 5
(151)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use




4.4 / 5


  • "It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable."

  • "The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up."

Customer Support




4.7 / 5


  • "We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured."

  • "Easy to use and implement, excellent product support. Good product to be able to search previous issues."

Features & Functionality




4.4 / 5


  • "The built in KB and issue escalation rules are nice. The reporting is pretty good once you get a hang of it."

  • "Excellent product just what we have been searching for to help our buisness move forward."

Value for Money




4.5 / 5


  • "We use it for help ticketing and inventory. The cost is very reasonable and it works great from mobile phones and ipads."

  • "It won't take very long to understand how outstanding the program can be for your complaint department. And all for a exceptional price."

Product Features

  • close Case Management
  • close Complaint Classification
  • close Corrective Actions (CAPA)
  • close Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • close Issue Tracking
  • close Quality Assurance Management
  • close Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • check Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • check Survey Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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eTracker vs Issuetrak

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