# 2025 Capterra Shortlist for Contact Center | Capterra

> Discover the highest-rated & most popular Contact Center Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/contact-center-software/shortlist

---

# 2025 Capterra Shortlist for Contact Center

-   [All Products](https://www.capterra.com/contact-center-software/)
-   [Capterra Shortlist](https://www.capterra.com/contact-center-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/175788/Nextiva/)

## [Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)[View all reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

[](https://www.capterra.com/p/175788/Nextiva/)

Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.

Overall Score

96/100

Popularity: 47/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

11/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169627/RingOver/)

## [Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/)

100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...

Overall Score

88/100

Popularity: 39/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

9/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1760)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

## [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)[View all reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

[](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.

Overall Score

85/100

Popularity: 42/50

Ratings: 43/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.0

Features

4.5

Value for Money

4.2

Paid plans start at

$0.01

Free Trial

Free Version

Category Features

7/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[](https://www.capterra.com/p/169505/Zoho-Desk/)

Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.

Overall Score

85/100

Popularity: 38/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[](https://www.capterra.com/p/113540/Bitrix24/)

High-end solution designed for sales, collaboration, communication, social networking, and workflow management.

Overall Score

84/100

Popularity: 39/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/84252/TCN/)

## [TCN](https://www.capterra.com/p/84252/TCN/)

[4.5 (57)](https://www.capterra.com/p/84252/TCN/reviews/)[View all reviews](https://www.capterra.com/p/84252/TCN/reviews/)

[](https://www.capterra.com/p/84252/TCN/)

Welcome to TCN’s contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions to

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.7

Features

4.4

Value for Money

4.5

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

9/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

## [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

[4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)[View all reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

[](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)

With 20 years exp., placing 1Bn+ monthly calls, Convoso delivers the highest contact & connect rate. 20% off annual plans!

Overall Score

82/100

Popularity: 35/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

$90.00Per Month

Free Trial

Free Version

Category Features

7/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136189/Salesforce/)

## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)

[](https://www.capterra.com/p/136189/Salesforce/)

The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/158704/3CX/)

## [3CX](https://www.capterra.com/p/158704/3CX/)

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/)

3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.

Overall Score

81/100

Popularity: 37/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$350.00Per Year

Free Trial

Free Version

Category Features

7/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/149510/Call-Center-Software/)

## [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)

[4.8 (155)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)

Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now!

Overall Score

81/100

Popularity: 31/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

[](https://www.capterra.com/p/157853/JustCall/)

JustCall’s AI-powered Contact Center unifies calls, SMS, email and agents to streamline support and boost team performance.

Overall Score

81/100

Popularity: 37/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.

Overall Score

81/100

Popularity: 35/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/234575/Amazon-Connect/)

## [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

[4.5 (93)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)[View all reviews](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

[](https://www.capterra.com/p/234575/Amazon-Connect/)

Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132405/Five9/)

## [Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)[View all reviews](https://www.capterra.com/p/132405/Five9/reviews/)

[](https://www.capterra.com/p/132405/Five9/)

Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.

Overall Score

80/100

Popularity: 35/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.1

Value for Money

4.0

Paid plans start at

$159.00Per Month

Free Trial

Free Version

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/237272/Webex/)

## [Webex Suite](https://www.capterra.com/p/237272/Webex/)

[4.4 (7398)](https://www.capterra.com/p/237272/Webex/reviews/)[View all reviews](https://www.capterra.com/p/237272/Webex/reviews/)

[](https://www.capterra.com/p/237272/Webex/)

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

5/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132852/Talkdesk/)

## [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)[View all reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[](https://www.capterra.com/p/132852/Talkdesk/)

Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.

Overall Score

77/100

Popularity: 31/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$85.00Per Month

Free Trial

Free Version

Category Features

12/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.

Overall Score

75/100

Popularity: 30/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

7/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (254)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

RingCX is an AI-driven contact center solution with rich omnichannel support, including voice, video, SMS, email, chat, and 20+ digital

Overall Score

75/100

Popularity: 30/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164070/UJET/)

## [UJET](https://www.capterra.com/p/164070/UJET/)

[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)[View all reviews](https://www.capterra.com/p/164070/UJET/reviews/)

[](https://www.capterra.com/p/164070/UJET/)

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$80.00Per Year

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/251900/Zoho-Voice/)

## [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/)

[4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)[View all reviews](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)

Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation

Overall Score

74/100

Popularity: 30/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.2

Features

3.7

Value for Money

3.8

Paid plans start at

$34.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/141932/Ricochet/)

## [Ricochet360](https://www.capterra.com/p/141932/Ricochet/)

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)[View all reviews](https://www.capterra.com/p/141932/Ricochet/reviews/)

[](https://www.capterra.com/p/141932/Ricochet/)

Our products include: Auto Dialer, Cloud Phone System, Progressive Dialer, CRM & Lead Management, and Email & SMS Marketing Automation.

Overall Score

73/100

Popularity: 24/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.7

Value for Money

4.8

Paid plans start at

$24.00Per Month

Free Trial

Free Version

Category Features

6/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10025756/Sobot/)

## [Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (94)](https://www.capterra.com/p/10025756/Sobot/reviews/)[View all reviews](https://www.capterra.com/p/10025756/Sobot/reviews/)

[](https://www.capterra.com/p/10025756/Sobot/)

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

Overall Score

73/100

Popularity: 24/50

Ratings: 49/50

Review Breakdown

Ease of Use

5.0

Customer Service

4.9

Features

4.9

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

10/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/228915/Apptivo/)

## [Apptivo](https://www.capterra.com/p/228915/Apptivo/)

[4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/)[View all reviews](https://www.capterra.com/p/228915/Apptivo/reviews/)

[](https://www.capterra.com/p/228915/Apptivo/)

Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.

Overall Score

71/100

Popularity: 25/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.7

Features

4.3

Value for Money

4.7

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

2/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

71/100

Popularity: 25/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$71.00Per Month

Free Trial

Free Version

Category Features

8/13

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Contact Center Software](https://www.capterra.com/contact-center-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:July 30, 2025