--- title: "Best Conversation Intelligence Software 2026 | Capterra" description: "Find the top Conversation Intelligence software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/conversation-intelligence-software/" page_type: "category" language: "en" --- # Best Conversation Intelligence Software ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Real-Time Data: 5.0 rating - Alerts/Notifications: 4.5 rating - Call Recording: 5.0 rating #### Lowest rated features - Dashboard: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Fireflies Rating: 4.9 out of 5 (735 reviews) Profile: [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Enhanced daily productivity tools - Significant time reduction benefits Cons: - Complex and costly pricing structure - Recurring technical and accuracy problems #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: No #### Pricing review snippet Reviewer: ISAAC U. Reviewer details: Information Technology and Services, 1-10 employees Published: June 10, 2026 > "I like Security, Value for Money, Call Quality and Features, Client Account Management and Phone and SMS" ### Features tab #### Highest rated features - Automatic Transcription: 4.8 rating - Collaboration Tools: 4.5 rating - Call Recording: 4.9 rating - Dashboard: 4.5 rating #### Lowest rated features - Third-Party Integrations: 4.3 rating - Sentiment Analysis: 4.3 rating - API: 4.6 rating #### Feature-related review snippet Reviewer: Matt R. Reviewer details: Computer & Network Security, 1-10 employees Published: May 19, 2026 > "Like I said just some QOL for the mobile UI would be beneficial." ### Gallery tab Ease of use: 4.8 out of 5 (735 reviews) #### Related review snippet Reviewer: Seva U. Reviewer details: Information Technology and Services, 11-50 employees Published: April 21, 2026 > "Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the meeting to get an audio transcript)." ### Integrations tab Fireflies connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/197037/Fireflies/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Zoom Workplace: 4.7 rating - Google Meet: 4.9 rating - Microsoft Teams: 4.8 rating - Google Calendar: 4.8 rating - Notion: 4.8 rating #### Integrations-related review snippet Reviewer: ashish G. Reviewer details: Packaging and Containers, 5,001-10,000 employees Published: March 10, 2026 > "Will like to see more of AI integration abilities and pulling data from other meeting apps as well, if it is possible." --- ## Dialpad Rating: 4.2 out of 5 (570 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Conversation intelligence that acts, not just analyzes. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Performance Metrics: 5.0 rating - Alerts/Notifications: 5.0 rating - Dashboard: 5.0 rating - Natural Language Processing: 5.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (570 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Gong.io Rating: 4.8 out of 5 (561 reviews) Profile: [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 4.3 rating - AI/Machine Learning: 5.0 rating - Call Tracking: 5.0 rating - Call Recording: 5.0 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Collaboration Tools: 5.0 rating - Multi-Channel Communication: 5.0 rating - Natural Language Processing: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (561 reviews) #### Related review snippet Reviewer: connor W. Reviewer details: Computer Software, 51-200 employees Published: June 23, 2026 > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more." ### Integrations tab Gong.io connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/157969/Gong-io/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoom Workplace: 5.0 rating - GoTo Meeting: 4.4 rating - Microsoft Outlook: 5.0 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - MiVoice Business Solution: 4.2 rating - Genesys Cloud CX: 4.3 rating - Velocify: 4.3 rating --- ## HubSpot Sales Hub Rating: 4.5 out of 5 (504 reviews) Profile: [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated marketing management platform - Collaborative sales and marketing workspace Cons: - High and complex pricing structure - Frequent bugs and interface glitches #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Natural Language Processing: Not available - Call Tracking: Not available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available #### Feature-related review snippet Reviewer: Nolan W. Reviewer details: Real Estate, 11-50 employees Published: April 8, 2025 > "Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part." ### Gallery tab Ease of use: 4.4 out of 5 (504 reviews) #### Related review snippet Reviewer: Stacy S. Reviewer details: Mechanical or Industrial Engineering, 51-200 employees Published: July 7, 2026 > "The seamless integration with marketing tools and automation features helps streamline the entire sales pipeline, making it easier to nurture leads and close deals faster." ### Integrations tab HubSpot Sales Hub connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/214215/HubSpot-SalesHub/#integrations) #### Most popular integrations - Google Workspace: 4.8 rating - Microsoft 365: 4.6 rating - Gmail: 4.7 rating - HubSpot Marketing Hub: 5.0 rating - HubSpot CRM: 4.9 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Kyle M. Reviewer details: Financial Services, 201-500 employees Published: May 24, 2022 > "Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub." --- ## Apollo.io Rating: 4.5 out of 5 (398 reviews) Profile: [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Power your go-to-market with one platform. Fueled by the most accurate data on 210M contacts and 35M companies. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - AI/Machine Learning: 5.0 rating - API: 4.0 rating - Dashboard: 4.0 rating #### Feature-related review snippet Reviewer: Nurudeen O. Reviewer details: Telecommunications, 51-200 employees Published: May 5, 2026 > "What I love most about Apollo is how intuitive the user interface is." ### Gallery tab Ease of use: 4.5 out of 5 (398 reviews) #### Related review snippet Reviewer: Shasta W. Reviewer details: Construction, 51-200 employees Published: March 29, 2026 > "I also really value the all-in-one functionality—being able to find contacts, verify emails, and manage outreach in one system saves a lot of time and reduces the need for multiple tools." ### Integrations tab Apollo.io connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/158696/Apollo/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.2 rating - Gmail: 4.9 rating - HubSpot Marketing Hub: 4.5 rating - HubSpot CRM: 4.5 rating - Microsoft Outlook: 4.5 rating - LinkedIn for Business: 4.8 rating #### Integrations-related review snippet Reviewer: Steven S. Reviewer details: Design, Self-employed Published: September 7, 2022 > "I use the Chrome extension and the Gmail integration to utilize this software the best I can." --- ## Outreach Rating: 4.4 out of 5 (311 reviews) Profile: [Outreach](https://www.capterra.com/p/159318/Outreach/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive sales engagement platform - Flexible automated email sequencing Cons: - Frequent technical glitches and errors #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 5.0 rating - Prioritization: 4.0 rating #### Feature-related review snippet Reviewer: Karan P. Reviewer details: Computer Hardware, 501-1,000 employees Published: July 19, 2021 > "Documentation is extremely helpful and easy to interpret." ### Gallery tab Ease of use: 4.2 out of 5 (311 reviews) #### Related review snippet Reviewer: Dallin L. Reviewer details: Electrical/Electronic Manufacturing, 51-200 employees Published: May 26, 2026 > "Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues" ### Integrations tab Outreach connects with 89+ software tools. [See all integrations](https://www.capterra.com/p/159318/Outreach/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.7 rating - Microsoft 365: 4.6 rating - Gmail: 5.0 rating - HubSpot CRM: 4.5 rating - Okta: 4.7 rating - Dialpad: 4.2 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: December 9, 2024 > "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than done through other sf integrations I've tried and I like how everything is correctly logged." --- ## Convin Rating: 4.9 out of 5 (232 reviews) Profile: [Convin](https://www.capterra.com/p/204868/Convin/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: ₹80.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Not available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Available - Feedback Management: Available #### Feature-related review snippet Reviewer: Sunil R. Reviewer details: Education Management, 5,001-10,000 employees Published: November 23, 2023 > "The user-friendly layout and organization of all facts and tips in Convin is commendable." ### Gallery tab Ease of use: 4.9 out of 5 (232 reviews) #### Related review snippet Reviewer: Abhijith B. Reviewer details: Information Technology and Services, 501-1,000 employees Published: October 18, 2023 > "It also helped us to track the issue tickets based on customers sentiments and voice tone. With convin we were able to customize our auditing parameters and scores that made our auditing efficient." ### Integrations tab Convin connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/204868/Convin/#integrations) #### Most popular integrations - Ameyo: 4.9 rating - Exotel: 4.8 rating - Ozonetel: 4.9 rating #### Integrations-related review snippet Reviewer: Bharti C. Reviewer details: Health, Wellness and Fitness, 5,001-10,000 employees Published: December 13, 2023 > "I also appreciate how easily it integrates with my calendar." --- ## CallRail Rating: 4.5 out of 5 (173 reviews) Profile: [CallRail](https://www.capterra.com/p/141829/CallRail/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $55.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Not available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 4.4 out of 5 (173 reviews) #### Related review snippet Reviewer: Sean M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: November 17, 2025 > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone trees/IVR customization, marketing number pools, high level reporting)" ### Integrations tab CallRail connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/141829/CallRail/#integrations) #### Most popular integrations - Slack: 4.7 rating - Wix: 4.4 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - Pipeline CRM: 4.3 rating - Salesforce Marketing Cloud: 4.2 rating - Google Data Studio: 4.5 rating - Unbounce: 4.5 rating - Mixpanel: 4.5 rating --- ## Ebsta Rating: 4.8 out of 5 (104 reviews) Profile: [Ebsta](https://www.capterra.com/p/159162/Ebsta/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $50.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Natural Language Processing: Not available - Call Tracking: Not available - Real-Time Data: Not available - AI/Machine Learning: Not available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 4.8 out of 5 (104 reviews) ### Integrations tab Ebsta connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/159162/Ebsta/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.5 rating - LinkedIn for Business: 4.6 rating --- ## Convirza Rating: 4.4 out of 5 (99 reviews) Profile: [Convirza](https://www.capterra.com/p/150822/Convirza/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Turn conversations into Customers. Create and Convert more leads with Conversation Analytics®, AI and Call Tracking. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Not available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Available - Access Controls/Permissions: Available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available #### Feature-related review snippet Reviewer: angela I. Reviewer details: Real Estate, 11-50 employees Published: December 15, 2020 > "Easy log in access - easy usability." ### Gallery tab Ease of use: 4.2 out of 5 (99 reviews) #### Related review snippet Reviewer: Natalie S. Reviewer details: Logistics and Supply Chain, 51-200 employees Published: June 28, 2023 > "We love using these tracking numbers to provide more visibility to our marketing campaigns and gain a better idea of overall ROI." ### Integrations tab Convirza connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/150822/Convirza/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - Wix: 4.4 rating - Google Analytics 360: 4.0 rating - Zapier: 4.7 rating - Google Ads: 4.4 rating - Marketo Engage: 4.3 rating - HubSpot Sales Hub: 4.5 rating - Google Data Studio: 4.5 rating --- ## Aviso Rating: 4.2 out of 5 (30 reviews) Profile: [Aviso](https://www.capterra.com/p/149471/Aviso-Insights/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Sales teams leverage Aviso's AI-driven technology to close deals faster. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $50000.00 Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Available - AI Copilot: Not available - Trend Analysis: Available - Access Controls/Permissions: Available - Compliance Tracking: Available - Employee Coaching Tools: Available - Feedback Management: Available ### Gallery tab Ease of use: 4.0 out of 5 (30 reviews) --- ## InMoment Rating: 4.4 out of 5 (28 reviews) Profile: [InMoment](https://www.capterra.com/p/160599/InMoment/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve experiences at the intersection of value—where customer, employee, product, and market needs meet business objectives. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Available - AI Copilot: Not available - Trend Analysis: Available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Available - Feedback Management: Available #### Feature-related review snippet Reviewer: Ilham L. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: July 10, 2023 > "Intuitive dashboards.- Reliable platform system, nearly no glitches ever.-" ### Gallery tab Ease of use: 4.2 out of 5 (28 reviews) #### Related review snippet Reviewer: Ilham L. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: July 10, 2023 > "Intuitive dashboards.- Reliable platform system, nearly no glitches ever.-" ### Integrations tab InMoment connects with 79+ software tools. [See all integrations](https://www.capterra.com/p/160599/InMoment/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - OpenTable: 4.7 rating - Auth0: 4.7 rating - Contentsquare: 4.8 rating - OneLogin: 4.6 rating - HubSpot Content Hub: 4.6 rating - Fullstory: 4.6 rating --- ## Salesken Rating: 4.7 out of 5 (22 reviews) Profile: [Salesken](https://www.capterra.com/p/210355/Salesken/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Not available - Real-Time Data: Not available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Available #### Feature-related review snippet Reviewer: Shakeel A. Reviewer details: E-Learning, 5,001-10,000 employees Published: September 13, 2022 > "The interface is very easy to understand and all our personal mobile number is not shared with the customer rather it offers a new number for calling." ### Gallery tab Ease of use: 4.8 out of 5 (22 reviews) #### Related review snippet Reviewer: Shakeel A. Reviewer details: E-Learning, 5,001-10,000 employees Published: September 13, 2022 > "The interface is very easy to understand and all our personal mobile number is not shared with the customer rather it offers a new number for calling." --- ## Invoca Rating: 4.5 out of 5 (20 reviews) Profile: [Invoca](https://www.capterra.com/p/142981/Invoca/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Trusted by the world’s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Available - Real-Time Data: Not available - AI/Machine Learning: Not available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 4.3 out of 5 (20 reviews) #### Related review snippet Reviewer: Sparsh S. Reviewer details: Food Production, 1,001-5,000 employees Published: July 21, 2021 > "API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software." ### Integrations tab Invoca connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/142981/Invoca/#integrations) #### Most popular integrations - Google Analytics 360: 4.7 rating - HubSpot Marketing Hub: 4.5 rating - Marketo Engage: 4.3 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Adobe Campaign: 4.4 rating #### Integrations-related review snippet Reviewer: Sparsh S. Reviewer details: Food Production, 1,001-5,000 employees Published: July 21, 2021 > "API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software." --- ## QEval Rating: 4.0 out of 5 (20 reviews) Profile: [QEval](https://www.capterra.com/p/182454/QEvalPro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $100.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Available - AI Copilot: Available - Trend Analysis: Available - Access Controls/Permissions: Available - Compliance Tracking: Available - Employee Coaching Tools: Available - Feedback Management: Available #### Feature-related review snippet Reviewer: Ken S. Reviewer details: Telecommunications, 501-1,000 employees Published: June 30, 2021 > "I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not." ### Gallery tab Ease of use: 3.9 out of 5 (20 reviews) #### Related review snippet Reviewer: Ken S. Reviewer details: Telecommunications, 501-1,000 employees Published: June 30, 2021 > "I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not." ### Integrations tab QEval connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/182454/QEvalPro/#integrations) #### Most popular integrations - CallMiner Eureka: 4.6 rating - Observe.AI: 4.3 rating --- ## Outdoo AI Rating: 4.9 out of 5 (16 reviews) Profile: [Outdoo AI](https://www.capterra.com/p/232387/Outdoo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Roleplay and Coaching Platform for Customer-Facing Teams #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Not available - Real-Time Data: Available - AI/Machine Learning: Not available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 4.9 out of 5 (16 reviews) ### Integrations tab Outdoo AI connects with 48+ software tools. [See all integrations](https://www.capterra.com/p/232387/Outdoo/#integrations) #### Most popular integrations - Google Meet: 5.0 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 5.0 rating - HubSpot Marketing Hub: 4.5 rating - HubSpot CRM: 5.0 rating - NiCE CXone: 4.2 rating - Dialpad: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Aircall: 4.2 rating --- ## Eric.ai Rating: 4.9 out of 5 (15 reviews) Profile: [Eric.ai](https://www.capterra.com/p/10026023/Eric-ai/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Easy-to-use meeting note-taking tool that helps you create AI meeting notes through transcription, summaries, and action items. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Dashboard: 5.0 rating - Alerts/Notifications: 4.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (15 reviews) ### Integrations tab Eric.ai connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/10026023/Eric-ai/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Google Drive: 4.8 rating - Slack: 4.7 rating - Trello: 4.5 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.3 rating - monday.com AI Work Platform: 4.6 rating --- ## Kickscale Rating: 4.9 out of 5 (14 reviews) Profile: [Kickscale](https://www.capterra.com/p/10005863/Kickscale/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kickscale records, transcribes, and scores every sales call against MEDDIC, BANT, or your custom qualification framework. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.2 rating - Automatic Transcription: 4.0 rating - Reporting & Statistics: 4.7 rating - Trend Analysis: 4.3 rating #### Lowest rated features - AI Copilot: 4.0 rating - Prioritization: 4.0 rating - Tagging: 4.0 rating - Natural Language Processing: 4.5 rating ### Gallery tab Ease of use: 4.8 out of 5 (14 reviews) ### Integrations tab Kickscale connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/10005863/Kickscale/#integrations) #### Most popular integrations - Slack: 3.5 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Aircall: 4.0 rating - Make: 4.8 rating --- ## Jiminny Rating: 4.2 out of 5 (13 reviews) Profile: [Jiminny](https://www.capterra.com/p/180829/Jiminny/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Jiminny helps commercial teams maximize their revenue and build high-performing teams through AI-driven conversation intelligence. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Tracking: 1.0 rating - Performance Metrics: 1.0 rating - Reporting & Statistics: 1.0 rating - Third-Party Integrations: 1.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (13 reviews) ### Integrations tab Jiminny connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/180829/Jiminny/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Microsoft Teams: 4.5 rating - Dynamics 365: 4.4 rating - Pipedrive: 4.5 rating - Bullhorn ATS & CRM: 4.0 rating - Talkdesk: 4.5 rating - Dialpad: 4.2 rating - Aircall: 4.2 rating - RingCentral Video: 4.4 rating --- ## Outfindo Rating: 4.8 out of 5 (11 reviews) Profile: [Outfindo](https://www.capterra.com/p/10014624/Outfindo/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Conversation intelligence tool that enhances e-commerce sales by guiding customers to the right products through engaging conversations #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $300.00 Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Natural Language Processing: Available - Call Tracking: Not available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 5.0 out of 5 (11 reviews) --- ## Allego Rating: 4.7 out of 5 (11 reviews) Profile: [Allego](https://www.capterra.com/p/167160/Allego/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Market-leading revenue enablement platform that embeds learning, content, coaching, digital selling, and secure AI in the flow of work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Feature, One Time Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Available ### Gallery tab Ease of use: 4.5 out of 5 (11 reviews) ### Integrations tab Allego connects with 47+ software tools. [See all integrations](https://www.capterra.com/p/167160/Allego/#integrations) #### Most popular integrations - Slack: 4.7 rating - Webex Suite: 4.4 rating - Microsoft Outlook: 4.5 rating - Microsoft Azure: 4.6 rating - Okta: 4.7 rating - TalentLMS: 4.7 rating - SAP SuccessFactors HCM: 4.0 rating - Cornerstone LMS: 4.3 rating - Seismic: 4.6 rating --- ## Diabolocom Rating: 4.9 out of 5 (9 reviews) Profile: [Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €30.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Not available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Available - Access Controls/Permissions: Available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 4.9 out of 5 (9 reviews) ### Integrations tab Diabolocom connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/181150/Diabolocom/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Microsoft Teams: 4.5 rating - Dynamics 365: 4.4 rating - HubSpot CRM: 4.5 rating - Freshdesk: 4.5 rating - Salesforce Service Cloud: 4.5 rating - Salesforce Marketing Cloud: 4.2 rating - ServiceNow: 4.5 rating - Freshcaller: 4.0 rating --- ## Gryphon ONE Rating: 4.7 out of 5 (9 reviews) Profile: [Gryphon ONE](https://www.capterra.com/p/146599/Sales-Intelligence/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gryphon ONE helps marketing, customer service, & sales grow revenue, improve CX, & reduce risk by balancing compliance & business goals #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Available - Real-Time Data: Available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Available - Compliance Tracking: Available - Employee Coaching Tools: Available - Feedback Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (9 reviews) ### Integrations tab Gryphon ONE connects with 25+ software tools. [See all integrations](https://www.capterra.com/p/146599/Sales-Intelligence/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - NetSuite: 4.2 rating - Talkdesk: 4.5 rating - Dialpad: 4.2 rating - Five9: 4.2 rating - Oracle Database: 4.6 rating - Aircall: 4.2 rating - Vanillasoft: 4.6 rating - Salesloft: 4.3 rating --- ## Sales Ask Rating: 5.0 out of 5 (7 reviews) Profile: [Sales Ask](https://www.capterra.com/p/10022202/Sales-Ask/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI sales coaching for home services. Automate virtual ridealongs, score sales processes, and increase average ticket sizes in 21 days. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $160.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Natural Language Processing: Not available - Call Tracking: Available - Real-Time Data: Not available - AI/Machine Learning: Available - Trend/Problem Indicators: Not available - AI Copilot: Not available - Trend Analysis: Not available - Access Controls/Permissions: Not available - Compliance Tracking: Not available - Employee Coaching Tools: Not available - Feedback Management: Not available ### Gallery tab Ease of use: 5.0 out of 5 (7 reviews) ### Integrations tab Sales Ask connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/10022202/Sales-Ask/#integrations) #### Most popular integrations - Housecall Pro: 4.7 rating - Procore: 4.5 rating - Jobber: 4.6 rating - AccuLynx: 4.6 rating - JobNimbus: 4.6 rating - ServiceTitan: 4.3 rating - JustCall: 4.1 rating - Roofr: 4.6 rating - Builder Prime: 4.7 rating --- Page 1 of 2 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (64) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions AI Copilot AI/Machine Learning Call Recording Call Tracking Compliance Tracking Employee Coaching Tools Feedback Management Generative AI Intent Recognition Keyword Filtering Lead Qualification Multi-Channel Communication Natural Language Processing Notes Management Performance Metrics Real-Time Data Tagging Trend Analysis Trend/Problem Indicators Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Sales Coaching Software](https://www.capterra.com/sales-coaching-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Sales Intelligence Software](https://www.capterra.com/sales-intelligence-software/)[Insight Engines Software](https://www.capterra.com/insight-engines-software/)[Data Analysis Software](https://www.capterra.com/data-analysis-software/)