SoGoSurvey Enterprise vs eCasework

Starting Price

Not provided by vendor

$5.00/month/user

Best For

SoGoSurveys Enterprise solutions fuel business growth by providing real-time, actionable insights for improving customer experience, employee engagement and product feedback through market research.

Councillors, MPs, MSPs, AMs, MLAs, union representatives and their staff in the UK.

Ideal number of Users

1 - 1000+

50-99

Rating


4.7 / 5
(606)
Read All Reviews

4.8 / 5
(9)
Read All Reviews

Ease of Use


4.6 / 5


  • "I really liked the easy layout of the homepage, very easy to navigate and user friendly. Great that data can be exported."

  • "Easy to use love it SoGoSurvey is very powerful tool for any surveyor. I am a PhD student and I love working it."


4.8 / 5


Customer Support


4.7 / 5


  • "I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms."

  • "I highly recommend this product for those looking for an ease of use, personalizing, and receiving great customer service when needed."


4.9 / 5


Features & Functionality


4.6 / 5


  • "Hopefully after I fulfil all the pre-requisites for getting a free student account, I will enjoy all the benefits of my package."

  • "Easy manageable and response table is very excellent as well frequency by graph is very good and use this at any time/as per requirements."


4.6 / 5


Value for Money


4.5 / 5


  • "This program has all of the features and functionality that anyone could ever ask for. Pricing is competitive, strong reporting abilities, etc."

  • "Support is always friendly and super quick. Price-performance is good."


5 / 5


Product Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

Screenshots

View 5 screenshots 177984 thumb
View 5 screenshots 54392 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SoGoSurvey Enterprise vs eCasework

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eCasework vs SoGoSurvey Enterprise