# Page 4 | Best Contact Center Software 2026 | Capterra

> Page 4 - Find the top Contact Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/contact-center-software

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# Best Contact Center Software - Page 4

[## Dialfire](https://www.capterra.com/p/156848/Dialfire/)

[4.8 (26)](https://www.capterra.com/p/156848/Dialfire/reviews/)

Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee [Learn more about Dialfire](https://www.capterra.com/p/156848/Dialfire/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/)

[4.3 (26)](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/reviews/)

Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads! [Learn more about CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

[## Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)

[3.9 (26)](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/reviews/)

Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care. [Learn more about Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

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[## Sales Sling](https://www.capterra.com/p/173979/Sales-Sling/)

[4.4 (24)](https://www.capterra.com/p/173979/Sales-Sling/reviews/)

100% Cloud-Based Dialer & Lead Management Technology - Convert More Leads to Sales with One Sales Platform for your Entire Company [Learn more about Sales Sling](https://www.capterra.com/p/173979/Sales-Sling/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Qubicles](https://www.capterra.com/p/161183/Qubicles/)

[4.4 (24)](https://www.capterra.com/p/161183/Qubicles/reviews/)

Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! [Learn more about Qubicles](https://www.capterra.com/p/161183/Qubicles/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/)

[4.1 (24)](https://www.capterra.com/p/135407/Snapforce-CRM/reviews/)

Snapforce is an easy to use CRM software, used by more than 65,000 users in 12 countries. [Learn more about Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/)

[4.8 (23)](https://www.capterra.com/p/187044/Mint-Service-Desk/reviews/)

Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal. [Learn more about Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/)

Contact Center features reviewers most value

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Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/)

[4.8 (23)](https://www.capterra.com/p/197657/Liberty-Converse/reviews/)

Liberty Converse CX, the next-generation AI-powered contact centre solution that redefines how businesses engage with their customers. [Learn more about Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## IFS Field Service Management](https://www.capterra.com/p/116489/IFS/)

[4.5 (23)](https://www.capterra.com/p/116489/IFS/reviews/)

IFS Field Service Management is an industry-leading service lifecycle management solution. [Learn more about IFS Field Service Management](https://www.capterra.com/p/116489/IFS/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/)

[4.8 (22)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/)

NiCE Cognigy delivers Agentic AI for enterprise contact centers to deliver instant, multilingual, hyper-personalized customer service.  [Learn more about Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## SalesExec](https://www.capterra.com/p/126733/SalesExec/)

[4.7 (22)](https://www.capterra.com/p/126733/SalesExec/reviews/)

SalesExec is an all-in-one sales automation solution to help you reach more prospects. Featuring dialing, SMS, and email nurture. [Learn more about SalesExec](https://www.capterra.com/p/126733/SalesExec/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## SpitFire](https://www.capterra.com/p/38129/SpitFire/)

[4.5 (22)](https://www.capterra.com/p/38129/SpitFire/reviews/)

SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. [Learn more about SpitFire](https://www.capterra.com/p/38129/SpitFire/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## eBanqo](https://www.capterra.com/p/233497/eBanqo/)

[4.2 (22)](https://www.capterra.com/p/233497/eBanqo/#reviews)

A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels. [Learn more about eBanqo](https://www.capterra.com/p/233497/eBanqo/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Natterbox](https://www.capterra.com/p/155887/Natterbox/)

[4.1 (22)](https://www.capterra.com/p/155887/Natterbox/reviews/)

Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. [Learn more about Natterbox](https://www.capterra.com/p/155887/Natterbox/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Initiative CRM](https://www.capterra.com/p/181326/Intiative-CRM/)

[4.9 (21)](https://www.capterra.com/p/181326/Intiative-CRM/reviews/)

Transform your sales with Initiative CRM! Precise tracking, seamless integration, and ultimate customization. Discover the premium alte [Learn more about Initiative CRM](https://www.capterra.com/p/181326/Intiative-CRM/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

[## Replyco](https://www.capterra.com/p/204918/Replyco/)

[4.7 (21)](https://www.capterra.com/p/204918/Replyco/reviews/)

Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces. [Learn more about Replyco](https://www.capterra.com/p/204918/Replyco/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

[## Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/)

[4.5 (21)](https://www.capterra.com/p/242231/Zendesk-Talk/reviews/)

Cloud-based call center software that enables team members to offers phone support to customers. [Learn more about Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Enghouse Contact Center](https://www.capterra.com/p/231432/Enghouse-Contact-Center/)

[4.5 (21)](https://www.capterra.com/p/231432/Enghouse-Contact-Center/reviews/)

Omni-channel, Contact Center solutions for SMBs to global, multi-site Enterprises. Microsoft Teams certified and AI-enabled. [Learn more about Enghouse Contact Center](https://www.capterra.com/p/231432/Enghouse-Contact-Center/)

Contact Center features reviewers most value

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Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

[## charles](https://www.capterra.com/p/229087/Charles/)

[4.4 (21)](https://www.capterra.com/p/229087/Charles/reviews/)

An easy-to-use user interface for teams to chat with customers on WhatsApp. [Learn more about charles](https://www.capterra.com/p/229087/Charles/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Alvaria CX Suite](https://www.capterra.com/p/234712/Alvaria/)

[4.0 (21)](https://www.capterra.com/p/234712/Alvaria/reviews/)

Expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance [Learn more about Alvaria CX Suite](https://www.capterra.com/p/234712/Alvaria/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Blitzz](https://www.capterra.com/p/156773/Blitzz/)

[4.7 (20)](https://www.capterra.com/p/156773/Blitzz/reviews/)

Blitzz empowers Customer Support, Sales & Field Service teams with remote video, AR & AI without an app download. [Learn more about Blitzz](https://www.capterra.com/p/156773/Blitzz/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/)

[4.7 (20)](https://www.capterra.com/p/148526/EvaluAgent/reviews/)

Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform. [Learn more about EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Dixa](https://www.capterra.com/p/159488/Dixa/)

[4.3 (20)](https://www.capterra.com/p/159488/Dixa/reviews/)

Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. [Learn more about Dixa](https://www.capterra.com/p/159488/Dixa/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Workforce Optimization (WFO)](https://www.capterra.com/p/225152/Monet-Live-WFO/)

[4.4 (19)](https://www.capterra.com/p/225152/Monet-Live-WFO/reviews/)

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management. [Learn more about Workforce Optimization (WFO)](https://www.capterra.com/p/225152/Monet-Live-WFO/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Sagicc](https://www.capterra.com/p/217309/Sagicc/)

[4.4 (19)](https://www.capterra.com/p/217309/Sagicc/reviews/)

Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers. [Learn more about Sagicc](https://www.capterra.com/p/217309/Sagicc/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Eloquant](https://www.capterra.com/p/240171/Eloquant/)

[4.3 (19)](https://www.capterra.com/p/240171/Eloquant/reviews/)

All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers. [Learn more about Eloquant](https://www.capterra.com/p/240171/Eloquant/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/)

[4.1 (19)](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/reviews/)

Ringio adds telephony features to your CRM for increased productivity, less manual data entry, and enhanced coaching and analytics. [Learn more about Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Cloudya](https://www.capterra.com/p/184983/NFON/)

[4.0 (19)](https://www.capterra.com/p/184983/NFON/reviews/)

Cloudya: Seamless cloud communication with Contact Center features for any device. Boost productivity—access your demo today! [Learn more about Cloudya](https://www.capterra.com/p/184983/NFON/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

[## inconnect](https://www.capterra.com/p/164772/OmniChannel/)

[3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/)

Connect and centralize all your CX channels [Learn more about inconnect](https://www.capterra.com/p/164772/OmniChannel/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Truly](https://www.capterra.com/p/175739/Truly/)

[3.8 (19)](https://www.capterra.com/p/175739/Truly/reviews/)

Enterprise voice tool that helps businesses capture call data, host joint conferences, transfer calls, schedule availability, and more. [Learn more about Truly](https://www.capterra.com/p/175739/Truly/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Medallia Agent Connect](https://www.capterra.com/p/181460/Stella-Connect/)

[4.9 (18)](https://www.capterra.com/p/181460/Stella-Connect/reviews/)

Medallia Agent Connect brings customer feedback, QA & coaching together to drive agent engagement, performance & customer satisfaction. [Learn more about Medallia Agent Connect](https://www.capterra.com/p/181460/Stella-Connect/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Adversus](https://www.capterra.com/p/192973/adversus-dialer/)

[4.8 (18)](https://www.capterra.com/p/192973/adversus-dialer/reviews/)

We help modern sales organizations boost KPIs, make better decisions based on insights, and manage contacts more wisely. [Learn more about Adversus](https://www.capterra.com/p/192973/adversus-dialer/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## VQ Online](https://www.capterra.com/p/237480/VQ-Online/)

[4.7 (18)](https://www.capterra.com/p/237480/VQ-Online/reviews/)

An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective. [Learn more about VQ Online](https://www.capterra.com/p/237480/VQ-Online/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Alvaria Cloud](https://www.capterra.com/p/167594/Alvaria/)

[4.3 (18)](https://www.capterra.com/p/167594/Alvaria/reviews/)

Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments [Learn more about Alvaria Cloud](https://www.capterra.com/p/167594/Alvaria/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Calilio](https://www.capterra.com/p/10016146/Calilio/)

[4.3 (18)](https://www.capterra.com/p/10016146/Calilio/reviews/)

Calilio is a business phone system designed to modernize your phone system [Learn more about Calilio](https://www.capterra.com/p/10016146/Calilio/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Ring4](https://www.capterra.com/p/186067/Ring4/)

[4.1 (18)](https://www.capterra.com/p/186067/Ring4/#reviews)

Ring4 is a video conferencing and business phone system in the cloud. [Learn more about Ring4](https://www.capterra.com/p/186067/Ring4/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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[## Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/)

[4.9 (17)](https://www.capterra.com/p/240468/Vocalcom-Hermes360/reviews/)

Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service. [Learn more about Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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[## EasyCall Cloud](https://www.capterra.com/p/147346/Easycall-Cloud/)

[4.4 (17)](https://www.capterra.com/p/147346/Easycall-Cloud/reviews/)

EasyCall Cloud: Flexible contact center software for seamless communication. [Learn more about EasyCall Cloud](https://www.capterra.com/p/147346/Easycall-Cloud/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## CallShaper](https://www.capterra.com/p/157494/CallShaper/)

[4.9 (16)](https://www.capterra.com/p/157494/CallShaper/reviews/)

Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more! [Learn more about CallShaper](https://www.capterra.com/p/157494/CallShaper/)

Contact Center features reviewers most value

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Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## Ringba](https://www.capterra.com/p/176276/Ringba/)

[4.9 (16)](https://www.capterra.com/p/176276/Ringba/reviews/)

Enterprise grade inbound call tracking for businesses, call centers, and professional marketers. [Learn more about Ringba](https://www.capterra.com/p/176276/Ringba/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

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Computer Telephony Integration

IVR

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[## ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/)

[4.6 (16)](https://www.capterra.com/p/196596/ICR-Evolution/reviews/)

Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media. [Learn more about ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

[## Nectar Desk](https://www.capterra.com/p/249710/Nectar-Desk/)

[4.6 (16)](https://www.capterra.com/p/249710/Nectar-Desk/reviews/)

Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance. [Learn more about Nectar Desk](https://www.capterra.com/p/249710/Nectar-Desk/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Intradiem](https://www.capterra.com/p/183147/Intradiem-Contact-Center-RPA/)

[4.4 (16)](https://www.capterra.com/p/183147/Intradiem-Contact-Center-RPA/reviews/)

Real-time workforce automation with 90-120 day deployment, 7x ROI, and 30 years enterprise trust. [Learn more about Intradiem](https://www.capterra.com/p/183147/Intradiem-Contact-Center-RPA/)

Contact Center features reviewers most value

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Auto-Dialer

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Computer Telephony Integration

IVR

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[## Samespace](https://www.capterra.com/p/140362/Novanet-C3/)

[3.6 (16)](https://www.capterra.com/p/140362/Novanet-C3/reviews/)

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. [Learn more about Samespace](https://www.capterra.com/p/140362/Novanet-C3/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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[## eVoice](https://www.capterra.com/p/265423/eVoice/)

[3.3 (16)](https://www.capterra.com/p/265423/eVoice/reviews/)

Empowering business owners with an affordable, reliable and flexible phone system. [Learn more about eVoice](https://www.capterra.com/p/265423/eVoice/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

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[## EdgeTier](https://www.capterra.com/p/200214/Arthur/)

[4.9 (15)](https://www.capterra.com/p/200214/Arthur/reviews/)

Helping you understand your customers, react to issues quickly, respond to queries faster, and deliver a great customer experience. [Learn more about EdgeTier](https://www.capterra.com/p/200214/Arthur/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Orcatec](https://www.capterra.com/p/119837/orcatec/)

[5.0 (14)](https://www.capterra.com/p/119837/orcatec/reviews/)

All MUST HAVE features gathered in one place to run successful business in service industry. [Learn more about Orcatec](https://www.capterra.com/p/119837/orcatec/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

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Computer Telephony Integration

IVR

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Reporting/Analytics

[## OXON](https://www.capterra.com/p/159228/OXON/)

[4.9 (14)](https://www.capterra.com/p/159228/OXON/reviews/)

A single platform to communicate and track customers throughout their lifecycle and make communication consistent. [Learn more about OXON](https://www.capterra.com/p/159228/OXON/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/)

[4.8 (14)](https://www.capterra.com/p/173066/Call-Center-Applications/reviews/)

Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. [Learn more about Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Infobip](https://www.capterra.com/p/127997/Infobip/)

[4.6 (14)](https://www.capterra.com/p/127997/Infobip/reviews/)

Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. [Learn more about Infobip](https://www.capterra.com/p/127997/Infobip/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

Page 4 of 9

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