Qualtrics Customer Experience vs Salesforce Service Cloud

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating


4.5 / 5
(162)


4.5 / 5
(442)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • close Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • check Survey Management
  • check Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • close Survey Management

Screenshots

View 3 screenshots 44237 thumb
View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Service Cloud vs Qualtrics Customer Experience

Qualtrics Customer Experience vs Salesforce Service Cloud

Share

share Share Your Comparison of Salesforce Service Cloud vs Qualtrics Customer Experience