Contact Management Software

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Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports. Connect to thousands of business apps to extend your CRM to every department. Or choose Salesforce Essentials for small businesses to manage customer relationships and grow faster. It's easy to set-up, easy to use and grows with your business. Use customer insights to prioritize intelligently and spend your time where it matters. Learn more about Salesforce

Say hello to the worlds #1 CRM platform. Manage every stage of your customer relationships across departments. Learn more about Salesforce

Managing contacts and sales communications has never been easier thanks to Pipedrives powerful yet agile contact management software. Focus on the activities that transform leads into customers while enjoying Pipedrives intuitive and simple design. In addition to being integrable with hundreds of supporting client management apps and integrations, our robust mobile CRM keeps you close to contacts and full feature access on the go. Learn more about Pipedrive

Pipedrive is an easy to implement content management software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive

InfoFlo

by InfoFlo Solutions

We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. Learn more about InfoFlo

Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package Learn more about InfoFlo

Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain. Essentials ensures that you spend less time in spreadsheets and more time selling by tracking your emails, calls and meetings to automatically keep customer records up-to-date without tedious data entry. Essentials also includes a ton of customer service productivity tools to help make every new customer a loyal one. Learn more about Salesforce Essentials

Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Learn more about Salesforce Essentials

Infusionsoft by Keap automates your sales, marketing and business processes in one place, giving you the flexibility and power you need to close more business with confidence. Easily deliver the right message to the right customer automatically through custom automations. Manage your sales process with customizable stages and workflows. Improve your sales & marketing performance with insights and reports. Learn more about Infusionsoft

Infusionsoft by Keap automates your sales, marketing and business processes in one place, allowing you to close more business. Learn more about Infusionsoft

Airtable is the all-in-one collaboration platform that combines the flexibility of a spreadsheet interface with rich features like file attachments, kanban card stacks, calendars, and reporting. Learn more about Airtable

Airtable combines an intuitive spreadsheet interface with file attachments, kanban boards, calendars, and other powerful features. Learn more about Airtable

4Degrees

by 4Degrees

Intelligent relationship and pipeline management tools to help your team get the most out of your professional networks. We combine the ability to search your team's network easily and intuitively with automated data entry and alerts so you never miss opportunities to close business. Learn more about 4Degrees

Intelligent relationship and pipeline management tools to help your team get the most out of your professional networks Learn more about 4Degrees

Designed especially for small business, vCita makes running your business a breeze: >> Easily keep track of your interactions with customers by keeping notes & viewing clients payment history from a friendly dashboard. >> Manage your billing in no-time by sending branded estimates, invoices & receipts. Send automated payment reminders to avoid late payments. >> Look like the big boys: create sleek email & SMS campaigns. Empower clients to schedule an appointment via a client portal. Learn more about vCita Business Management

Designed especially for small business, vCita makes running your business a breeze. Book, get payments and interact like the big ones! Learn more about vCita Business Management

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site. Learn more about SugarCRM

Sales Force Automation. Manage accounts, contacts, opportunities, leads and more. Learn more about SugarCRM

Nutshell is the sales teams essential CRM. Move faster, work smarter, and close more deals with best-in-class tools, time-saving integrations, sales automation, and world-class live support. We love sales teams and sales teams love Nutshell. Don't take it from us, take it from thousands of companies growing every day with Nutshell. We just need a CRM that gets it and does it right, and that's Nutshell. - Kristen Hay, Bloomerang. Learn more about Nutshell

We love sales teams and sales teams love Nutshell. Best-in-class tools, time-saving integrations, and world-class live support. Learn more about Nutshell

Freshsales

by Freshworks

Freshsales is a sales CRM and contact management software by Freshworks that makes it easy for businesses of all sizes to attract, manage, close, and nurture their leads. With a highly intuitive UI and a powerful feature set including built-in phone and email, AI-based lead scoring, visual deal pipeline, intelligent workflow automations, and customisable visual reports and dashboards, Freshsales gives businesses everything they need to manage their sales without having to juggle multiple tools. Learn more about Freshsales

Freshsales CRM is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales

Meet Salesforce Marketing Cloud, the leading marketing solution to increase engagement with every consumer. Use powerful data management to collect, organize, and securely store first-, second-, and third-party data alongside offline data to create complete consumer data profiles. Tailor every interaction along the journey with your brand using built-in AI. Then, engage each individual consumer at scale using industry-leading email, mobile, advertising, and social solutions. Learn more about Salesforce Marketing Cloud

Meet Salesforce Marketing Cloud, the leading marketing solution to increase engagement with every consumer. Learn more about Salesforce Marketing Cloud

SigParser

by SigParser

SigParser automatically builds a contact database from email signatures and syncs those to your most important contact systems. It keeps your CRM up to date with the latest phone numbers, titles, addresses and more. Signup for a free 90 day flashback to see how well it works. Then add the rest of your sales team members. Works with all major email vendors. If you're a developer, use the SigParser API to parse email for your own applications. Learn more about SigParser

SigParser captures email signatures from the emails your sales team generates. Build a massive contact database in only a few minutes. Learn more about SigParser

Less Annoying CRM

by Less Annoying CRM

Less Annoying CRM is a simple contact manager built from the ground up for small businesses. Manage your contacts, leads, notes, calendar, to-do's and more, all from one simple web app. Our product is founded on three core principles: simplicity, affordability, and outstanding customer service. All users get an unlimited free 30-day trial to exhaustively test every aspect of the CRM, and customer service is always free through the phone and email if users have questions. Learn more about Less Annoying CRM

Small business software to manage leads, customer information, contact history and reminders, and emails. Learn more about Less Annoying CRM

BigContacts

by BigContacts

BigContacts is the #1 rated all-in-one Contact Management & Email Marketing Solution based on ease of implementation. (Source: G2 Crowd). Upgrade to a paid account THIS MONTH and get a 20% discount for the life of the account PLUS we'll train your team at NO additional charge! Use this code to lock in this great offer - 20%LIFETIMEDISCOUNT We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month! Learn more about BigContacts

Affordable Contact Management/ Email Marketing Solution for Small Business. Capture more leads. Convert more sales. Retain Customers. Learn more about BigContacts

amoCRM is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM

amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM

Pobuca Connect | Connect with your contacts. Pobuca Connect is a cloud app (desktop & mobile) that turns your multiple, overlapping and non-connected business contact lists into one unified company address book thats easy to access from everywhere and ready to share with co-workers or business associates. Meet the built-in Pobuca Bot, your very own virtual assistant, to help you keep business contacts up to date and within your reach at no time. Learn more about Pobuca Connect

Pobuca Connect provides you with a unified company address book, which is easy to access and share with your coworkers. Learn more about Pobuca Connect

Sales Rabbit

by Sales Rabbit

SalesRabbit's game-changing methodology is based on research they've done with sales pros and the top teams in the industry. It targets the main traction points of every successful organization: rep motivation, team efficiency, and sales mastery. The app is built to help your company make changes that enable peak performance at every door. Their dedicated CSMs and support staff work with you to implement these strategies, ensuring you get the results every door-to-door company hopes for. Learn more about Sales Rabbit

The only choice for comprehensive sales enablement. Learn more about Sales Rabbit

IXACT Contact

by IXACT Contact Solutions

IXACT Contact is an easy-to-use web-based real estate CRM that helps REALTORS stay organized and build lasting relationships with past clients, hot prospects and important referral sources. IXACT Contact makes it easy to stay in touch with clients in a way that's personalized, relevant and timely. With IXACT Contact, real estate agents can convert more leads into listings and attract more referrals and repeat business! Learn more about IXACT Contact

IXACT Contact is easy to learn and use, comes with a professionally designed and written real estate newsletter, and top notch support. Learn more about IXACT Contact

Salesmate

by Salesmate

Salesmate helps businesses close more deals faster. Our easy to use interface and automated workflows lets your sales team focus on the right deals at the right time. Never miss a beat and start closing more deals. Give us a free test ride today and our friendly staff is ready to help you! Learn more about Salesmate

An intelligent sales CRM that helps sales reps be more productive, increase their sales, and engage clients. Learn more about Salesmate

Pipeliner CRM is all about Sales! A Sales Enablement tool that focuses on Pipeline management, sales process and analytics. Maximizing your revenue and ROI, a simple winning formula for real sales empowerment, enables you to manage your revenue, follow your sales process, and know your buyers as you continuously improve. Pipeliner CRMs Mobile App with all vital functions from anywhere for all mobile devices. Pipeliner, instant intelligence, visualized features as a CRM solution that empowers. Learn more about Pipeliner CRM

A Sales CRM system, to maximize revenue. Sales enablement tool, focus on pipeline management, sales process and analytics! Learn more about Pipeliner CRM

Armatic

by Armatic

Put your customers' information at the center of your teams activities: The Armatic customer manager provides your team instant and easy access to all customer relevant information, including communication data, contracts, notes and invoices. Use Armatic's build in contact center to communicate with your customers via email, phone and sms. Learn more about Armatic

Put your customers' information at the center of your teams activities! Learn more about Armatic

GleanView

by GleanView

Your team needs more than just contact management. GleanView is B2B automation software that helps teams automate the process of finding and developing new customers. Our platform offers solutions from top to bottom of the sales funnel - get more leads, convert more leads and close more sales. Available modules include Sales CRM, Campaigns, Website Visitor ID and Prospect Finder Database. Get started with our Free trial. Learn more about GleanView

Enable your sales team with GleanView's Power CRM solution, rather than basic contact management. Learn more about GleanView

karmaCRM

by KARMA Software

Are you looking for a simple solution to help you build better customer relationships? Besides an intuitive and easy-to-use design, karmaCRM has a powerful set of features to help you connect with your customers, clients, and contacts. Join 5,000+ companies that use karmaCRM to increase productivity across their business. Sign up for a no-risk free trial today. Learn more about karmaCRM

Experience the most intuitive CRM in the world. Foster customer relationships without expensive add-ons and complex interfaces. Learn more about karmaCRM

If you are looking for free online contact management software that doesn¿t limit how many contacts you can have, comes with email marketing, fully featured CRM and contact manager, Bitrix24 is it. Bitrix24 is extremely easy to use and comes jam packed with advanced sales tools. Learn more about Bitrix24

Bitrix24 #1 free contact management and CRM software with 4 million clients worldwide. Cloud, mobile and open source versions available Learn more about Bitrix24

Meet Thryv, the contact management software built for small business. Thryv gives you in-depth insights into customer data, with detailed customer profiles that include contact info, appointment history, unique preferences, and personal notes. Use this information to provide tailored text and email communications and a stellar customer experience that keeps them coming back again and again. Learn more about Thryv

Contact management software built for small business Learn more about Thryv

HarmonyPSA

by Harmony Business Systems

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA

The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA

Nimble is the simple, smart CRM for Office 365 & G Suite that works for you -- everywhere you work. Learn more about Nimble

Nimble is the simple, smart CRM for Office 365 & G Suite that works for you -- everywhere you work. Learn more about Nimble

Contact management solution for growing businesses to capture new business, track post sale customer interaction, & project delivery. Learn more about Insightly

Contact management solution for growing businesses to capture new business, track post sale customer interaction, & project delivery. Learn more about Insightly

Focus on Relationships, Not Records with Copper and Google. The only CRM built for, used by, and recommended by Google. Learn more about Copper

Focus on Relationships, Not Records with Copper and Google. The only CRM built for, used by, and recommended by Google. Learn more about Copper

Donor Tools

by Higher Pixels

Donor Tools is donor management software for non-profits and churches. Donor Tools is simple, affordable, and online. Learn more about Donor Tools

Donor Tools is donor management software for non-profits and churches. Donor Tools is simple, affordable, and online. Learn more about Donor Tools

Industry-leading project accounting, labor management, manufacturing and business intelligence solutions Learn more about Deltek Costpoint

Industry-leading project accounting, labor management, manufacturing and business intelligence solutions Learn more about Deltek Costpoint

Email List Verify

by Email List Verify

Email List Verify is the fastest way to improve email list deliverability to get maximum ROI. Learn more about Email List Verify

Email List Verify is the fastest way to improve email list deliverability to get maximum ROI. Learn more about Email List Verify

Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business. Learn more about Highrise

Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business. Learn more about Highrise

Contactually

by Contactually

Contactually helps you maintain and strengthen professional relationships. Learn more about Contactually

Contactually helps you maintain and strengthen professional relationships. Learn more about Contactually

Evercontact

by Evercontact

The easiest way to keep your contacts up-to-date & centralized in your address book or CRM, automatically. Now FREE for individuals! Learn more about Evercontact

The easiest way to keep your contacts up-to-date & centralized in your address book or CRM, automatically. Now FREE for individuals! Learn more about Evercontact

Solve

by Norada

Major web update in 2019 | https://solve.app/. A mobile CRM for teams to manage customer workflows, projects and field service. Learn more about Solve

Major web update in 2019 | https://solve.app/. A mobile CRM for teams to manage customer workflows, projects and field service. Learn more about Solve

PlanPlus CRM

by PlanPlus Online

CRM Software with the Personal Productivity Advantage Learn more about PlanPlus CRM

CRM Software with the Personal Productivity Advantage Learn more about PlanPlus CRM

Avidian

by Avidian Technologies

Avidian transforms Microsoft Outlook into a Sales Pipeline Management and Customer Relationship Management tool for sales teams. Learn more about Avidian

Avidian transforms Microsoft Outlook into a Sales Pipeline Management and Customer Relationship Management tool for sales teams. Learn more about Avidian

Contact Apps

by FullContact

FullContact's cross-platform solution delivers the power to stay fully connected, master your contacts, and be awesome with people. Learn more about Contact Apps

FullContact's cross-platform solution delivers the power to stay fully connected, master your contacts, and be awesome with people. Learn more about Contact Apps

Contacts+

by Contacts+

Contact management platform for professionals, teams, and small businesses that can sync, deduplicate, enrich your contact list Learn more about Contacts+

Contact management platform for professionals, teams, and small businesses that can sync, deduplicate, enrich your contact list Learn more about Contacts+

Platformax

by Platformax

Platformax is an inside sales CRM that enables businesses to organize effective and scalable processes for their sales teams. Learn more about Platformax

Platformax is an inside sales CRM that enables businesses to organize effective and scalable processes for their sales teams. Learn more about Platformax

CRM and Marketing Automation all in one easy to use solution. Automate and manage sales and marketing thru the entire funnel. Learn more about SalesNexus CRM and Automation

CRM and Marketing Automation all in one easy to use solution. Automate and manage sales and marketing thru the entire funnel. Learn more about SalesNexus CRM and Automation

Zoho ContactManager is an online contact management software that lets you organize contacts, tasks, and deals in one place. Learn more about Zoho ContactManager

Zoho ContactManager is an online contact management software that lets you organize contacts, tasks, and deals in one place. Learn more about Zoho ContactManager

ReachEdge

by ReachLocal

ReachEdge provides you an easy way to manage your leads and get more customers that enables you see what your marketing is getting you. Learn more about ReachEdge

ReachEdge provides you an easy way to manage your leads and get more customers that enables you see what your marketing is getting you. Learn more about ReachEdge

Outlook4Gmail is an Outlook add-in that helps you to perform Google calendars sync with Outlook as well as the contacts and tasks sync. Learn more about Outlook4Gmail

Outlook4Gmail is an Outlook add-in that helps you to perform Google calendars sync with Outlook as well as the contacts and tasks sync. Learn more about Outlook4Gmail

OnePageCRM

by OnePageCRM

We've converted the complexity of CRM into a to-do list so you can convert leads to customers, reach targets & grow your business fast. Learn more about OnePageCRM

We've converted the complexity of CRM into a to-do list so you can convert leads to customers, reach targets & grow your business fast. Learn more about OnePageCRM

InStream

by InStream.io

Intuitive contact management platform dedicated to various businesses which are focused on building relations with customers. Learn more about InStream

Intuitive contact management platform dedicated to various businesses which are focused on building relations with customers. Learn more about InStream

Shared Contacts for Gmail® is the solution for sharing your contact groups with users within or outside your organization Learn more about Shared Contacts for Gmail®

Shared Contacts for Gmail® is the solution for sharing your contact groups with users within or outside your organization Learn more about Shared Contacts for Gmail®

Relenta combines the features of web-based email, CRM, online calendar, task manager, and email marketing software. Free 14-day trial. Learn more about Relenta

Relenta combines the features of web-based email, CRM, online calendar, task manager, and email marketing software. Free 14-day trial. Learn more about Relenta

TeamGram

by TeamGram

TeamGram: The intuitive contact management & CRM tool. Import contacts from anywhere, add attachments, & more. Try it FREE for 14 days! Learn more about TeamGram

TeamGram: The intuitive contact management & CRM tool. Import contacts from anywhere, add attachments, & more. Try it FREE for 14 days! Learn more about TeamGram

Convert more leads, close more sales, track your deal flow. Tubular is simple sales pipeline software, built for teams. Learn more about Tubular

Convert more leads, close more sales, track your deal flow. Tubular is simple sales pipeline software, built for teams. Learn more about Tubular

Scan and manage all your business cards and contacts in a flash. Convert paper cards into digital with a single tap. Learn more about ABBYY Business Card Reader

Scan and manage all your business cards and contacts in a flash. Convert paper cards into digital with a single tap. Learn more about ABBYY Business Card Reader

FreeAgent CRM

by FreeAgent Network

FreeAgent CRM is a cloud-based customer relationship platform that tracks all interactions with customers, contacts, and your own team. Learn more about FreeAgent CRM

FreeAgent CRM is a cloud-based customer relationship platform that tracks all interactions with customers, contacts, and your own team. Learn more about FreeAgent CRM

Simplify your daily agenda, keep track of everything that's going on and boost your business with this easy-to-use cloud CRM solution. Learn more about RAYNET CRM

Simplify your daily agenda, keep track of everything that's going on and boost your business with this easy-to-use cloud CRM solution. Learn more about RAYNET CRM

SalesJunction

by SalesJunction

Web Based sales force automation (SFA) and customer relationship management (CRM) system for small and midsize businesses. Learn more about SalesJunction

Web Based sales force automation (SFA) and customer relationship management (CRM) system for small and midsize businesses. Learn more about SalesJunction

Manages all aspects of contacts, accounts, opportunities, campaigns, invoices and call lists. Learn more about OfficeClip Contact Management

Manages all aspects of contacts, accounts, opportunities, campaigns, invoices and call lists. Learn more about OfficeClip Contact Management

CircleBack

by CircleBack

An address book manager solution that updates your contacts intelligently, and discovers new contacts from your email. Learn more about CircleBack

An address book manager solution that updates your contacts intelligently, and discovers new contacts from your email. Learn more about CircleBack

CompanyHub

by CompanyHub

Every industry is different. CompanyHub adapts to your needs in clicks. It has powerful reporting, email sync, bulk mail and lots more. Learn more about CompanyHub

Every industry is different. CompanyHub adapts to your needs in clicks. It has powerful reporting, email sync, bulk mail and lots more. Learn more about CompanyHub

Covve revolutionises the way people network by empowering their traditional address book. It packages an advanced contact and relations Learn more about Covve

Covve revolutionises the way people network by empowering their traditional address book. It packages an advanced contact and relations Learn more about Covve

Salesnet CRM is a flexible, configurable, powerful CRM solution Learn more about Salesnet CRM

Salesnet CRM is a flexible, configurable, powerful CRM solution Learn more about Salesnet CRM

Blazedesk

by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. Learn more about Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. Learn more about Blazedesk

Equip your team with the proper processes, tools, resources and intelligence to increase revenues and engage your customer smarter. Learn more about Oracle Sales Cloud

Equip your team with the proper processes, tools, resources and intelligence to increase revenues and engage your customer smarter. Learn more about Oracle Sales Cloud

Astrea Smart vCard

by Astrea IT Services

Export, Import Contact, Lead, Account, User one or multiple in vcf or pdf Learn more about Astrea Smart vCard

Export, Import Contact, Lead, Account, User one or multiple in vcf or pdf Learn more about Astrea Smart vCard

Rolo

by Netmine Mobile Innovations

A contact manager that professionals & small businesses can use to track and manage their interactions with key stakeholders. Learn more about Rolo

A contact manager that professionals & small businesses can use to track and manage their interactions with key stakeholders. Learn more about Rolo

Haystack

by Haystack

Digital business cards that make a great first impression and improve sales effectiveness for large, sustainable organizations Learn more about Haystack

Digital business cards that make a great first impression and improve sales effectiveness for large, sustainable organizations Learn more about Haystack

Mana Scheduler

by Mana Scheduler

A cloud-based system that helps increase efficiency & productivity for the scheduling and client management needs of your tattoo shop. Learn more about Mana Scheduler

A cloud-based system that helps increase efficiency & productivity for the scheduling and client management needs of your tattoo shop. Learn more about Mana Scheduler

Batchbook

by BatchBlue Software

Cloud-based contact management tool which assists small businesses with pipeline tracking, contact management and reporting. Learn more about Batchbook

Cloud-based contact management tool which assists small businesses with pipeline tracking, contact management and reporting. Learn more about Batchbook

Ecquire

by Ecquire

Automatically captures contacts from Gmail, Linkedin, Facebook, and Twitter into your CRM. Learn more about Ecquire

Automatically captures contacts from Gmail, Linkedin, Facebook, and Twitter into your CRM. Learn more about Ecquire

Web-based solution that assists churches and ministries manage contact cards, mission trip and contact information. Learn more about Focus Ministry

Web-based solution that assists churches and ministries manage contact cards, mission trip and contact information. Learn more about Focus Ministry

CXM

by Creedenz Solutions

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors Learn more about CXM

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors Learn more about CXM

Exsalerate CRM

by Solution Source

Exsalerate is an operating system for your sales team and account managers that's integrated with Xero, WorkflowMax and MailChimp. Learn more about Exsalerate CRM

Exsalerate is an operating system for your sales team and account managers that's integrated with Xero, WorkflowMax and MailChimp. Learn more about Exsalerate CRM

iSalesCRM

by Kovacs Systems

Automate 1st contact with your leads right when they're received. Become the local agent w/ local caller ID. Convert leads into sales. Learn more about iSalesCRM

Automate 1st contact with your leads right when they're received. Become the local agent w/ local caller ID. Convert leads into sales. Learn more about iSalesCRM

Meet Keap: A smarter way for small businesses to turn incoming leads into satisfied clients Learn more about Keap

Meet Keap: A smarter way for small businesses to turn incoming leads into satisfied clients Learn more about Keap

OneSource

by OneSource Software

Fully customizable solution to simplify and automate your unique business processes. Learn more about OneSource

Fully customizable solution to simplify and automate your unique business processes. Learn more about OneSource

Act! 365

by Swiftpage

The perfect Microsoft® Office 365 companion, Act! 365 puts essential sales and marketing tools in your hands. Learn more about Act! 365

The perfect Microsoft® Office 365 companion, Act! 365 puts essential sales and marketing tools in your hands. Learn more about Act! 365

Business Card Reader

by MagneticOne Mobile

Web-based solution that provides contact management through automation, data recognition, multiple language support and more. Learn more about Business Card Reader

Web-based solution that provides contact management through automation, data recognition, multiple language support and more. Learn more about Business Card Reader

The Personal Assistant CRM. Learn more about Telenotes CRM

The Personal Assistant CRM. Learn more about Telenotes CRM

ContactBase

by ContactBase

Visual address book app that manages and organises your business contacts. Learn more about ContactBase

Visual address book app that manages and organises your business contacts. Learn more about ContactBase

ContactOffice

by ContactOffice

Web-based solution that helps manage data such as emails, contacts, meetings, documents, tasks, from any computer with a web browser. Learn more about ContactOffice

Web-based solution that helps manage data such as emails, contacts, meetings, documents, tasks, from any computer with a web browser. Learn more about ContactOffice

EasyGrouper

by EasyGrouper

A mobile directory app for any organization that helps to keep track of employee contact information with seamless auto updates. Learn more about EasyGrouper

A mobile directory app for any organization that helps to keep track of employee contact information with seamless auto updates. Learn more about EasyGrouper

CleanCRM

by ActivePrime

CleanCRM de-dupes Accounts, Contacts or Leads with one click. 100% cloud-based and embedded in the CRM. Learn more about CleanCRM

CleanCRM de-dupes Accounts, Contacts or Leads with one click. 100% cloud-based and embedded in the CRM. Learn more about CleanCRM

EasyCRM Software is a contact management software that really works. Learn more about EasyCRM

EasyCRM Software is a contact management software that really works. Learn more about EasyCRM

Contact management software - address, phone number, mobile, fax, company name, country, city, website, email of your contacts. Learn more about Free Address Book

Contact management software - address, phone number, mobile, fax, company name, country, city, website, email of your contacts. Learn more about Free Address Book

Auto-sync tool that helps Microsoft Outlook users keep track of data across all their devices through cross-platform syncing. Learn more about Akruto Sync

Auto-sync tool that helps Microsoft Outlook users keep track of data across all their devices through cross-platform syncing. Learn more about Akruto Sync

Auric Prospector

by Auric Technology

Web based CRM that includes opportunity management, customer service and reporting. Learn more about Auric Prospector

Web based CRM that includes opportunity management, customer service and reporting. Learn more about Auric Prospector

All-in-1 CRM Software for Client management, Accounting and Billing, Scheduling, Products and Services, and Human Resources Learn more about Bizstim CRM

All-in-1 CRM Software for Client management, Accounting and Billing, Scheduling, Products and Services, and Human Resources Learn more about Bizstim CRM

CommuniGate Pro

by Stalker Software

Allows organizations to consolidate thier email and calendaring, instant messaging, VoIP, and web conferencing. Learn more about CommuniGate Pro

Allows organizations to consolidate thier email and calendaring, instant messaging, VoIP, and web conferencing. Learn more about CommuniGate Pro

Contactzilla

by Contactzilla

Cloud-based contact management solution that helps firms with address book creation, mobile device sync and data sorting. Learn more about Contactzilla

Cloud-based contact management solution that helps firms with address book creation, mobile device sync and data sorting. Learn more about Contactzilla

DOTS Lead Validation

by Service Objects

Verify and enhance the quality of leads by constantly cross-validating names, phone numbers, addresses, etc. to confirm reliability. Learn more about DOTS Lead Validation

Verify and enhance the quality of leads by constantly cross-validating names, phone numbers, addresses, etc. to confirm reliability. Learn more about DOTS Lead Validation

A tool for recording, organizing, and sharing your contacts with your team. Supports various role based permission access levels. Learn more about Efficient Address Book Network

A tool for recording, organizing, and sharing your contacts with your team. Supports various role based permission access levels. Learn more about Efficient Address Book Network

eStudio

by Same-Page.com

Project management software, collaboration tools and group scheduling calendars that coordinate coworkers, vendors and clients. Learn more about eStudio

Project management software, collaboration tools and group scheduling calendars that coordinate coworkers, vendors and clients. Learn more about eStudio

Lumio

by Lumio Analytics

Turn anonymous traffic into complete company profiles, so you can increase sales, improve marketing campaigns and personalize your site Learn more about Lumio

Turn anonymous traffic into complete company profiles, so you can increase sales, improve marketing campaigns and personalize your site Learn more about Lumio

MakesBridge

by MakesBridge

Marketing and sales automation platform that helps companies in prospect management, lead nurturing and optimized email marketing. Learn more about MakesBridge

Marketing and sales automation platform that helps companies in prospect management, lead nurturing and optimized email marketing. Learn more about MakesBridge

Noda Lite

by Noda Interaction Platforms

Customizable enterprise-level contact center product now available via pay per use model Learn more about Noda Lite

Customizable enterprise-level contact center product now available via pay per use model Learn more about Noda Lite

OutreachCRM

by Outreach Software

Modular solution with billing & ledger, referrals tracking, project management, support ticketing, communication tools. Learn more about OutreachCRM

Modular solution with billing & ledger, referrals tracking, project management, support ticketing, communication tools. Learn more about OutreachCRM

The Fish Tank

by The Fish Tank

Get sales, marketing, project management, and operations help for $40 a month. The all-in-one CRM and small business management tool. Learn more about The Fish Tank

Get sales, marketing, project management, and operations help for $40 a month. The all-in-one CRM and small business management tool. Learn more about The Fish Tank

Thrive for Email

by Thrive for Email

Salesforce as it should be. Increase your sales capacity by 15% or more by completely automating repetitive data entry tasks. Learn more about Thrive for Email

Salesforce as it should be. Increase your sales capacity by 15% or more by completely automating repetitive data entry tasks. Learn more about Thrive for Email

Web Suite Pro

by Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! Learn more about Web Suite Pro

Manage Contacts, Invoices, Help Desk, Inventory and more! Learn more about Web Suite Pro

OpenPro CRM software is a great way to keep track of contacts, leads, follow-ups, sending out quotes and more. Real-time KPI reporting Learn more about OpenPro CRM Software

OpenPro CRM software is a great way to keep track of contacts, leads, follow-ups, sending out quotes and more. Real-time KPI reporting Learn more about OpenPro CRM Software

Maintain individual contacts within each entity, schedule and track all activities related to each contact. Learn more about Contact & Sales Manager

Maintain individual contacts within each entity, schedule and track all activities related to each contact. Learn more about Contact & Sales Manager

CRM Core

by Trellon

Contact relationship modules for Drupal website. Provides contact records management and interaction with other Drupal components. Learn more about CRM Core

Contact relationship modules for Drupal website. Provides contact records management and interaction with other Drupal components. Learn more about CRM Core

TASKE Contact

by TASKE Technology

A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. Learn more about TASKE Contact

A flexible contact center management solution with real-time ACD monitoring and historical reporting capabilities. Learn more about TASKE Contact

WorldCard Team

by PenPower Technology

WorldCard Team provides a secure contact management system for the enterprise. The contacts can be shared and managed among colleagues. Learn more about WorldCard Team

WorldCard Team provides a secure contact management system for the enterprise. The contacts can be shared and managed among colleagues. Learn more about WorldCard Team

L-Card Pro

by OrangeTreeApps

A contact management solution with a centralized electronic business card database, PDF conversion, maps integration, and more. Learn more about L-Card Pro

A contact management solution with a centralized electronic business card database, PDF conversion, maps integration, and more. Learn more about L-Card Pro

Routzy

by Coalesce Software

The sales app Routzy is the ultimate tool for traveling sales professionals. Draw up quotes in record time. Get organized today! Learn more about Routzy

The sales app Routzy is the ultimate tool for traveling sales professionals. Draw up quotes in record time. Get organized today! Learn more about Routzy

8am

by Disarea

Keep reminders, events, tasks, notes, contacts, files, calendars and more easily accessible to get more done. Learn more about 8am

Keep reminders, events, tasks, notes, contacts, files, calendars and more easily accessible to get more done. Learn more about 8am

Ablifree

by Bluemark

A contact management solution that connects users present at the same location and facilitates the process of exchanging contacts. Learn more about Ablifree

A contact management solution that connects users present at the same location and facilitates the process of exchanging contacts. Learn more about Ablifree

Flexible and customizable desktop-based single or multi-user CRM tool. Learn more about ACE Contact Manager

Flexible and customizable desktop-based single or multi-user CRM tool. Learn more about ACE Contact Manager

B2i CRM

by B2i Technologies

A web-based contact management system designed for the unique needs of investor relations and corporate communications. Learn more about B2i CRM

A web-based contact management system designed for the unique needs of investor relations and corporate communications. Learn more about B2i CRM

Benchpoint

by Benchpoint

Benchpoint is a CRM and pipeline management software that enables you manage contacts, mange your pipeline, organize events and more. Learn more about Benchpoint

Benchpoint is a CRM and pipeline management software that enables you manage contacts, mange your pipeline, organize events and more. Learn more about Benchpoint

BitFaster

by Success Planned

Everything you need to create, manage, send, track and analyze your email campaigns. Learn more about BitFaster

Everything you need to create, manage, send, track and analyze your email campaigns. Learn more about BitFaster

Bric

by Redmonk Tech Solutions

Scans business cards accurately through human transcription and exports to Excel, Salesforce, Outlook, Zoho and Hubspot. Learn more about Bric

Scans business cards accurately through human transcription and exports to Excel, Salesforce, Outlook, Zoho and Hubspot. Learn more about Bric

Broadlook for Dynamics CRM

by Broadlook Technologies

Automates and performs time intensive and laborious tasks such as business research and new client prospecting. Learn more about Broadlook for Dynamics CRM

Automates and performs time intensive and laborious tasks such as business research and new client prospecting. Learn more about Broadlook for Dynamics CRM

CAMSNEL

by CAMSNEL SaaS

Organize your team and clients with project management and time tracking functionality. Learn more about CAMSNEL

Organize your team and clients with project management and time tracking functionality. Learn more about CAMSNEL

Capture

by 3P's Publishing

Make your sales teams life easier with Capture, a simple tool for gathering and sharing sales leads with your team. Free for 14 days. Learn more about Capture

Make your sales teams life easier with Capture, a simple tool for gathering and sharing sales leads with your team. Free for 14 days. Learn more about Capture

Centra CRM

by Centra Technologies DMCC

Centra CRM is a robust Cloud CRM software provided by Centra Hub. Learn more about Centra CRM

Centra CRM is a robust Cloud CRM software provided by Centra Hub. Learn more about Centra CRM

For Small to Medium Sized Businesses and Freelancers who need a collaborative way to manage contact information among a team without in Learn more about Clouco contacts

For Small to Medium Sized Businesses and Freelancers who need a collaborative way to manage contact information among a team without in Learn more about Clouco contacts

Contact Wolf

by Lonewolf Software

Intuitive interface with contact search engine, one-button phone dialing and emailing, personal reporting. Learn more about Contact Wolf

Intuitive interface with contact search engine, one-button phone dialing and emailing, personal reporting. Learn more about Contact Wolf

Contact Management and reminder system. Learn more about CONTACTfile

Contact Management and reminder system. Learn more about CONTACTfile

Contactous

by Contactous

Get accurate data from business cards, tradeshows, events and channel partners into CRM without manual data entry. Learn more about Contactous

Get accurate data from business cards, tradeshows, events and channel partners into CRM without manual data entry. Learn more about Contactous

Contacts

by Launchmetrics

The first contacts management and mailing platform designed for Fashion, Luxury and Cosmetics brands. Learn more about Contacts

The first contacts management and mailing platform designed for Fashion, Luxury and Cosmetics brands. Learn more about Contacts

Copy2Contact

by Anagram Technologies

Copy2Contact lets you sweep all contact information from any digital source to your address book in just one clic. Learn more about Copy2Contact

Copy2Contact lets you sweep all contact information from any digital source to your address book in just one clic. Learn more about Copy2Contact

CRM-gx

by HydraNet

Web-based CRM solution that is simple, powerful, and customizable. Remarkable set of reporting tools included. Learn more about CRM-gx

Web-based CRM solution that is simple, powerful, and customizable. Remarkable set of reporting tools included. Learn more about CRM-gx

CyQuest

by Sapientech

Manage client information in one location; easily perform searches, create, store and track notes and create and store attachments. Learn more about CyQuest

Manage client information in one location; easily perform searches, create, store and track notes and create and store attachments. Learn more about CyQuest

Datrm.in

by Flat Creek

A contact management solution with features for importing existing contacts, integrated call tool, custom user rules, and more. Learn more about Datrm.in

A contact management solution with features for importing existing contacts, integrated call tool, custom user rules, and more. Learn more about Datrm.in

eContact

by SkyCreek

Contact management software with integrated multi-channel contact capabilities, contact allocation, and advanced IVR voicemail. Learn more about eContact

Contact management software with integrated multi-channel contact capabilities, contact allocation, and advanced IVR voicemail. Learn more about eContact

Email validation in form with easy integration without writing any code. Learn more about Email Validator

Email validation in form with easy integration without writing any code. Learn more about Email Validator

eToggler

by eToggler

Chrome extension to pull Linkedin contacts with email to automate the prospecting process. Learn more about eToggler

Chrome extension to pull Linkedin contacts with email to automate the prospecting process. Learn more about eToggler

EVO Cards

by Evo.Cards

Digital business card solution that you can send through QR code, email or SMS from your mobile phone. Learn more about EVO Cards

Digital business card solution that you can send through QR code, email or SMS from your mobile phone. Learn more about EVO Cards

Fat Free CRM

by Fat Free CRM

Open source Ruby on Rails-based customer relationship management platform. Learn more about Fat Free CRM

Open source Ruby on Rails-based customer relationship management platform. Learn more about Fat Free CRM

Flourish

by Flourish

Business development tool which provides specific direct sales services through contacts management, inventory tracking and more. Learn more about Flourish

Business development tool which provides specific direct sales services through contacts management, inventory tracking and more. Learn more about Flourish

The click to call is a button that appears on the website of a company and allows customers to reach the company for free in one click Learn more about Fonvirtual Click to Call

The click to call is a button that appears on the website of a company and allows customers to reach the company for free in one click Learn more about Fonvirtual Click to Call

GotKard

by GotKard Technologies

Network relationship management application that helps manage business card and social media sharing, relationships and more. Learn more about GotKard

Network relationship management application that helps manage business card and social media sharing, relationships and more. Learn more about GotKard

HS Cards

by Handshake Global

Cloud-based mobile application that provides management of digital visiting cards through separate repositories. Learn more about HS Cards

Cloud-based mobile application that provides management of digital visiting cards through separate repositories. Learn more about HS Cards

Go beyond contact lists: connect to calendars, intranets, projects, filters and workflows. Learn more about HyperOffice Contact Management

Go beyond contact lists: connect to calendars, intranets, projects, filters and workflows. Learn more about HyperOffice Contact Management

InBoundio

by inBoundio

Inboundio is the worlds simplest digital marketing platform for small businesses and agencies to earn recurring revenue reselling Learn more about InBoundio

Inboundio is the worlds simplest digital marketing platform for small businesses and agencies to earn recurring revenue reselling Learn more about InBoundio

InfoCDB

by InfoCDB

InfoCDB is a contact management software that helps companies to store customers, suppliers and vendors details at one central place Learn more about InfoCDB

InfoCDB is a contact management software that helps companies to store customers, suppliers and vendors details at one central place Learn more about InfoCDB

Transfer contact information straight to your CRM database with this application. Learn more about Inigo

Transfer contact information straight to your CRM database with this application. Learn more about Inigo

Intouch.com

by Intouch.com

Intouch is an all-in-one customer onboarding and retention infrastructure. Learn more about Intouch.com

Intouch is an all-in-one customer onboarding and retention infrastructure. Learn more about Intouch.com

Multilingual Directory component that gives you the flexibility to create any type of Directory website. Learn more about JomDirectory

Multilingual Directory component that gives you the flexibility to create any type of Directory website. Learn more about JomDirectory

Get the best out of your tradeshow! Share documents and save your qualified leads. Be more efficient during your B2B event! Learn more about KAYO

Get the best out of your tradeshow! Share documents and save your qualified leads. Be more efficient during your B2B event! Learn more about KAYO

Cloud based solution created to help verify the quality of lead data and maximize the success of your marketing efforts. Learn more about Lead Validation

Cloud based solution created to help verify the quality of lead data and maximize the success of your marketing efforts. Learn more about Lead Validation

MasterSales

by MasterSuiteApps.com

CRM system that is designed specifically for small businesses, including contact management and sales force automation. Learn more about MasterSales

CRM system that is designed specifically for small businesses, including contact management and sales force automation. Learn more about MasterSales

MaxDup

by Anchor Software

Duplicate entry search and elimination application for cleaning out contact databases. Learn more about MaxDup

Duplicate entry search and elimination application for cleaning out contact databases. Learn more about MaxDup

MessageMadeEasy.com

by Message Made Easy

A message broadcast SaaS that allows users to self-manage and target message multiple contact groups via voice, text, and e-mail. Learn more about MessageMadeEasy.com

A message broadcast SaaS that allows users to self-manage and target message multiple contact groups via voice, text, and e-mail. Learn more about MessageMadeEasy.com

Oceanos

by Oceanos

Creates the most efficient data management strategies that empower sales and marketing performance Learn more about Oceanos

Creates the most efficient data management strategies that empower sales and marketing performance Learn more about Oceanos

Omnichannel Contact Center makes it possible to organize contacts according to the different channels and viewed on a single interface. Learn more about Omnichannel Contact Center

Omnichannel Contact Center makes it possible to organize contacts according to the different channels and viewed on a single interface. Learn more about Omnichannel Contact Center

OmniTouch Contact Center

by Alcatel Lucent Enterprise

Cloud-based contact center solution that provides customer service through auto call distribution, IVR, virtual call center & more. Learn more about OmniTouch Contact Center

Cloud-based contact center solution that provides customer service through auto call distribution, IVR, virtual call center & more. Learn more about OmniTouch Contact Center

ProspectConverter CRM

by Adigida Solutions

Lead management for real estate teams and brokers, large or small. Aggregates, filters, distributes, and insures proper agent follow up Learn more about ProspectConverter CRM

Lead management for real estate teams and brokers, large or small. Aggregates, filters, distributes, and insures proper agent follow up Learn more about ProspectConverter CRM

Qwikkr

by Dalco Technologies

Combine information management for everyone with a powerful CRM for the sales team to connect your entire small business. Learn more about Qwikkr

Combine information management for everyone with a powerful CRM for the sales team to connect your entire small business. Learn more about Qwikkr

A SaaS platform that enables the seamless exchange of information among businesses and individuals, eliminating dirty data. Learn more about Regit for Business

A SaaS platform that enables the seamless exchange of information among businesses and individuals, eliminating dirty data. Learn more about Regit for Business

Web-based CRM service that enables you to organize, manage, and nurture your customer contacts in the office or on the go. Learn more about SalesOptima Stratus

Web-based CRM service that enables you to organize, manage, and nurture your customer contacts in the office or on the go. Learn more about SalesOptima Stratus

Sansan

by Sansan

Quickly and accurately digitize/share your business cards on your company. Learn more about Sansan

Quickly and accurately digitize/share your business cards on your company. Learn more about Sansan

Scout

by Stirista

Scout helps sales and marketing professionals reach key decision makers by delivering verified contact and business information. Learn more about Scout

Scout helps sales and marketing professionals reach key decision makers by delivering verified contact and business information. Learn more about Scout

SEM.ADDRESSBOOK is a SEMYOU Cloud-Application, which manages contacts and clients. With the Cloud-Contact-Manager you have direct acces Learn more about sem.AddressBook

SEM.ADDRESSBOOK is a SEMYOU Cloud-Application, which manages contacts and clients. With the Cloud-Contact-Manager you have direct acces Learn more about sem.AddressBook

SmartSuite

by ReachForce

ReachForces SmartManage provides top-notch data verification and enrichment to improve lead and account data, driving better results. Learn more about SmartSuite

ReachForces SmartManage provides top-notch data verification and enrichment to improve lead and account data, driving better results. Learn more about SmartSuite

Summit Sales Contacts

by Ritam Technologies

Sales Contacts Software to track salesrep contacts and productivity. Learn more about Summit Sales Contacts

Sales Contacts Software to track salesrep contacts and productivity. Learn more about Summit Sales Contacts

TangoCRM

by Tango CRM

Online repository for all of your business contacts, be it a supplier or a customer. Additional functionality includes task tracking. Learn more about TangoCRM

Online repository for all of your business contacts, be it a supplier or a customer. Additional functionality includes task tracking. Learn more about TangoCRM

TouchingBase.io

by TouchingBase

Contact followup management - stay in touch with prospects, clients and everyone important to you and your business. Learn more about TouchingBase.io

Contact followup management - stay in touch with prospects, clients and everyone important to you and your business. Learn more about TouchingBase.io

upRing

by upRing

upRing helps you to effortlessly keep your contact list and that of your contacts up to date, clear and organized Learn more about upRing

upRing helps you to effortlessly keep your contact list and that of your contacts up to date, clear and organized Learn more about upRing


What is Contact Management Software?

Contact Management software provides powerful tools that enable storage, tracking and management of contact information throughout an organization.


Contact Management Software Buyers' Guide

1. What is contact management software?

Contact management software enables the storage, tracking, and management of contact information across an organization. Contact management software helps organizations function more effectively by distributing current contact information for customers, contractors, vendors, and more across all levels and locations. These systems help businesses manage and promote leads, archive customer interactions, log employee tasks, report engagement analytics, and schedule events and tasks.


2. The benefits of contact management software

  • Distributed contact information. Contact management software typically tracks and stores contact information in a universally accessible cloud database. People and companies can be grouped as leads, customers, vendors, employees, and more. Businesses can grant specific users permission to access certain groups. Together, these features make it possible for small businesses to access essential contact information at any time, boosting efficiency, accuracy, and flexibility.
  • Rich business intelligence. Informed marketing and sales efforts depend on contact tracking. Contact management software can track customers throughout the sales cycle and compile valuable reports about what is and isn't working. Small businesses can use this business intelligence to make smarter, fact-based decisions.
  • Customer service. The right contact management system can improve customer service in several ways. Interaction histories help employees offer more personalized and relevant customer assistance through data about past customer experiences with the company. Some contact manager apps can collect support requests, assign them to representatives, and even schedule callbacks so customers aren't forced to wait on hold. These features ultimately improve customer satisfaction and retention.

3. Typical features of contact management software

  • Interaction tracking: Track daily activities such as contact transfers, emails, and task schedules.
  • Contact import and export: Transfer contacts between multiple data sources.
  • Contact search and filter: Search and filter contacts within the entire contact database.
  • Contact database: Maintain a record of all contacts saved in a database, including details like last interaction, follow-up, and activities.
  • Calendar and reminder systems: Add notes to individual contacts and set reminders for scheduled follow-ups.
  • Customizable fields: Add, remove, and rename fields used for storing contact details. Customization helps capture different sets of contact details for different campaigns.
  • Shared contacts: Share contacts with other applications like Gmail and CRM software.

The contact management software directory lets you filter by feature(s) to only view options that meet your business needs, helping you narrow your software shortlist.


4. The cost of contact management software

Most products in the market are priced on a "per month" basis, and may impose limits on the number of contacts. Software options can be categorized into three pricing tiers based on their starting price:

Price ranges:

  • $0 - $10
  • $10 - $25
  • $400+

*This pricing included in this list is for the entry-level/lowest-priced offering found on vendor websites on October 2, 2018. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products.

These ranges are an estimate for the base plans of most products. Enterprise or premium plans that are priced higher than basic plans often include additional features.


5. Considerations when purchasing contact management software

  • Get the features you need the first time. Capterra found that 66% of businesses that switched to a different contact management system did so because their initial solution lacked the needed features. Affordable or trendy solutions may not offer the tools your small business really needs, so be sure to invest in a system that solves your company's unique problems.
  • Know how long your transition will take. Moving to a new contact management system can be a long process. The time from C-suite decision to IT expansion to employee training could take months, or even years. Our research found that 80% of companies implemented their contact management software within 18 months. Some solutions are faster to set up than others, so it's important to balance setup time with your long-term goals.
  • Choose strategic integrations with other systems. The best contact management solution for your company might be the one that integrates seamlessly with your existing software. In many ways, contact management software is the critical hub that connects your systems. Social media, email, inventory, project management, and reporting are just some of the integrations available. Build an ecosystem that helps maximize all of your software tools.

  • Conversational user interfaces will provide better customer service. Intelligent chatbots in contact management software will offer better first-touch assistance to customers in need. Conversational user interfaces have been around for some time, but the technology is growing more sophisticated and reducing employees' ticket volume, allowing faster solutions while cutting costs. According to our research, 68% of small and midsize businesses (SMBs) are using or plan to use conversational user interfaces within the next one to two years.
  • Artificial intelligence (AI) and machine learning will make contact management software smarter. AI allows us to communicate with devices/things, and devices/things to communicate with each other. Advanced solutions are using AI to create all kinds of predictive analytics in contact manager apps. Project management tools are beginning to forecast when teams will fall short of benchmark goals, and customer service tools will predict customer satisfaction levels and prioritize queues accordingly. Our research shows that 73% of SMBs are using or plan to use AI within the next one to two years.

Sources

Products evaluated for the pricing calculation were taken from Capterra's category page (sorted by "most reviews"). The pricing ranges exclude freemium versions of the products. The features were identified based on their relevance and the percentage of products in Capterra's directory that offer them. 

The following sources were used for this document:

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