# Page 9 | Best Contact Center Software 2026 | Capterra

> Page 9 - Find the top Contact Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/contact-center-software

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# Best Contact Center Software - Page 9

[## XiVO](https://www.capterra.com/p/10031257/XiVO/)

0.0 (0)

XiVO is open-source IP telephony and unified communications software for enterprise collaboration and call center management. [Learn more about XiVO](https://www.capterra.com/p/10031257/XiVO/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## AI-Powered Voice Assistants](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/)

0.0 (0)

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. [Learn more about AI-Powered Voice Assistants](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## DashCX](https://www.capterra.com/p/10004574/WhatCX-Free/)

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WhatCX Free is a free CRM on WhatsApp Cloud APIDashCX is sales software to manage live WhatsApp chats, nurture leads, and automate conv [Learn more about DashCX](https://www.capterra.com/p/10004574/WhatCX-Free/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

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[## Antelope Systems](https://www.capterra.com/p/235886/Antelope-Systems/)

0.0 (0)

Antelope offer CRM solutions, unique lead management tools, Ninja, Financials, KYC, Communication, and PSP integrations all in one. [Learn more about Antelope Systems](https://www.capterra.com/p/235886/Antelope-Systems/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Wocom365](https://www.capterra.com/p/10030181/Wocom365/)

0.0 (0)

Wocom365 is a conversational engagement platform that streamlines customer communication through voice, messaging, and AI solutions. [Learn more about Wocom365](https://www.capterra.com/p/10030181/Wocom365/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Manhattan Active Omni](https://www.capterra.com/p/209714/Manhattan-Active-Omni/)

0.0 (0)

Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations. [Learn more about Manhattan Active Omni](https://www.capterra.com/p/209714/Manhattan-Active-Omni/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## CapX Engage](https://www.capterra.com/p/10035184/CapX-Engage/)

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CapX Engage is a customer engagement software that enables enterprises to connect with customers through video interactions. [Learn more about CapX Engage](https://www.capterra.com/p/10035184/CapX-Engage/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Teleforce](https://www.capterra.com/p/10008581/Teleforce/)

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Teleforce is a communication suite that helps businesses optimize the engagement experience.  [Learn more about Teleforce](https://www.capterra.com/p/10008581/Teleforce/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Echo AI](https://www.capterra.com/p/201784/Pathlight/)

0.0 (0)

Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform [Learn more about Echo AI](https://www.capterra.com/p/201784/Pathlight/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## mySQM Customer Service QA](https://www.capterra.com/p/253579/mySQM-FCR-Insights/)

0.0 (0)

mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX. [Learn more about mySQM Customer Service QA](https://www.capterra.com/p/253579/mySQM-FCR-Insights/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Kundo](https://www.capterra.com/p/160987/Kundo/)

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All-in-one platform for your digital customer service. Email, chat, enquiry forum and social media. [Learn more about Kundo](https://www.capterra.com/p/160987/Kundo/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## NobelBiz OMNI+](https://www.capterra.com/p/160307/Cloud-Contact-Center/)

0.0 (0)

Contact Center Technology company. Offering unique carrier-of-carriers network and fully-remote omnichannel software. [Learn more about NobelBiz OMNI+](https://www.capterra.com/p/160307/Cloud-Contact-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Nuance Contact Center AI](https://www.capterra.com/p/251431/Nuance-Contact-Center-AI/)

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Nuance Contact Center AI is a contact center platform that utilises conversational AI to improve customer and agent experiences. [Learn more about Nuance Contact Center AI](https://www.capterra.com/p/251431/Nuance-Contact-Center-AI/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## NobelBiz Voice Carrier Network](https://www.capterra.com/p/245805/NobelBiz-Voice-Carrier-Network/)

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NobelBiz Voice Carrier Network is built on telephony infrastructure mainly designed for contact centers. [Learn more about NobelBiz Voice Carrier Network](https://www.capterra.com/p/245805/NobelBiz-Voice-Carrier-Network/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Local Measure](https://www.capterra.com/p/174699/Local-Measure/)

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Local Measure is a customer experience platform to help businesses identify, understand and engage customers to drive loyalty. [Learn more about Local Measure](https://www.capterra.com/p/174699/Local-Measure/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Fusion Connect CCaaS](https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/)

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Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution. [Learn more about Fusion Connect CCaaS](https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Verascape](https://www.capterra.com/p/169287/Omni-Channel-Self-Service/)

0.0 (0)

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics [Learn more about Verascape](https://www.capterra.com/p/169287/Omni-Channel-Self-Service/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## CalLite CRM](https://www.capterra.com/p/10016683/CalLite-CRM/)

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Cloud-based CRM that helps small and large businesses manage outbound calls, telephony, reporting and more. [Learn more about CalLite CRM](https://www.capterra.com/p/10016683/CalLite-CRM/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## DCDial](https://www.capterra.com/p/186810/Could-Call-Center/)

0.0 (0)

A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution. [Learn more about DCDial](https://www.capterra.com/p/186810/Could-Call-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Wavix](https://www.capterra.com/p/215456/Wavix/)

0.0 (0)

Wavix offers reliable, multi-channel communication environment at scale. Quickly set up voice and messaging using API or GUI. [Learn more about Wavix](https://www.capterra.com/p/215456/Wavix/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Microtalk](https://www.capterra.com/p/10026685/Microtalk/)

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Cloud-based communication platform that provides businesses a cloud PBX, contact center software, and high-speed fiber internet. [Learn more about Microtalk](https://www.capterra.com/p/10026685/Microtalk/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## CommPeak Dialer](https://www.capterra.com/p/201709/CommPeak-Dialer/)

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CommPeak’s AI-Powered Predictive Dialer boosts agent talk time, filters voicemails, and enables omnichannel lead engagement. [Learn more about CommPeak Dialer](https://www.capterra.com/p/201709/CommPeak-Dialer/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Nvoip](https://www.capterra.com/p/178289/Nvoip/)

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Nvoip transforms business communication. Elevate customer service, boost sales, and streamline operations with our platform. [Learn more about Nvoip](https://www.capterra.com/p/178289/Nvoip/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Office24by7](https://www.capterra.com/p/172453/Cloud-Telephony/)

0.0 (0)

Omnichannel contact center unifying voice, chat, email, and social messaging for seamless customer engagement and automation. [Learn more about Office24by7](https://www.capterra.com/p/172453/Cloud-Telephony/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## HGS Agent X](https://www.capterra.com/p/249025/HGS-Agent-X/)

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Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity & enhance CX. Know more. [Learn more about HGS Agent X](https://www.capterra.com/p/249025/HGS-Agent-X/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Uniphore](https://www.capterra.com/p/180755/Uniphore/)

0.0 (0)

Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. [Learn more about Uniphore](https://www.capterra.com/p/180755/Uniphore/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Belsmart](https://www.capterra.com/p/10012591/Beltalk-Contact-Center-Software/)

0.0 (0)

Belsmart is a cloud based omni-channel Contact center software for Sales, marketing, lead generation and customer service teams. [Learn more about Belsmart](https://www.capterra.com/p/10012591/Beltalk-Contact-Center-Software/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Flip CX](https://www.capterra.com/p/253646/RedRoute/)

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Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time. [Learn more about Flip CX](https://www.capterra.com/p/253646/RedRoute/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## VICIdial](https://www.capterra.com/p/10036871/VICIdial/)

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Custom Vicidial services by KingAsterisk Technologies. Tailored UI, API integrations, and advanced reporting to boost your ROI. [Learn more about VICIdial](https://www.capterra.com/p/10036871/VICIdial/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Aladino by Digevo](https://www.capterra.com/p/10018866/Aladino-by-Digevo/)

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Aladino by Digevo offers a comprehensive platform that automates, centralizes, and modernizes contact centers. [Learn more about Aladino by Digevo](https://www.capterra.com/p/10018866/Aladino-by-Digevo/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Pod AI](https://www.capterra.com/p/10032867/Pod-AI/)

0.0 (0)

AI contact center solution with 24/7 AI agents, natural voices, and 30+ languages to cut costs and improve customer experience. [Learn more about Pod AI](https://www.capterra.com/p/10032867/Pod-AI/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Cross-CX](https://www.capterra.com/p/154612/CROSS-CRM/)

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Enables direct connectivity to all major CRM & CC platforms and eases reporting & all media monitoring of interactions. [Learn more about Cross-CX](https://www.capterra.com/p/154612/CROSS-CRM/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Contact Centre Solution](https://www.capterra.com/p/10013101/Contact-Centre-Solution/)

0.0 (0)

AI-powered omnichannel contact centre with voice, chat, WhatsApp, email & social, boosting CX, analytics & agent productivity. [Learn more about Contact Centre Solution](https://www.capterra.com/p/10013101/Contact-Centre-Solution/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Axialys](https://www.capterra.com/p/196633/Centrex/)

0.0 (0)

AI-powered cloud telephony & native CRM integrations to scale your customer service & support performance with smart voice management. [Learn more about Axialys](https://www.capterra.com/p/196633/Centrex/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## etrack1](https://www.capterra.com/p/10014082/etrack1/)

0.0 (0)

GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more. [Learn more about etrack1](https://www.capterra.com/p/10014082/etrack1/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Lead Center](https://www.capterra.com/p/266872/Lead-Center/)

0.0 (0)

Lead Center is a business phone that combines calls, texts, and chats with marketing smarts. [Learn more about Lead Center](https://www.capterra.com/p/266872/Lead-Center/)

Contact Center features reviewers most value

Agent Interface

Auto-Dialer

Automated Routing

Chatbot

Computer Telephony Integration

IVR

Quality Management

Queue Management

Reporting/Analytics

[## Expertflow Contact Center](https://www.capterra.com/p/251515/Expertflow-Contact-Center/)

0.0 (0)

Customer care for voice, video, chat(web,sms,FB,WhatsApp..), email. IVR with CRM & AI integration (bots, biometrics, customer journey) [Learn more about Expertflow Contact Center](https://www.capterra.com/p/251515/Expertflow-Contact-Center/)

Contact Center features reviewers most value

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Auto-Dialer

Automated Routing

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Computer Telephony Integration

IVR

Quality Management

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Reporting/Analytics

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