--- title: "Best Contact Center Software 2026 | Capterra" description: "Find the top Contact Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/contact-center-software/" page_type: "category" language: "en" --- # Best Contact Center Software [4.4 (4093)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics. [Learn more about DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 85% recommend this product [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) A full-suite of contact center tools & reporting to coordinate your communications across marketing, sales, & customer service teams. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based contact center software for sales and customer service teams. Start your FREE 14-day trial! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now! [Learn more about CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 93% recommend this product [4.7 (889)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 89% recommend this product 0.0 (0) The Agentic AI contact center that resolves, not just routes. [Learn more about Dialpad Ai Contact Center](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. [Learn more about USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity & boost ROI. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [5.0 (10)](https://www.capterra.com/p/10042518/VINSI/#reviews) AI-powered platform unifying voice agents, CRM, automation, ticketing, QA & analytics into one connected business ecosystem. [Learn more about VINSI](https://www.capterra.com/p/10042518/VINSI/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 0.0 (0) Multi-tenant omnichannel contact center software for inbound and outbound voice, SMS, email and fax campaigns with CRM integration. [Learn more about ICTContact](https://www.capterra.com/p/191194/ICTContact/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7414)](https://www.capterra.com/p/237272/Webex/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 88% recommend this product [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) High-end solution designed for sales, collaboration, communication, social networking, and workflow management. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 82% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (831)](https://www.capterra.com/p/136189/Salesforce/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (734)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product [## Apptivo](https://www.capterra.com/p/228915/Apptivo/) [4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (693)](https://www.capterra.com/p/159578/CallHippo/reviews/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 82% recommend this product Page 1 of 13 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (622) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Agent Interface AI Copilot Auto-Dialer Automated Routing Chatbot Collaboration Tools Computer Telephony Integration Generative AI IVR [Multi-Channel Communication](https://www.capterra.com/contact-center-software/features/multi-channel-communication/) Quality Management Queue Management Reporting/Analytics Workforce Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Live Chat Software](https://www.capterra.com/live-chat-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/) I'm looking for Contact Center Software that is: [Free](https://www.capterra.com/contact-center-software/s/free/)