eCasework vs Freshdesk vs Zendesk vs Zendesk

Rating


5 / 5
(5)


4.5 / 5
(1603)


4.5 / 5
(2087)


4.5 / 5
(2087)

Starting Price

$5.00/month/user

$19.00/month/user

$5.00/month/user

$5.00/month/user

Best For

Councillors, MPs, MSPs, AMs, MLAs, union representatives and their staff in the UK.

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

50-99

2 - 999

1 - 1000+

1 - 1000+

Ease of Use


5 / 5

4.5 / 5

4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4.5 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

4 / 5

4 / 5

Product Features

  • check Case Management
  • close Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • close Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • close Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • close Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • close Feedback Management
  • close Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • check Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • check Survey Management

Screenshots

View 5 screenshots 54392 thumb
View 2 screenshots 12448 thumb
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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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eCasework vs Freshdesk vs Zendesk vs Zendesk

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