# Page 6 | Best Contact Center Software 2026 | Capterra > Page 6 - Find the top Contact Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/contact-center-software --- # Best Contact Center Software - Page 6 [## DialerAI](https://www.capterra.com/p/168692/star2billing/) [4.8 (5)](https://www.capterra.com/p/168692/star2billing/#reviews) Call-center suite offering inbound and outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. [Learn more about DialerAI](https://www.capterra.com/p/168692/star2billing/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## AuguTech](https://www.capterra.com/p/159721/AuguTech/) [4.8 (5)](https://www.capterra.com/p/159721/AuguTech/#reviews) AuguTech provides an award-winning comprehensive CRM and Predictive Dialing platform, proven to Increase productivity. [Learn more about AuguTech](https://www.capterra.com/p/159721/AuguTech/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) [4.6 (5)](https://www.capterra.com/p/130323/Eureka/#reviews) CallMiner is the leader in conversation intelligence to improve CX, capturing, analyzing and uncovering insights on interactions. [Learn more about CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## PhoneCall](https://www.capterra.com/p/165366/PhoneCall/) [4.6 (5)](https://www.capterra.com/p/165366/PhoneCall/#reviews) PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing. [Learn more about PhoneCall](https://www.capterra.com/p/165366/PhoneCall/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) [4.6 (5)](https://www.capterra.com/p/92454/OmVista/#reviews) OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. [Learn more about OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Cisco Unified Contact Center Express](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/) [4.4 (5)](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/#reviews) Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage. [Learn more about Cisco Unified Contact Center Express](https://www.capterra.com/p/212123/Cisco-Unified-Contact-Center-Express/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## C2Perform](https://www.capterra.com/p/168039/EducationFolder/) [4.4 (5)](https://www.capterra.com/p/168039/EducationFolder/#reviews) An all-in-one, cloud-based contact center software solution that allows your center to perform at high levels. Easy to implement. [Learn more about C2Perform](https://www.capterra.com/p/168039/EducationFolder/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) [4.4 (5)](https://www.capterra.com/p/276654/Broadcaster-BOT/#reviews) Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform [Learn more about Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Quvu](https://www.capterra.com/p/248596/Quvu/) [4.2 (5)](https://www.capterra.com/p/248596/Quvu/#reviews) Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance. [Learn more about Quvu](https://www.capterra.com/p/248596/Quvu/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) [4.2 (5)](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/#reviews) Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable. [Learn more about MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Dezide](https://www.capterra.com/p/39208/Advisor/) [4.2 (5)](https://www.capterra.com/p/39208/Advisor/#reviews) Use Interactive Troubleshooting Guides to make sure everybody troubleshoots like the best [Learn more about Dezide](https://www.capterra.com/p/39208/Advisor/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) [4.0 (5)](https://www.capterra.com/p/240811/Knowlarity/#reviews) Cloud Contact Center streamlines voice operations. Track call center metrics to enhance agent productivity & customer satisfaction KPIs [Learn more about Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) [3.8 (5)](https://www.capterra.com/p/265760/Mosaicx/#reviews) Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. [Learn more about Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Servetel](https://www.capterra.com/p/198854/Servetel/) [3.4 (5)](https://www.capterra.com/p/198854/Servetel/#reviews) Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.  [Learn more about Servetel](https://www.capterra.com/p/198854/Servetel/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Bonder](https://www.capterra.com/p/10001564/Bonder/) [5.0 (4)](https://www.capterra.com/p/10001564/Bonder/#reviews) Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees at the product. [Learn more about Bonder](https://www.capterra.com/p/10001564/Bonder/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Focus Contact Center](https://www.capterra.com/p/141548/Call-Center-Software/) [5.0 (4)](https://www.capterra.com/p/141548/Call-Center-Software/#reviews) Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social). [Learn more about Focus Contact Center](https://www.capterra.com/p/141548/Call-Center-Software/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Sparrow](https://www.capterra.com/p/217419/Sparrow/) [5.0 (4)](https://www.capterra.com/p/217419/Sparrow/#reviews) Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration [Learn more about Sparrow](https://www.capterra.com/p/217419/Sparrow/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Newfies-Dialer](https://www.capterra.com/p/152962/Newfies-Dialer/) [5.0 (4)](https://www.capterra.com/p/152962/Newfies-Dialer/#reviews) Call-center suite offering inbound and outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. [Learn more about Newfies-Dialer](https://www.capterra.com/p/152962/Newfies-Dialer/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## ViaDialog](https://www.capterra.com/p/10003914/ViaFlow/) [5.0 (4)](https://www.capterra.com/p/10003914/ViaFlow/#reviews) AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration. [Learn more about ViaDialog](https://www.capterra.com/p/10003914/ViaFlow/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Regal](https://www.capterra.com/p/10012149/Regal/) [4.8 (4)](https://www.capterra.com/p/10012149/Regal/#reviews) Regal is the AI-Enabled Outbound Conversation Platform. Build the best-converting outbound funnel to hit your growth goals. [Learn more about Regal](https://www.capterra.com/p/10012149/Regal/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## CallBlitzer](https://www.capterra.com/p/164158/CallBlitzer/) [4.5 (4)](https://www.capterra.com/p/164158/CallBlitzer/#reviews) CallBliter is an all-in-one outbound contact center platform. Customers have experienced a 300% increase in contact rates. [Learn more about CallBlitzer](https://www.capterra.com/p/164158/CallBlitzer/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Voximplant Kit](https://www.capterra.com/p/10004407/Voximplant-Kit/) [4.5 (4)](https://www.capterra.com/p/10004407/Voximplant-Kit/#reviews) Voximplant Kit is an all-in-one omnichannel cloud call center that automates inbound and outbound calls. Request 14 days for free here. [Learn more about Voximplant Kit](https://www.capterra.com/p/10004407/Voximplant-Kit/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## VoxDesk](https://www.capterra.com/p/248615/VoxDesk/) [4.3 (4)](https://www.capterra.com/p/248615/VoxDesk/#reviews) VoxDesk is a cloud-based call center software solution that helps users with call scripts, automated dialing, notifications and more. [Learn more about VoxDesk](https://www.capterra.com/p/248615/VoxDesk/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## ConVox](https://www.capterra.com/p/134502/ConVox/) [4.3 (4)](https://www.capterra.com/p/134502/ConVox/#reviews) "ConVox: AI omnichannel & ticketing platform to unify customer engagement. Visit & review us on Gartner to boost your CX." [Learn more about ConVox](https://www.capterra.com/p/134502/ConVox/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) [4.3 (4)](https://www.capterra.com/p/10025865/Contact-Center-Hub/#reviews) NFON Contact Center Hub: AI-driven omnichannel support for faster, smarter, and secure GDPR-compliant top experiences in the cloud. [Learn more about NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Dextr](https://www.capterra.com/p/254917/Dextr/) [5.0 (3)](https://www.capterra.com/p/254917/Dextr/#reviews) Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect, that enhances call center while reducing costs. [Learn more about Dextr](https://www.capterra.com/p/254917/Dextr/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Aceyus](https://www.capterra.com/p/150303/Aceyus/) [5.0 (3)](https://www.capterra.com/p/150303/Aceyus/#reviews) Aceyus empowers companies to enhance the customer experience through multi-channel reporting, customer journeys and custom dashboards. [Learn more about Aceyus](https://www.capterra.com/p/150303/Aceyus/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## LEX Reception](https://www.capterra.com/p/213013/LEX-Reception/) [5.0 (3)](https://www.capterra.com/p/213013/LEX-Reception/#reviews) LEX Reception provides a complete legal reception solution for legal intake, call answering, appointment setting, and more. [Learn more about LEX Reception](https://www.capterra.com/p/213013/LEX-Reception/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## VHT Callback](https://www.capterra.com/p/152614/VHT-Callback/) [5.0 (3)](https://www.capterra.com/p/152614/VHT-Callback/#reviews) Call center tool that enables improvement of customer experience through planning, forecasting, and reduced hold times. [Learn more about VHT Callback](https://www.capterra.com/p/152614/VHT-Callback/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## HaloCRM](https://www.capterra.com/p/10003936/HaloCRM/) [5.0 (3)](https://www.capterra.com/p/10003936/HaloCRM/#reviews) HaloCRM is a cloud-based contact center solution for businesses of all sizes. [Learn more about HaloCRM](https://www.capterra.com/p/10003936/HaloCRM/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) [5.0 (3)](https://www.capterra.com/p/245399/ATT-Contact-Center/#reviews) Cloud-based platform that facilitates omnichannel communication for organization. [Learn more about AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## PolyAI](https://www.capterra.com/p/198201/PolyAI/) [5.0 (3)](https://www.capterra.com/p/198201/PolyAI/#reviews) PolyAI builds the world's most lifelike voice AI agents to supercharge enterprise contact centers. [Learn more about PolyAI](https://www.capterra.com/p/198201/PolyAI/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## ConneXio](https://www.capterra.com/p/198603/Telesero/) [5.0 (3)](https://www.capterra.com/p/198603/Telesero/#reviews) Dialer/CRM/PBX/Workspace Configuration/HR and Employee portals.. 30% below what your paying now. GAURANTEED  [Learn more about ConneXio](https://www.capterra.com/p/198603/Telesero/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Gnatta](https://www.capterra.com/p/144153/Gnatta/) [4.7 (3)](https://www.capterra.com/p/144153/Gnatta/#reviews) AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. [Learn more about Gnatta](https://www.capterra.com/p/144153/Gnatta/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## VARTA](https://www.capterra.com/p/185132/Customer-Communication-Management/) [4.7 (3)](https://www.capterra.com/p/185132/Customer-Communication-Management/#reviews) FCI CCM’s VARTA platform offers AI-driven, compliant, and personalized customer communication for banks, driving engagement and growth. [Learn more about VARTA](https://www.capterra.com/p/185132/Customer-Communication-Management/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## yoummday](https://www.capterra.com/p/10005516/yoummday/) [4.7 (3)](https://www.capterra.com/p/10005516/yoummday/#reviews) Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform. [Learn more about yoummday](https://www.capterra.com/p/10005516/yoummday/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## CC4Teams](https://www.capterra.com/p/10025044/CC4Teams/) [4.7 (3)](https://www.capterra.com/p/10025044/CC4Teams/#reviews) CC4Teams is a powerful, cloud-based Omni-Channel Customer Contact solution. That streamlines workflows and reduces wait times [Learn more about CC4Teams](https://www.capterra.com/p/10025044/CC4Teams/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Volie](https://www.capterra.com/p/204826/Volie/) [4.7 (3)](https://www.capterra.com/p/204826/Volie/#reviews) Automotive call center software made for dealerships. Evolve your BDC with modern call center software so your agents can work smarter. [Learn more about Volie](https://www.capterra.com/p/204826/Volie/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Daktela](https://www.capterra.com/p/229567/Daktela/) [4.3 (3)](https://www.capterra.com/p/229567/Daktela/#reviews) Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application. [Learn more about Daktela](https://www.capterra.com/p/229567/Daktela/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## iNexus](https://www.capterra.com/p/132732/iNexus/) [4.3 (3)](https://www.capterra.com/p/132732/iNexus/#reviews) Remove the SPAM & SCAM likely messages from your dialing campaigns immediately. Increase your contacts by 500% on the first day. [Learn more about iNexus](https://www.capterra.com/p/132732/iNexus/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) [4.3 (3)](https://www.capterra.com/p/95190/SpiceCSM/#reviews) SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. [Learn more about SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) [4.3 (3)](https://www.capterra.com/p/197952/Observe-AI/#reviews) Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents. [Learn more about Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Odigo](https://www.capterra.com/p/196966/Odigo/) [4.0 (3)](https://www.capterra.com/p/196966/Odigo/#reviews) A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries [Learn more about Odigo](https://www.capterra.com/p/196966/Odigo/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Pulse](https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/) [3.7 (3)](https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/#reviews) Call center solution that helps businesses manage call routing, recording, queues, transfers, forwarding and more. [Learn more about Pulse](https://www.capterra.com/p/10009261/Pulse-Cloud-Call-Centre/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Connex One](https://www.capterra.com/p/179275/Connex-One/) [3.0 (3)](https://www.capterra.com/p/179275/Connex-One/#reviews) Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers [Learn more about Connex One](https://www.capterra.com/p/179275/Connex-One/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Audara](https://www.capterra.com/p/219842/Audara/) [5.0 (2)](https://www.capterra.com/p/219842/Audara/#reviews) AI-Driven Omnichannel Contact Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics. [Learn more about Audara](https://www.capterra.com/p/219842/Audara/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Dialics](https://www.capterra.com/p/240606/Dialics/) [5.0 (2)](https://www.capterra.com/p/240606/Dialics/#reviews) Dialics enhances contact centers with call tracking, real-time routing, IVR, and detailed analytics for improved customer service. [Learn more about Dialics](https://www.capterra.com/p/240606/Dialics/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Callmaker](https://www.capterra.com/p/152121/Callmaker/) [5.0 (2)](https://www.capterra.com/p/152121/Callmaker/#reviews) Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! [Learn more about Callmaker](https://www.capterra.com/p/152121/Callmaker/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## Sprinklr Service](https://www.capterra.com/p/10006279/Sprinklr-Service/) [5.0 (2)](https://www.capterra.com/p/10006279/Sprinklr-Service/#reviews) Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.  [Learn more about Sprinklr Service](https://www.capterra.com/p/10006279/Sprinklr-Service/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics [## RapportCMS](https://www.capterra.com/p/234525/RapportCMS/) [5.0 (2)](https://www.capterra.com/p/234525/RapportCMS/#reviews) SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation. [Learn more about RapportCMS](https://www.capterra.com/p/234525/RapportCMS/) Contact Center features reviewers most value Agent Interface Auto-Dialer Automated Routing Chatbot Computer Telephony Integration IVR Quality Management Queue Management Reporting/Analytics Page 6 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (412) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Agent Interface AI Copilot Auto-Dialer Automated Routing Chatbot Collaboration Tools Computer Telephony Integration Generative AI IVR Quality Management Queue Management Reporting/Analytics Workforce Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Live Chat Software](https://www.capterra.com/live-chat-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Contact Center Quality Assurance Software](https://www.capterra.com/contact-center-quality-assurance-software/) I'm looking for Contact Center Software that is: [Free](https://www.capterra.com/contact-center-software/s/free/)