# Page 5 | Best Contact Center Software 2026 | Capterra

> Page 5 - Find the top Contact Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/contact-center-software

---

# Best Contact Center Software - Page 5

[## Cyara](https://www.capterra.com/p/119554/Cruncher/)

[4.5 (14)](https://www.capterra.com/p/119554/Cruncher/reviews/)

Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. [Learn more about Cyara](https://www.capterra.com/p/119554/Cruncher/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## BeInContact](https://www.capterra.com/p/240379/Beincontact/)

[4.4 (14)](https://www.capterra.com/p/240379/Beincontact/#reviews)

BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.  [Learn more about BeInContact](https://www.capterra.com/p/240379/Beincontact/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## LeadDesk](https://www.capterra.com/p/130134/LeadDesk/)

[4.8 (13)](https://www.capterra.com/p/130134/LeadDesk/reviews/)

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise. [Learn more about LeadDesk](https://www.capterra.com/p/130134/LeadDesk/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[## ZIRO](https://www.capterra.com/p/233436/ZIRO/)

[4.8 (13)](https://www.capterra.com/p/233436/ZIRO/reviews/)

Provisioning software that's so easy to use, even your help desk can pitch in and take on day-to-day tasks without messing things up. [Learn more about ZIRO](https://www.capterra.com/p/233436/ZIRO/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/)

[4.5 (13)](https://www.capterra.com/p/227033/Oracle-Service/reviews/)

Customer service management solution that helps businesses assist customers to solve queries on the various platforms. [Learn more about Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/)

[4.2 (13)](https://www.capterra.com/p/179156/Cention-Contact-Center/reviews/)

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. [Learn more about Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Intalk.io](https://www.capterra.com/p/199866/Intalk-io/)

[4.1 (13)](https://www.capterra.com/p/199866/Intalk-io/reviews/)

Omnichannel customer interaction platform with self-service and agent-assisted capabilities to run multiple processes with multi-tenanc [Learn more about Intalk.io](https://www.capterra.com/p/199866/Intalk-io/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Contivio Contact Center](https://www.capterra.com/p/130559/Contivio-Contact-Center/)

[3.4 (13)](https://www.capterra.com/p/130559/Contivio-Contact-Center/reviews/)

Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs. [Learn more about Contivio Contact Center](https://www.capterra.com/p/130559/Contivio-Contact-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## InfoServ](https://www.capterra.com/p/150329/InfoServ/)

[4.9 (12)](https://www.capterra.com/p/150329/InfoServ/reviews/)

Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization. [Learn more about InfoServ](https://www.capterra.com/p/150329/InfoServ/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## VIS Centralino in Cloud](https://www.capterra.com/p/10008933/VIS/)

[4.7 (12)](https://www.capterra.com/p/10008933/VIS/#reviews)

VIS, integrated with the Cisco CUCM platform, is the ideal solution for companies that want to use innovative technologies. [Learn more about VIS Centralino in Cloud](https://www.capterra.com/p/10008933/VIS/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Enghouse eKMS](https://www.capterra.com/p/225293/eKMS/)

[4.2 (12)](https://www.capterra.com/p/225293/eKMS/reviews/)

eKMS helps your customers and agents quickly and intuitively find the information they need. [Learn more about Enghouse eKMS](https://www.capterra.com/p/225293/eKMS/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## MegaDialer](https://www.capterra.com/p/240638/Megacall/)

[4.9 (11)](https://www.capterra.com/p/240638/Megacall/reviews/)

Predictive dialer that helps call centers manage productivity and deliver efficient customer experience. Personalized your campaigns. [Learn more about MegaDialer](https://www.capterra.com/p/240638/Megacall/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/)

[4.9 (11)](https://www.capterra.com/p/251267/Cisco-Finesse/reviews/)

Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. [Learn more about Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## contactSPACE](https://www.capterra.com/p/141507/contactSPACE/)

[4.8 (11)](https://www.capterra.com/p/141507/contactSPACE/reviews/)

contactSPACE is a powerful outbound contact solution that seamlessly integrates with other contact center platforms. [Learn more about contactSPACE](https://www.capterra.com/p/141507/contactSPACE/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

[4.7 (11)](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/reviews/)

Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints. [Learn more about Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Maqsam](https://www.capterra.com/p/10022352/Maqsam/)

[4.5 (11)](https://www.capterra.com/p/10022352/Maqsam/reviews/)

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.  [Learn more about Maqsam](https://www.capterra.com/p/10022352/Maqsam/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Balto](https://www.capterra.com/p/169149/Balto/)

[4.3 (11)](https://www.capterra.com/p/169149/Balto/reviews/)

Balto unites agents with AI to enable better conversations that deliver results. An AI-Powered Contact Center at Your Fingertips. [Learn more about Balto](https://www.capterra.com/p/169149/Balto/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Kiamo](https://www.capterra.com/p/200863/Kiamo/)

[4.2 (11)](https://www.capterra.com/p/200863/Kiamo/reviews/)

Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations. [Learn more about Kiamo](https://www.capterra.com/p/200863/Kiamo/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Help Lightning](https://www.capterra.com/p/200979/Help-Lightning/)

[5.0 (10)](https://www.capterra.com/p/200979/Help-Lightning/#reviews)

We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help. [Learn more about Help Lightning](https://www.capterra.com/p/200979/Help-Lightning/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## ZaiConversations](https://www.capterra.com/p/169225/ZaiConversations/)

[4.9 (10)](https://www.capterra.com/p/169225/ZaiConversations/reviews/)

Call center management solution that helps businesses personalize routing and prioritize interactions from various channels. [Learn more about ZaiConversations](https://www.capterra.com/p/169225/ZaiConversations/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Flinkit](https://www.capterra.com/p/240161/Flinkit/)

[4.8 (10)](https://www.capterra.com/p/240161/Flinkit/#reviews)

Conversational commerce suite that helps sales teams unlock messengers as the strongest sales channel. [Learn more about Flinkit](https://www.capterra.com/p/240161/Flinkit/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## CallMaker](https://www.capterra.com/p/10001522/CallMaker/)

[4.8 (10)](https://www.capterra.com/p/10001522/CallMaker/reviews/)

CallMaker is a call center software that helps grow your inside sales. The Dialer is the first dialer that learns. [Learn more about CallMaker](https://www.capterra.com/p/10001522/CallMaker/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## HiperMe!](https://www.capterra.com/p/10010068/HiperMe/)

[4.8 (10)](https://www.capterra.com/p/10010068/HiperMe/#reviews)

Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place. [Learn more about HiperMe!](https://www.capterra.com/p/10010068/HiperMe/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Inxide](https://www.capterra.com/p/237162/INX-app/)

[4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/)

Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way [Learn more about Inxide](https://www.capterra.com/p/237162/INX-app/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/)

[4.5 (10)](https://www.capterra.com/p/188017/Chatbot2Go/reviews/)

EBCall is a Contact Centre AI solution that speaks to your customers in a voice that is both empathetic and humane. [Learn more about Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## InfiniTalk](https://www.capterra.com/p/254343/InfiniTalk/)

[4.5 (10)](https://www.capterra.com/p/254343/InfiniTalk/#reviews)

Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting. [Learn more about InfiniTalk](https://www.capterra.com/p/254343/InfiniTalk/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## INO CX](https://www.capterra.com/p/194303/INO-CX/)

[4.5 (10)](https://www.capterra.com/p/194303/INO-CX/reviews/)

All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution. [Learn more about INO CX](https://www.capterra.com/p/194303/INO-CX/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Moveo.AI](https://www.capterra.com/p/266793/MveoAI/)

[5.0 (9)](https://www.capterra.com/p/266793/MveoAI/reviews/)

Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes. [Learn more about Moveo.AI](https://www.capterra.com/p/266793/MveoAI/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## AIO](https://www.capterra.com/p/264483/AIO/)

[4.9 (9)](https://www.capterra.com/p/264483/AIO/reviews/)

Web-based communication platform that helps marketers create campaigns via drag and drop interface, send updates on WhatsApp, and more. [Learn more about AIO](https://www.capterra.com/p/264483/AIO/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Diabolocom](https://www.capterra.com/p/181150/Diabolocom/)

[4.9 (9)](https://www.capterra.com/p/181150/Diabolocom/reviews/)

As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions.  [Learn more about Diabolocom](https://www.capterra.com/p/181150/Diabolocom/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Steam-connect](https://www.capterra.com/p/158092/Steam-connect/)

[4.9 (9)](https://www.capterra.com/p/158092/Steam-connect/reviews/)

Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media. [Learn more about Steam-connect](https://www.capterra.com/p/158092/Steam-connect/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Ticker](https://www.capterra.com/p/264877/Ticker/)

[4.7 (9)](https://www.capterra.com/p/264877/Ticker/#reviews)

Omnichannel platform that helps companies to unify and automate communications with chatbots, multiagent, broadcast campaigns and more. [Learn more about Ticker](https://www.capterra.com/p/264877/Ticker/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Surfboard](https://www.capterra.com/p/10002193/Surfboard/)

[4.6 (9)](https://www.capterra.com/p/10002193/Surfboard/reviews/)

Surfboard is the simpler, fairer WFM platform for customer support teams [Learn more about Surfboard](https://www.capterra.com/p/10002193/Surfboard/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Clarity Connect](https://www.capterra.com/p/149136/Clarity-Connect/)

[3.7 (9)](https://www.capterra.com/p/149136/Clarity-Connect/reviews/)

Cloud-based call center solution that helps businesses to manage call flow, record call, identify callers and survey customers. [Learn more about Clarity Connect](https://www.capterra.com/p/149136/Clarity-Connect/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## InGenius](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/)

[4.9 (8)](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/reviews/)

Increase agent productivity and earn happier customers with a seamless connection between your business phone system and CRM. [Learn more about InGenius](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## IPscape](https://www.capterra.com/p/81931/IpSCAPE/)

[4.9 (8)](https://www.capterra.com/p/81931/IpSCAPE/reviews/)

Cloud Contact centre technology solution hosted on Azure that is feature rich, scalable and offers advanced integration capabilities [Learn more about IPscape](https://www.capterra.com/p/81931/IpSCAPE/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## ClarityTel](https://www.capterra.com/p/152255/Business-VoIP-Solutions/)

[4.8 (8)](https://www.capterra.com/p/152255/Business-VoIP-Solutions/reviews/)

ClarityTel provides cost-effective, easy-to-use phone system solutions for businesses of all sizes using advanced VoIP technologies. [Learn more about ClarityTel](https://www.capterra.com/p/152255/Business-VoIP-Solutions/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Pypestream](https://www.capterra.com/p/205673/Pypestream/)

[4.8 (8)](https://www.capterra.com/p/205673/Pypestream/reviews/)

Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly. [Learn more about Pypestream](https://www.capterra.com/p/205673/Pypestream/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## NICE Workforce Management](https://www.capterra.com/p/211852/NICE-Workforce-Management/)

[4.9 (7)](https://www.capterra.com/p/211852/NICE-Workforce-Management/reviews/)

NICE WFM Suite allows contact centers to plan, hire, forecast, schedule, manage, and automate the critical management of their people. [Learn more about NICE Workforce Management](https://www.capterra.com/p/211852/NICE-Workforce-Management/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Ressolve](https://www.capterra.com/p/217313/Ressolve/)

[4.7 (7)](https://www.capterra.com/p/217313/Ressolve/#reviews)

Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations. [Learn more about Ressolve](https://www.capterra.com/p/217313/Ressolve/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## QualityDesk](https://www.capterra.com/p/249221/QualityDesk/)

[4.6 (7)](https://www.capterra.com/p/249221/QualityDesk/#reviews)

QualityDesk is an easy-to-use leadership software for any company, that cares about its people & customers. [Learn more about QualityDesk](https://www.capterra.com/p/249221/QualityDesk/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/)

[4.4 (7)](https://www.capterra.com/p/10019979/Luware-Nimbus/reviews/)

Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub. [Learn more about Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## SanCCS](https://www.capterra.com/p/238049/SanCCS/)

[5.0 (6)](https://www.capterra.com/p/238049/SanCCS/#reviews)

Make the best use of SAN Software's Contact Center solutions features and cement your business communication gaps. Using this solution  [Learn more about SanCCS](https://www.capterra.com/p/238049/SanCCS/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)

[5.0 (6)](https://www.capterra.com/p/223888/Twilio-Flex/#reviews)

Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center. [Learn more about Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## VoiceAnalytics](https://www.capterra.com/p/231860/VoiceAnalytics/)

[4.8 (6)](https://www.capterra.com/p/231860/VoiceAnalytics/#reviews)

Speech analytics solution that improves performance, quality management and customer satisfaction. [Learn more about VoiceAnalytics](https://www.capterra.com/p/231860/VoiceAnalytics/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## F-RevoCRM](https://www.capterra.com/p/247172/F-RevoCRM/)

[4.3 (6)](https://www.capterra.com/p/247172/F-RevoCRM/#reviews)

CRM tool that enables Japanese professionals to manage customer-related information from a single dashboard available on the cloud. [Learn more about F-RevoCRM](https://www.capterra.com/p/247172/F-RevoCRM/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## LiveOps](https://www.capterra.com/p/124415/LiveOps/)

[3.7 (6)](https://www.capterra.com/p/124415/LiveOps/#reviews)

With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. [Learn more about LiveOps](https://www.capterra.com/p/124415/LiveOps/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Pointel Configuration Management Solution](https://www.capterra.com/p/252550/Configuration-Management-Solution/)

[5.0 (5)](https://www.capterra.com/p/252550/Configuration-Management-Solution/#reviews)

Configuration management solution helps you optimize, manage, track quickly, and process the Genesys configuration environment changes. [Learn more about Pointel Configuration Management Solution](https://www.capterra.com/p/252550/Configuration-Management-Solution/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## CaseManager](https://www.capterra.com/p/10013368/CaseManager/)

[5.0 (5)](https://www.capterra.com/p/10013368/CaseManager/#reviews)

A customizable contact center solution that streamlines operations with team management, automated workflows, custom fields, and more. [Learn more about CaseManager](https://www.capterra.com/p/10013368/CaseManager/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Thrio](https://www.capterra.com/p/239949/Thrio/)

[5.0 (5)](https://www.capterra.com/p/239949/Thrio/#reviews)

Thrio's hybrid CCaaS/CPaaS platform features process automation, inbound/outbound voice, full omnichannel, and built-in AI tools. [Learn more about Thrio](https://www.capterra.com/p/239949/Thrio/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

Page 5 of 9

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Filter (412) Products:

Sort By:

Sponsored

* * *

Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

Agent Interface

AI Copilot

Auto-Dialer

Automated Routing

Chatbot

Collaboration Tools

Computer Telephony Integration

Generative AI

IVR

Quality Management

Queue Management

Reporting/Analytics

Workforce Management

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad

Related Software Category:

[Live Chat Software](https://www.capterra.com/live-chat-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/)

I'm looking for Contact Center Software that is:

[Free](https://www.capterra.com/contact-center-software/s/free/)