Airbrake vs Freshservice

Starting Price

$49.00/month

$19.00/month/user

Best For

Airbrake serves development teams of any size. Enterprise plans include on-premise installation, and complies with all security compliance policies like HIPPA.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating


4.5 / 5
(26)


4.5 / 5
(364)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • close Case Management
  • close Complaint Classification
  • close Corrective Actions (CAPA)
  • close Customer Complaint Tracking
  • close Feedback Management
  • close Forms Management
  • check Issue Tracking
  • check Quality Assurance Management
  • close Routing
  • close Self Service Portal
  • close Social Media Monitoring
  • close Survey Management
  • check Case Management
  • check Complaint Classification
  • check Corrective Actions (CAPA)
  • check Customer Complaint Tracking
  • check Feedback Management
  • check Forms Management
  • check Issue Tracking
  • close Quality Assurance Management
  • check Routing
  • check Self Service Portal
  • close Social Media Monitoring
  • check Survey Management

Screenshots

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View 5 screenshots 104551 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Airbrake vs Freshservice

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