MasterControl Quality Excellence vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

Our primary target market are the companies in the life science industry that tackle compliance and must adhere to government regulations every day,

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.5 / 5
(32)


4.5 / 5
(2200)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • close Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • check Survey Management

Screenshots

View 2 screenshots 70815 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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MasterControl Quality Excellence vs Zendesk

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share Share Your Comparison of Zendesk vs MasterControl Quality Excellence