Gladly vs HR Acuity On-Demand

Starting Price

Not provided by vendor Not provided by vendor

Best For

We partner with SMBs and large Enterprise B2C companies in Retail, eCommerce, Travel, Hospitality, Financial Services and Insurance as well as contact centers to keep up with today's customer needs.

Healthcare Higher Education Financial Services Technology Manufacturing K-12 Hospitality Other Industry

Rating

(0)


4.5 / 5
(22)

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.5 / 5

Customer Support


4.5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Case Management
  • check Complaint Classification
  • close Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • close Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • check Social Media Monitoring
  • close Survey Management
  • check Case Management
  • close Complaint Classification
  • check Corrective Actions (CAPA)
  • close Customer Complaint Tracking
  • close Feedback Management
  • close Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • close Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Gladly vs HR Acuity On-Demand

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