Aptean Respond CM vs Freshservice

Starting Price

Not provided by vendor

$19.00/month/user

Best For

Not provided by vendor

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating

(0)
4.5 / 5
(362)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4.6 / 5

Customer Support


4.7 / 5

Features & Functionality


4.3 / 5

Value for Money


4.5 / 5

Product Features

Not provided by vendor
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • check Survey Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aptean Respond CM vs Freshservice

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