# Best Contact Center Software 2026 | Capterra > Find the top Contact Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/contact-center-software --- # Best Contact Center Software For more information consult our [Contact Center Buyers Guide](#buyers-guide-content) [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics. [Learn more about DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 0.0 (0) Dialpad Ai Contact Center software improves customer experience and agent effectiveness, resulting in better conversations. [Learn more about Dialpad Ai Contact Center](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity & boost ROI. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 85% recommend this product [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) A full-suite of contact center tools & reporting to coordinate your communications across marketing, sales, & customer service teams. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now! [Learn more about CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 93% recommend this product [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based contact center software for sales and customer service teams. Start your FREE 14-day trial! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. [Learn more about USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7401)](https://www.capterra.com/p/237272/Webex/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 88% recommend this product [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) High-end solution designed for sales, collaboration, communication, social networking, and workflow management. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 84% recommend this product [## Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 88% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 82% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 83% recommend this product [## Apptivo](https://www.capterra.com/p/228915/Apptivo/) [4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 82% recommend this product [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics 84% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (412) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Agent Interface AI Copilot Auto-Dialer Automated Routing Chatbot Collaboration Tools Computer Telephony Integration Generative AI IVR Quality Management Queue Management Reporting/Analytics Workforce Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Live Chat Software](https://www.capterra.com/live-chat-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/) I'm looking for Contact Center Software that is: [Free](https://www.capterra.com/contact-center-software/s/free/)