Riliance vs Salesforce Service Cloud

Starting Price

$200.00/month

$25.00/month/user

Best For

Riliance is used by a range of businesses from sole traders to magic circle law firms and international organisations. Riliance can be used to comply with regulators or to maintain standards.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating

(0)


4.5 / 5
(444)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • close Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • close Forms Management
  • close Issue Tracking
  • close Quality Assurance Management
  • close Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • close Survey Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Riliance vs Salesforce Service Cloud

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