CastIMS vs eCasework

Best For

Who Uses This Software?

Not provided by vendor

Councillors, MPs, MSPs, AMs, MLAs, union representatives and their staff in the UK.

Target Customer Size (Users)

100-499

50-99

Pricing

Starting Price

Not provided by vendor

$5.00/month/user

Free Trial

No Yes

Free Version

Not provided by vendor No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

Not provided by vendor
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

Screenshots

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Ratings

Overall


4.5 / 5
(2)

5 / 5
(5)

Ease of Use


5 / 5

5 / 5

Customer Service


5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CastIMS vs eCasework

CastIMS

by Peacock Consulting

Best For

Who Uses This Software?

Not provided by vendor

Councillors, MPs, MSPs, AMs, MLAs, union representatives and their staff in the UK.

Target Customer Size (Users)

100-499

50-99

Pricing

Starting Price

Not provided by vendor

$5.00/month/user

Free Trial

No Yes

Free Version

Not provided by vendor No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

Not provided by vendor
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

Ratings

Overall


4.5 / 5
(2)

5 / 5
(5)

Ease of Use


5 / 5

5 / 5

Customer Service


5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of eCasework vs CastIMS