# 2024 Capterra Shortlist for Complaint Management | Capterra

> Discover the highest-rated & most popular Complaint Management Software of 2024. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/complaint-management-software/shortlist

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# 2024 Capterra Shortlist for Complaint Management

-   [All Products](https://www.capterra.com/complaint-management-software/)
-   [Capterra Shortlist](https://www.capterra.com/complaint-management-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3410)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

96/100

Popularity: 47/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

18/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk Support is the leading complaint management software built for better customer relationships.

Overall Score

92/100

Popularity: 43/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

20/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.

Overall Score

91/100

Popularity: 42/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

19/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.

Overall Score

89/100

Popularity: 39/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

19/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale

Overall Score

87/100

Popularity: 38/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

18/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/185973/HelpDesk/)

## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[View all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.

Overall Score

84/100

Popularity: 35/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

18/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

82/100

Popularity: 33/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$71.00Per Month

Free Trial

Free Version

Category Features

11/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/87908/TeamSupport/)

## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[View all reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[](https://www.capterra.com/p/87908/TeamSupport/)

Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.

Overall Score

78/100

Popularity: 30/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

20/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136111/ComplianceQuest/)

## [ComplianceQuest](https://www.capterra.com/p/136111/ComplianceQuest/)

[4.6 (110)](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)[View all reviews](https://www.capterra.com/p/136111/ComplianceQuest/reviews/)

100% cloud based end-to-end Complaints Management software - from intake to resolution & continuous improvement. Get demo today!

Overall Score

77/100

Popularity: 28/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.7

Value for Money

4.5

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

13/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/112491/vtiger-CRM/)

## [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)

[4.3 (336)](https://www.capterra.com/p/112491/vtiger-CRM/reviews/)[View all reviews](https://www.capterra.com/p/112491/vtiger-CRM/reviews/)

[](https://www.capterra.com/p/112491/vtiger-CRM/)

Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.

Overall Score

77/100

Popularity: 29/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.2

Features

4.2

Value for Money

4.5

Paid plans start at

$12.00Per Month

Free Trial

Free Version

Category Features

9/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/148577/MasterControl/)

## [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)

[4.5 (527)](https://www.capterra.com/p/148577/MasterControl/reviews/)[View all reviews](https://www.capterra.com/p/148577/MasterControl/reviews/)

[](https://www.capterra.com/p/148577/MasterControl/)

Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management

Overall Score

76/100

Popularity: 28/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.5

Features

4.2

Value for Money

4.2

Paid plans start at

$25000.00Per Year

Free Trial

Free Version

Category Features

9/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/)

## [Qualityze Suite](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/)

[4.9 (65)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/)[View all reviews](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/)

[](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/)

Qualityze delivers complaint management software to streamline investigations and ensure regulatory compliance.

Overall Score

66/100

Popularity: 16/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.9

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

11/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Complaint Management Software](https://www.capterra.com/complaint-management-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:October 30, 2024