# Best Complaint Management Software 2026 | Capterra > Find the top Complaint Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/complaint-management-software/s/web-based/ --- Best Complaint Management Software Last updated on July 23, 2026 # Best Complaint Management Software ### [Zendesk Suite](https://www.capterra.com/ppc/clicks/collect/CA/directory/ffc45fc8-9499-40c2-b1ba-a6d200b7a22f/destination?country=US&language=en&specificLocation=category-upgraded-product-name&sessionStartPage=aHR0cHM6Ly9ieC1jYXB0ZXJyYS1tZGRwcTZwYmQtZzJkbS52ZXJjZWwuYXBwL2NvbXBsYWludC1tYW5hZ2VtZW50LXNvZnR3YXJlLw%3D%3D&categoryId=f837d85e-3144-453a-a1be-0e6a99e19403&listingPosition=1&ts=1784849727195&s=B54F16C26D4CD313E30B24B4ADAEC058045882D938CD2DE362216586FB032A51) [4.4(4086)](https://www.capterra.com/p/164283/Zendesk/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Zendesk Support is the leading complaint management software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Pricing info Free TrialFree Version 5-4 (3,650)3 (318)2-1 (118) Free TrialFree Version ### [Everest](https://www.capterra.com/ppc/clicks/collect/CA/directory/0e802be7-abc3-478a-b12d-cdd9bcd6c6eb/destination?country=US&language=en&specificLocation=category-upgraded-product-name&sessionStartPage=aHR0cHM6Ly9ieC1jYXB0ZXJyYS1tZGRwcTZwYmQtZzJkbS52ZXJjZWwuYXBwL2NvbXBsYWludC1tYW5hZ2VtZW50LXNvZnR3YXJlLw%3D%3D&categoryId=f837d85e-3144-453a-a1be-0e6a99e19403&listingPosition=2&ts=1784849727196&s=B5A553EDA7D4724D68163CE693576BAA0AD7684C04A2CF10931322CA099C34B9) [5.0(1)](https://www.capterra.com/p/127551/Everest/reviews/) Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything. [Learn more about Everest](https://www.capterra.com/p/127551/Everest/) Pricing info Free TrialFree Version 5-4 (1)3 (0)2-1 (0) Free TrialFree Version ### [InvGate Service Management](https://www.capterra.com/ppc/clicks/collect/CA/directory/3e522826-7fc1-4e94-b731-a6d200b49f49/destination?country=US&language=en&specificLocation=category-upgraded-product-name&sessionStartPage=aHR0cHM6Ly9ieC1jYXB0ZXJyYS1tZGRwcTZwYmQtZzJkbS52ZXJjZWwuYXBwL2NvbXBsYWludC1tYW5hZ2VtZW50LXNvZnR3YXJlLw%3D%3D&categoryId=f837d85e-3144-453a-a1be-0e6a99e19403&listingPosition=3&ts=1784849727199&s=142FDA228120AA53B8F95B390751FA9D7C59BAAB9E3A0895FDAA139C22441F94) [4.6(108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Pricing info Free TrialFree Version 5-4 (102)3 (6)2-1 (0) Free TrialFree Version Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ### [Freshdesk](https://www.capterra.com/ppc/clicks/collect/CA/directory/7ab9772e-1e92-48c9-bfbb-a6d200b42fbe/destination?country=US&language=en&specificLocation=category-upgraded-product-name&sessionStartPage=aHR0cHM6Ly9ieC1jYXB0ZXJyYS1tZGRwcTZwYmQtZzJkbS52ZXJjZWwuYXBwL2NvbXBsYWludC1tYW5hZ2VtZW50LXNvZnR3YXJlLw%3D%3D&categoryId=f837d85e-3144-453a-a1be-0e6a99e19403&listingPosition=1&ts=1784849727199&s=E03C59FAF6C9B1D548E8AD04AFAE646FA98654444F554BD1CECCDF97FB384A72) [4.5(3464)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Pricing info Free TrialFree Version 5-4 (3,249)3 (166)2-1 (49) Free TrialFree Version ### [HelpDesk](https://www.capterra.com/ppc/clicks/collect/CA/directory/9584c564-84ef-4863-9abb-aa390094887b/destination?country=US&language=en&specificLocation=category-upgraded-product-name&sessionStartPage=aHR0cHM6Ly9ieC1jYXB0ZXJyYS1tZGRwcTZwYmQtZzJkbS52ZXJjZWwuYXBwL2NvbXBsYWludC1tYW5hZ2VtZW50LXNvZnR3YXJlLw%3D%3D&categoryId=f837d85e-3144-453a-a1be-0e6a99e19403&listingPosition=2&ts=1784849727203&s=D39D06A1D703AD71F0A36FAC9AF2432E50077F8D00660AD879117677F45DD07C) [4.6(181)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Pricing info Free TrialFree Version 5-4 (165)3 (12)2-1 (4) Free TrialFree Version ### [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5(2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/169505/Zoho-Desk/) [View Profile](https://www.capterra.com/p/169505/Zoho-Desk/) Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Pricing info Free TrialFree Version 5-4 (2,072)3 (120)2-1 (21) Free TrialFree Version ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7(1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/102188/LiveAgent/) [View Profile](https://www.capterra.com/p/102188/LiveAgent/) Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Pricing info Free TrialFree Version 5-4 (1,731)3 (49)2-1 (7) Free TrialFree Version ### [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2(997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [View Profile](https://www.capterra.com/p/113540/Bitrix24/) [View Profile](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 is #1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Pricing info Free TrialFree Version 5-4 (818)3 (120)2-1 (59) Free TrialFree Version ### [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5(848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/87908/TeamSupport/) [View Profile](https://www.capterra.com/p/87908/TeamSupport/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Pricing info Free TrialFree Version 5-4 (787)3 (53)2-1 (8) Free TrialFree Version ### [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5(825)](https://www.capterra.com/p/136189/Salesforce/reviews/) [View Profile](https://www.capterra.com/p/136189/Salesforce/) [View Profile](https://www.capterra.com/p/136189/Salesforce/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Pricing info Free TrialFree Version 5-4 (754)3 (55)2-1 (16) Free TrialFree Version ### [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5(770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [View Profile](https://www.capterra.com/p/227102/JIRA-Service-Management/) [View Profile](https://www.capterra.com/p/227102/JIRA-Service-Management/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Pricing info Free TrialFree Version 5-4 (706)3 (49)2-1 (15) Free TrialFree Version ### [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5(764)](https://www.capterra.com/p/132997/Freshservice/reviews/) [View Profile](https://www.capterra.com/p/132997/Freshservice/) [View Profile](https://www.capterra.com/p/132997/Freshservice/) Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform. [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Pricing info Free TrialFree Version 5-4 (724)3 (31)2-1 (9) Free TrialFree Version ### [Apptivo](https://www.capterra.com/p/228915/Apptivo/) [4.4(708)](https://www.capterra.com/p/228915/Apptivo/reviews/) [View Profile](https://www.capterra.com/p/228915/Apptivo/) [View Profile](https://www.capterra.com/p/228915/Apptivo/) Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/) Pricing info Free TrialFree Version 5-4 (643)3 (51)2-1 (14) Free TrialFree Version ### [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7(590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [View Profile](https://www.capterra.com/p/144040/Tidio-Chat/) [View Profile](https://www.capterra.com/p/144040/Tidio-Chat/) Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Pricing info Free TrialFree Version 5-4 (568)3 (15)2-1 (7) Free TrialFree Version ### [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2(581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [View Profile](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Pricing info Free TrialFree Version 5-4 (478)3 (70)2-1 (33) Free TrialFree Version ### [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) [4.5(535)](https://www.capterra.com/p/148577/MasterControl/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/148577/MasterControl/) [View Profile](https://www.capterra.com/p/148577/MasterControl/) Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management [Learn more about MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Pricing info Free TrialFree Version 5-4 (498)3 (35)2-1 (2) Free TrialFree Version ### [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6(343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) [View Profile](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [View Profile](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management. [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Pricing info Free TrialFree Version 5-4 (325)3 (13)2-1 (5) Free TrialFree Version ### [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [4.3(338)](https://www.capterra.com/p/112491/vtiger-CRM/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/112491/vtiger-CRM/) [View Profile](https://www.capterra.com/p/112491/vtiger-CRM/) Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. [Learn more about Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Pricing info Free TrialFree Version 5-4 (298)3 (33)2-1 (7) Free TrialFree Version ### [Front](https://www.capterra.com/p/132901/Front/) [4.5(287)](https://www.capterra.com/p/132901/Front/reviews/)[Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/) [View Profile](https://www.capterra.com/p/132901/Front/) [View Profile](https://www.capterra.com/p/132901/Front/) Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale [Learn more about Front](https://www.capterra.com/p/132901/Front/) Pricing info Free TrialFree Version 5-4 (260)3 (13)2-1 (14) Free TrialFree Version ### [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6(255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) [View Profile](https://www.capterra.com/p/152924/Customer-Frontlines/) [View Profile](https://www.capterra.com/p/152924/Customer-Frontlines/) Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Pricing info Free TrialFree Version 5-4 (242)3 (11)2-1 (2) Free TrialFree Version ### [SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) [4.3(245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) [View Profile](https://www.capterra.com/p/77372/SAP-CRM/) [View Profile](https://www.capterra.com/p/77372/SAP-CRM/) Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. [Learn more about SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Pricing info Free TrialFree Version 5-4 (206)3 (28)2-1 (11) Free TrialFree Version ### [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) [4.4(214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) [View Profile](https://www.capterra.com/p/249584/GoTo-Resolve/) [View Profile](https://www.capterra.com/p/249584/GoTo-Resolve/) Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform. [Learn more about LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) Pricing info Free TrialFree Version 5-4 (192)3 (16)2-1 (6) Free TrialFree Version ### [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6(205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [View Profile](https://www.capterra.com/p/16499/Issuetrak/) [View Profile](https://www.capterra.com/p/16499/Issuetrak/) Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Pricing info Free TrialFree Version 5-4 (191)3 (13)2-1 (1) Free TrialFree Version ### [Missive](https://www.capterra.com/p/152884/Missive/) [4.9(184)](https://www.capterra.com/p/152884/Missive/reviews/) [View Profile](https://www.capterra.com/p/152884/Missive/) [View Profile](https://www.capterra.com/p/152884/Missive/) Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. [Learn more about Missive](https://www.capterra.com/p/152884/Missive/) Pricing info Free TrialFree Version 5-4 (182)3 (2)2-1 (0) Free TrialFree Version ### [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) [4.5(178)](https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews/) [View Profile](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) [View Profile](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance [Learn more about Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Pricing info Free TrialFree Version 5-4 (164)3 (10)2-1 (4) Free TrialFree Version Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation Canned Responses Case Management Collaboration Tools Corrective and Preventive Actions (CAPA) Email Management Feedback Management Forms Management Generative AI Interaction Tracking Issue Tracking Knowledge Base Management Live Chat Prioritization Quality Assurance Reporting/Analytics Self Service Portal Social Media Monitoring Support Ticket Management Survey/Poll Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)