ServiceDesk Plus vs Freshservice

Starting Price

$120.00/year/user

$19.00/month/user

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating


4.5 / 5
(132)


4.5 / 5
(361)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • check Buy Side (Suppliers)
  • check Completion Tracking
  • check Compliance Tracking
  • close Contract Lifecycle Management
  • close Electronic Signature
  • check Full Text Search
  • check Government Contracts
  • close Pre-built Templates
  • check Sell Side (Customers)
  • close Specialty Contracts
  • close Version Control
  • close Workflow Management
  • check Buy Side (Suppliers)
  • check Completion Tracking
  • check Compliance Tracking
  • check Contract Lifecycle Management
  • check Electronic Signature
  • close Full Text Search
  • close Government Contracts
  • close Pre-built Templates
  • check Sell Side (Customers)
  • close Specialty Contracts
  • close Version Control
  • check Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs Freshservice

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