--- title: "Best Contact Center Quality Assurance Software 2026 | Capterra" description: "Find the top Contact Center Quality Assurance software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/contact-center-quality-assurance-software/" page_type: "category" language: "en" --- # Best Contact Center Quality Assurance Software ## Zendesk QA Rating: 4.9 out of 5 (23 reviews) Profile: [Zendesk QA](https://www.capterra.com/p/180104/Klaus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 5.0 rating - Third-Party Integrations: 5.0 rating - Quality Management: 5.0 rating - Workflow Automation: 5.0 rating #### Lowest rated features - Activity Dashboard: 5.0 rating - Employee Coaching Tools: 5.0 rating - Feedback Management: 5.0 rating - Collaboration Tools: 5.0 rating ### Gallery tab Ease of use: 4.9 out of 5 (23 reviews) #### Related review snippet Reviewer: Ervin K. Reviewer details: Information Technology and Services, 11-50 employees Published: February 15, 2021 > "Klauss has opened us a way to interact with our support team and create a development scorecard, performance review procedures, and follow the progress of our agents in the long and short term." ### Integrations tab Zendesk QA connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/180104/Klaus/#integrations) #### Most popular integrations - Freshdesk: 4.5 rating - LiveAgent: 4.7 rating - LiveChat: 4.6 rating - Intercom: 5.0 rating - Okta: 4.7 rating - Salesforce Service Cloud: 4.5 rating - Aircall: 4.7 rating - Help Scout: 4.6 rating - Drift: 4.5 rating --- ## Insightful Rating: 4.8 out of 5 (228 reviews) Profile: [Insightful](https://www.capterra.com/p/142813/Insightful/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deliver great service every time with 360° call center quality insights. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $8.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Insightful U. Reviewer details: Wireless, 51-200 employees Published: November 27, 2025 > "The software offers a clean, intuitive interface that makes it easy for team members to log their work and stay organized." ### Gallery tab Ease of use: 4.8 out of 5 (228 reviews) #### Related review snippet Reviewer: Vishnu Priya B. Reviewer details: Commercial Real Estate, 11-50 employees Published: May 25, 2026 > "Good - Tracking the clock in and clock out including break timings and periodical screenshots which is usefull in task management and its value for money." ### Integrations tab Insightful connects with 82+ software tools. [See all integrations](https://www.capterra.com/p/142813/Insightful/#integrations) #### Most popular integrations - Paylocity: 4.3 rating - Paychex Flex: 4.2 rating - UKG Ready: 4.2 rating - HiBob: 4.6 rating - Pivotal Tracker: 4.3 rating - HR Partner: 4.8 rating #### Integrations-related review snippet Reviewer: Paulina C. Reviewer details: Information Technology and Services, 51-200 employees Published: June 30, 2025 > "The app is easy to use for collaborators, for admins and managers, the data is just there sitting for us to filter, export, and analyze it." --- ## Zoho Desk Rating: 4.5 out of 5 (2,214 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Base Management: 4.5 rating - Multi-Channel Communication: 5.0 rating - Queue Management: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,214 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Knowledge Base Management: 4.7 rating - Contact Management: 5.0 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Monitoring: 5.0 rating - Call Routing: 5.0 rating - Multi-Channel Communication: 4.5 rating #### Lowest rated features - Customer Experience Management: 5.0 rating - Workflow Automation: 5.0 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Routing: 5.0 rating - Multi-Channel Communication: 5.0 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Workflow Automation: 5.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Call Monitoring: 5.0 rating - Call Routing: 5.0 rating - Queue Management: 5.0 rating #### Lowest rated features - Reporting/Analytics: 3.0 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 4.7 rating - Multi-Channel Communication: 4.3 rating - Call Monitoring: 5.0 rating - Workforce Management: 4.0 rating #### Lowest rated features - Call Recording: 4.0 rating - Employee Coaching Tools: 4.0 rating - Reporting/Analytics: 4.0 rating - Call Routing: 5.0 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Available #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Nishant B. Reviewer details: Hospitality, 201-500 employees Published: August 5, 2025 > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- ## Genesys Cloud CX Rating: 4.3 out of 5 (267 reviews) Profile: [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $75.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Monitoring: 4.8 rating - Reporting/Analytics: 4.7 rating - Call Routing: 4.3 rating #### Lowest rated features - Feedback Management: 1.0 rating - Employee Coaching Tools: 3.0 rating - Knowledge Base Management: 4.0 rating - Customer Experience Management: 4.5 rating #### Feature-related review snippet Reviewer: Hao P. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: October 11, 2022 > "Genesys Cloud CX integrates with existing legacy applications and is used by agents in several divisions within our organization." ### Gallery tab Ease of use: 4.4 out of 5 (267 reviews) #### Related review snippet Reviewer: Sherry M. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: March 16, 2026 > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). " ### Integrations tab Genesys Cloud CX connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/179417/Genesys-Cloud/#integrations) #### Most popular integrations - Google Workspace: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.8 rating - Jenkins: 4.5 rating - Epic: 4.4 rating #### Integrations-related review snippet Reviewer: Arthur M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: May 17, 2021 > "It integrates well with another piece of software for authentication of logging on and using another system." --- ## Calabrio ONE Rating: 4.5 out of 5 (263 reviews) Profile: [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience & customer outcomes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $295.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Monitoring: 5.0 rating - Call Routing: 5.0 rating - Interaction Tracking: 5.0 rating #### Lowest rated features - Reporting/Analytics: 5.0 rating - Sentiment Analysis: 5.0 rating - AI/Machine Learning: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: July 7, 2023 > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it." ### Gallery tab Ease of use: 4.6 out of 5 (263 reviews) #### Related review snippet Reviewer: Spencer V. Reviewer details: Banking, 10,001+ employees Published: May 1, 2024 > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." --- ## XM for Customer Experience Rating: 4.6 out of 5 (255 reviews) Profile: [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Available ### Gallery tab Ease of use: 4.4 out of 5 (255 reviews) #### Related review snippet Reviewer: Mike A. Reviewer details: Telecommunications, 201-500 employees Published: October 3, 2025 > "Very helpful for gathering opinions and reviews of internal processes and company updates." ### Integrations tab XM for Customer Experience connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/152924/Customer-Frontlines/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - ServiceNow: 4.5 rating - Grade.us: 4.8 rating - Adobe Analytics: 4.5 rating --- ## Convin Rating: 4.9 out of 5 (232 reviews) Profile: [Convin](https://www.capterra.com/p/204868/Convin/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: ₹80.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Available - Third-Party Integrations: Not available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Not available - Activity Dashboard: Available - Workflow Automation: Not available - KPI Monitoring: Not available #### Feature-related review snippet Reviewer: Sunil R. Reviewer details: Education Management, 5,001-10,000 employees Published: November 23, 2023 > "The user-friendly layout and organization of all facts and tips in Convin is commendable." ### Gallery tab Ease of use: 4.9 out of 5 (232 reviews) #### Related review snippet Reviewer: Abhijith B. Reviewer details: Information Technology and Services, 501-1,000 employees Published: October 18, 2023 > "It also helped us to track the issue tickets based on customers sentiments and voice tone. With convin we were able to customize our auditing parameters and scores that made our auditing efficient." ### Integrations tab Convin connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/204868/Convin/#integrations) #### Most popular integrations - Ameyo: 4.9 rating - Exotel: 4.8 rating - Ozonetel: 4.9 rating #### Integrations-related review snippet Reviewer: Bharti C. Reviewer details: Health, Wellness and Fitness, 5,001-10,000 employees Published: December 13, 2023 > "I also appreciate how easily it integrates with my calendar." --- ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Quality assurance with real-time AI coaching, automated scoring, compliance tracking, and integrations to improve agent performance #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Not available - Employee Coaching Tools: Not available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Not available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Not available #### Feature-related review snippet Reviewer: Sophia S. Reviewer details: Retail, 11-50 employees Published: July 23, 2026 > "The software itself generally worked as expected, and the interface was easy enough to navigate." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## Nextiva Contact Center Rating: 4.5 out of 5 (112 reviews) Profile: [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Not available - Employee Coaching Tools: Not available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Not available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Not available - KPI Monitoring: Not available #### Feature-related review snippet Reviewer: Amir M. Reviewer details: Information Technology and Services, 501-1,000 employees Published: May 14, 2024 > "The comfortable integration with our current CRM tools and navigation of the software." ### Gallery tab Ease of use: 4.5 out of 5 (112 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Law Practice, 51-200 employees Published: January 29, 2024 > "It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information." --- ## Squaretalk Rating: 4.8 out of 5 (111 reviews) Profile: [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 5.0 rating - KPI Monitoring: 5.0 rating - Real-Time Updates: 5.0 rating - Call Recording: 3.0 rating #### Feature-related review snippet Reviewer: Costas P. Reviewer details: Financial Services, 51-200 employees Published: August 31, 2023 > "She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!" ### Gallery tab Ease of use: 4.8 out of 5 (111 reviews) #### Related review snippet Reviewer: Brajesh M. Reviewer details: Program Development, 11-50 employees Published: March 5, 2025 > "By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions." ### Integrations tab Squaretalk connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/219046/Squaretalk-Matrix/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - WhatsApp: 4.7 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 5.0 rating #### Integrations-related review snippet Reviewer: Leia R. Reviewer details: Construction, 501-1,000 employees Published: September 5, 2022 > "Easily integrated with Zoho" --- ## Playvox Rating: 4.8 out of 5 (109 reviews) Profile: [Playvox](https://www.capterra.com/p/164542/playvox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Employee Coaching Tools: 5.0 rating - Feedback Management: 5.0 rating - Reporting/Analytics: 4.9 rating - Workflow Automation: 5.0 rating #### Lowest rated features - Customer Experience Management: 4.5 rating - Multi-Channel Communication: 4.6 rating - Interaction Tracking: 5.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (109 reviews) #### Related review snippet Reviewer: David M. Reviewer details: Consumer Services, 51-200 employees Published: November 10, 2024 > "It is really useful for a team lead to keep documentation on their team members progress." ### Integrations tab Playvox connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/164542/playvox/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.8 rating - Freshdesk: 5.0 rating - LiveChat: 5.0 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Entertainment, 51-200 employees Published: March 4, 2021 > "It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now." --- ## Sprinklr Rating: 4.3 out of 5 (91 reviews) Profile: [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sprinklr is an enterprise-grade, AI-native unified customer experience management platform #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Not available - Quality Management: Not available - Employee Coaching Tools: Not available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Not available ### Gallery tab Ease of use: 3.9 out of 5 (91 reviews) #### Related review snippet Reviewer: Junior T. Reviewer details: Accounting, 51-200 employees Published: December 24, 2025 > "Sprinklr is highly regarded for enterprise-scale social and CX management, with strong analyst recognition and feature depth, but it often criticized for usability, cost, and suitability outside of large-scale operations." ### Integrations tab Sprinklr connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/131274/Sprinklr-Platform/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.0 rating - Microsoft Power BI: 4.6 rating - Twitter/X: 3.0 rating - Salesforce Service Cloud: 5.0 rating - Marketo Engage: 4.3 rating --- ## eDesk Rating: 4.4 out of 5 (71 reviews) Profile: [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Not available - Quality Management: Not available - Employee Coaching Tools: Not available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Not available - Multi-Channel Communication: Available - Sentiment Analysis: Not available - Activity Dashboard: Available - Workflow Automation: Not available - KPI Monitoring: Not available #### Feature-related review snippet Reviewer: linda H. Reviewer details: Automotive, 51-200 employees Published: July 4, 2022 > "clean look, the dark theme feature is very neat too." ### Gallery tab Ease of use: 4.4 out of 5 (71 reviews) #### Related review snippet Reviewer: Jerry K. Reviewer details: Retail, 1-10 employees Published: August 31, 2023 > "Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support," ### Integrations tab eDesk connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/137210/xSellco-Helpdesk/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Instagram: 4.7 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - WooCommerce: 5.0 rating - Adobe Commerce: 4.3 rating - BigCommerce: 4.4 rating --- ## Froged Rating: 4.5 out of 5 (56 reviews) Profile: [Froged](https://www.capterra.com/p/196490/Froged/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FROGED's Platform will help you increase MRR & reduce churn through proactive onboarding, support & engagement tools. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Reporting/Analytics: 5.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (56 reviews) #### Related review snippet Reviewer: Chris N. Reviewer details: E-Learning, 51-200 employees Published: February 1, 2023 > "An amazing team of lively individuals looking after the customers and assisting every step of the way." ### Integrations tab Froged connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/196490/Froged/#integrations) #### Most popular integrations - Slack: 4.7 rating - WhatsApp: 4.7 rating - Google Meet: 4.5 rating - Zapier: 4.7 rating - Google Chrome: 4.8 rating - Twilio: 4.4 rating #### Integrations-related review snippet Reviewer: Leav G. Reviewer details: Financial Services, 1-10 employees Published: March 11, 2021 > "Integration is very easy and the experience for the users is very familiar so it's easy to provide support." --- ## Call Center Studio Rating: 4.5 out of 5 (47 reviews) Profile: [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Available ### Gallery tab Ease of use: 4.7 out of 5 (47 reviews) #### Related review snippet Reviewer: Tatiana R. Reviewer details: Retail, 51-200 employees Published: December 29, 2021 > "This software helped me to make a lot of money when I was out of work so I will be forever grateful" ### Integrations tab Call Center Studio connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/176017/AloTech/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Zoho CRM: 5.0 rating - Telegram: 4.7 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Ercan C. Reviewer details: Events Services, 11-50 employees Published: December 27, 2021 > "integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use" --- ## Avaya Cloud Office Rating: 4.2 out of 5 (45 reviews) Profile: [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Communications and collaboration solution that helps businesses manage auto attendants, dialing, conferencing & more. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: No ### Features tab #### Highest rated features - Quality Management: 4.7 rating - Multi-Channel Communication: 4.3 rating - Video Conferencing: 4.3 rating - Customer Experience Management: 4.0 rating #### Lowest rated features - Reporting/Analytics: 3.7 rating - Employee Coaching Tools: 4.0 rating ### Gallery tab Ease of use: 3.9 out of 5 (45 reviews) #### Related review snippet Reviewer: Erin C. Reviewer details: Financial Services, 51-200 employees Published: April 10, 2025 > "I love the CRM Connector feature that turns our client info live." --- ## Scorebuddy Rating: 4.5 out of 5 (43 reviews) Profile: [Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Not available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Not available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Not available - KPI Monitoring: Not available ### Gallery tab Ease of use: 4.6 out of 5 (43 reviews) #### Related review snippet Reviewer: Paul L. Reviewer details: Financial Services, 201-500 employees Published: August 5, 2020 > "The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them." ### Integrations tab Scorebuddy connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/226597/Scorebuddy/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Intercom: 4.5 rating - Salesforce Service Cloud: 4.5 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - Assembled: 4.7 rating - Kustomer: 4.7 rating --- ## EvaluAgent Rating: 4.7 out of 5 (20 reviews) Profile: [EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Not available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Not available ### Gallery tab Ease of use: 4.5 out of 5 (20 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Internet, 1-10 employees Published: August 21, 2023 > "It is quite easy to use and provides individuals with information in a very clear way." ### Integrations tab EvaluAgent connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/148526/EvaluAgent/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Intercom: 4.5 rating - Talkdesk: 4.5 rating - Twilio: 4.4 rating - Aircall: 4.2 rating - Nicereply: 4.7 rating --- ## QEval Rating: 4.0 out of 5 (20 reviews) Profile: [QEval](https://www.capterra.com/p/182454/QEvalPro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $100.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Call Recording: Available - Quality Management: Available - Employee Coaching Tools: Available - Feedback Management: Available - Third-Party Integrations: Available - Customer Experience Management: Available - Multi-Channel Communication: Available - Sentiment Analysis: Available - Activity Dashboard: Available - Workflow Automation: Available - KPI Monitoring: Available #### Feature-related review snippet Reviewer: Ken S. Reviewer details: Telecommunications, 501-1,000 employees Published: June 30, 2021 > "I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not." ### Gallery tab Ease of use: 3.9 out of 5 (20 reviews) #### Related review snippet Reviewer: Ken S. Reviewer details: Telecommunications, 501-1,000 employees Published: June 30, 2021 > "I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not." ### Integrations tab QEval connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/182454/QEvalPro/#integrations) #### Most popular integrations - CallMiner Eureka: 4.6 rating - Observe.AI: 4.3 rating --- Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (81) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard Agent Interface AI Copilot Call Recording Customer Experience Management Customer Surveys Employee Coaching Tools Feedback Management Generative AI KPI Monitoring Multi-Channel Communication Multiple Scoring Models Quality Management Reporting/Analytics Sentiment Analysis Third-Party Integrations Workflow Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Contact Center Software](https://www.capterra.com/contact-center-software/)[Call Recording Software](https://www.capterra.com/call-recording-software/)[Call Center Software](https://www.capterra.com/call-center-software/)