# Best Complaint Management Software 2026 | Capterra

> Find the top Complaint Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/complaint-management-software/s/mac

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# Best Complaint Management Software

For more information consult our [Complaint Management Buyers Guide](#buyers-guide-content)

[4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

83% recommend this product

[5.0 (1)](https://www.capterra.com/p/127551/Everest/#reviews)

Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything. [Learn more about Everest](https://www.capterra.com/p/127551/Everest/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

0.0 (0)

Popular cloud-based Complaints Management system with full CAPA integration. [Learn more about isoTracker Complaints Management](https://www.capterra.com/p/140881/isoTracker-Complaints-Management/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

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[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Zendesk Support is the leading complaint management software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/)

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. [Learn more about HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

92% recommend this product

[4.8 (118)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/)

Centralize & resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files. [Learn more about QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

91% recommend this product

[4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

81% recommend this product

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[4.6 (112)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today! [Learn more about ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

82% recommend this product

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

88% recommend this product

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Bitrix24 is #1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

82% recommend this product

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (823)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## Apptivo](https://www.capterra.com/p/228915/Apptivo/)

[4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/)

Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

85% recommend this product

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)

[4.5 (527)](https://www.capterra.com/p/148577/MasterControl/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management [Learn more about MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

[4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.  [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

80% recommend this product

[## Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)

[4.3 (336)](https://www.capterra.com/p/112491/vtiger-CRM/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. [Learn more about Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

[## Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale [Learn more about Front](https://www.capterra.com/p/132901/Front/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

81% recommend this product

[## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

82% recommend this product

[## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. [Learn more about SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

Complaint Management features reviewers most value

Alerts/Escalation

Corrective and Preventive Actions (CAPA)

Email Management

Issue Tracking

Knowledge Base Management

Live Chat

Prioritization

Reporting/Analytics

Support Ticket Management

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