# Best Complaint Management Software 2026 | Capterra > Find the top Complaint Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/complaint-management-software/s/iphone --- # Best Complaint Management Software Need help? Tell us your requirements and get a personalized shortlist of the best software. For more information consult our [Complaint Management Buyers Guide](#buyers-guide-content) [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Good for: Mid-Size Business Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) 83% of users recommend this product [5.0 (1)](https://www.capterra.com/p/127551/Everest/#reviews) Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything. [Learn more about Everest](https://www.capterra.com/p/127551/Everest/) 0.0 (0) Popular cloud-based Complaints Management system with full CAPA integration. [Learn more about isoTracker Complaints Management](https://www.capterra.com/p/140881/isoTracker-Complaints-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Enterprise Zendesk Support is the leading complaint management software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Small Business Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/) A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. [Learn more about HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Great for: Ease of Use InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) 92% of users recommend this product [4.8 (118)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Great for: Value for Money Centralize & resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files. [Learn more about QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) 91% of users recommend this product [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Ease of Use Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) 81% of users recommend this product [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Value for Money HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) [4.6 (112)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Great for: Features 100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! [Learn more about ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/) 82% of users recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Great for: Mid-Size Business Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) 88% of users recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Good for: Features Bitrix24 is #1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Customer Service Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 82% of users recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (823)](https://www.capterra.com/p/136189/Salesforce/reviews/) Popular Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Good for: Enterprise ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [## Apptivo](https://www.capterra.com/p/228915/Apptivo/) [4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/) Great for: Customer Service Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/) [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Great for: Small Business Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 85% of users recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Enterprise Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [## MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) [4.5 (527)](https://www.capterra.com/p/148577/MasterControl/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Access Controls/Permissions Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management [Learn more about MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) Great for: Small Business Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) 80% of users recommend this product [## Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [4.3 (336)](https://www.capterra.com/p/112491/vtiger-CRM/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Small Business Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. [Learn more about Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Good for: Small Business Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale [Learn more about Front](https://www.capterra.com/p/132901/Front/) 81% of users recommend this product [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Great for: Customer Service Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) 82% of users recommend this product [## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) [4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) Good for: Features Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. [Learn more about SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Page 1 of 6 Filter (142) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation Canned Responses Case Management Collaboration Tools Corrective and Preventive Actions (CAPA) Email Management Feedback Management Forms Management Generative AI Interaction Tracking Issue Tracking Knowledge Base Management Live Chat Prioritization Quality Assurance Reporting/Analytics Self Service Portal Social Media Monitoring Support Ticket Management Survey/Poll Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)