--- title: "Best Conversational AI Platform Software 2026 | Capterra" description: "Find the top Conversational AI Platform software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/conversational-ai-platform-software/" page_type: "category" language: "en" author: name: "Andrew Blair" url: "https://www.capterra.com/resources/author/andrew-blair/" description: "Andrew is an analyst with over 4 years in CRM, marketing, and customer support software, plus AI. His insights draw on 150,000+ verified Capterra reviews and nearly 3,000 buyer interactions." image: "https://images.ctfassets.net/px6a31ta05xu/2BYZQpBI89sKhnHSPcDhWY/ed43625df04e462ca18368d63c820f6b/andrew-temporary-600x600.png" --- # Best Conversational AI Platform Software Written by Andrew Blair Andrew is an analyst with over 4 years in CRM, marketing, and customer support software, plus AI. His insights draw on 150,000+ verified Capterra reviews and nearly 3,000 buyer interactions. [See full bio and all articles](https://www.capterra.com/resources/author/andrew-blair/). [Free](https://www.capterra.com/conversational-ai-platform-software/s/free/) [4.6 (101)](https://www.capterra.com/p/10020130/Gemini/reviews/) Cloud-based and on-device AI model family supporting text, image, audio, video, and code tasks with agentic workflow tools. [Learn more about Gemini](https://www.capterra.com/p/10020130/Gemini/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 84% recommend this product [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure. [Learn more about SAS Viya](https://www.capterra.com/p/10004983/SAS-Viya/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.8 (183)](https://www.capterra.com/p/165150/livepro/reviews/) Luna is an advanced, human-like AI Voice Agent built specifically for the contact center.  [Learn more about livepro](https://www.capterra.com/p/165150/livepro/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 96% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.5 (562)](https://www.capterra.com/p/157977/Salesloft/reviews/) Cloud-based sales platform that helps businesses manage deals, automate engagement, forecast revenue, and coach sellers using. [Learn more about Salesloft](https://www.capterra.com/p/157977/Salesloft/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 84% recommend this product 0.0 (0) The conversational AI platform where Agentic AI reasons and acts. [Learn more about Dialpad Support](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.4 (7)](https://www.capterra.com/p/247726/Qiscus/reviews/) It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. [Learn more about Qiscus](https://www.capterra.com/p/247726/Qiscus/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 0.0 (0) CogniAgent is a no-code AI agent platform for business. Your agents talk across 8 channels and act across 2,700+ systems. [Learn more about CogniAgent](https://www.capterra.com/p/10031739/CogniAgent/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [5.0 (3)](https://www.capterra.com/p/10023088/Chatsi/#reviews) An AI-powered sales assistant designed to bring the in-store experience online, providing recommendations and real-time support. [Learn more about Chatsi](https://www.capterra.com/p/10023088/Chatsi/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [4.7 (17)](https://www.capterra.com/p/207596/ZyraTalk/reviews/) ZyraTalk: The ultimate AI customer service solution. Automate conversations, increase leads, streamline support. Mind blowing AI. [Learn more about ZyraTalk](https://www.capterra.com/p/207596/ZyraTalk/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24244)](https://www.capterra.com/p/135003/Slack/reviews/) Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 86% recommend this product [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16488)](https://www.capterra.com/p/180345/WhatsApp/reviews/) WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. [Learn more about WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 89% recommend this product [## ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4646)](https://www.capterra.com/p/158833/ClickUp/reviews/) Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace. [Learn more about ClickUp](https://www.capterra.com/p/158833/ClickUp/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 84% recommend this product [## Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3086)](https://www.capterra.com/p/130182/Zapier/reviews/) Cloud-based workflow automation tool that connects 9,000+ apps using no-code triggers, actions, and built-in AI steps. [Learn more about Zapier](https://www.capterra.com/p/130182/Zapier/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 83% recommend this product [## Notion](https://www.capterra.com/p/186596/Notion/) [4.7 (2846)](https://www.capterra.com/p/186596/Notion/reviews/) Notion is the all-in-one workspace for notes, projects, documents, and collaboration. [Learn more about Notion](https://www.capterra.com/p/186596/Notion/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 87% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Help desk with AI agents, email, chat and calls from $15 per agent [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 88% recommend this product [## Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (810)](https://www.capterra.com/p/276054/Fathom/reviews/) Fathom is the #1-rated AI meeting partner: bot or bot-free capture, AI summaries, CRM sync, and searchable meeting history. [Learn more about Fathom](https://www.capterra.com/p/276054/Fathom/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 99% recommend this product [## Birdeye](https://www.capterra.com/p/152997/BirdEye/) [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 85% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-ai-platform-software/shortlist/) Tidio is a conversational AI tool capable of automating up to 64% of incoming customer communication. No code, plug and play. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 85% recommend this product [## Dialpad Connect](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) The conversational AI platform where Agentic AI reasons and acts. [Learn more about Dialpad Connect](https://www.capterra.com/p/190976/Dialpad-Sell/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## Discord](https://www.capterra.com/p/240238/Discord/) [4.6 (543)](https://www.capterra.com/p/240238/Discord/reviews/) Online communication tool that allows video, audio, and text conversations, using public or private servers. [Learn more about Discord](https://www.capterra.com/p/240238/Discord/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 86% recommend this product [## Podium](https://www.capterra.com/p/164285/Podium/) [4.2 (527)](https://www.capterra.com/p/164285/Podium/reviews/) Cloud-based lead management platform that consolidates text, phone, email, and social into one inbox with reviews and reporting. [Learn more about Podium](https://www.capterra.com/p/164285/Podium/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition [## 1min.AI](https://www.capterra.com/p/10020011/1min-AI/) [4.7 (502)](https://www.capterra.com/p/10020011/1min-AI/reviews/) Cloud-based AI platform for chat, writing, image generation, video, audio, and document analysis across 40+ AI models in one workspace. [Learn more about 1min.AI](https://www.capterra.com/p/10020011/1min-AI/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 89% recommend this product [## Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (399)](https://www.capterra.com/p/158696/Apollo/reviews/) Cloud-based B2B sales platform combining contact database, multi-channel outreach, built-in dialer, lead enrichment, and workflow. [Learn more about Apollo.io](https://www.capterra.com/p/158696/Apollo/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 83% recommend this product [## Simplified](https://www.capterra.com/p/237334/Simplified/) [4.7 (311)](https://www.capterra.com/p/237334/Simplified/reviews/) Cloud-based design platform combining graphic design, AI copywriting, video editing, and social media scheduling with real-time. [Learn more about Simplified](https://www.capterra.com/p/237334/Simplified/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 82% recommend this product [## ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) [5.0 (308)](https://www.capterra.com/p/168153/ContactPigeon/reviews/) Cloud-based omnichannel engagement platform for retail brands, combining a built-in CDP, marketing automation, and channels like. [Learn more about ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) Conversational AI Platform features reviewers most value Chatbot Code-free Development For Developers Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Speech Recognition 99% recommend this product Page 1 of 20 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (929) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [AI/Machine Learning](https://www.capterra.com/conversational-ai-platform-software/features/ai-machine-learning/) [API](https://www.capterra.com/conversational-ai-platform-software/features/api/) [Chat/Messaging](https://www.capterra.com/conversational-ai-platform-software/features/chat-messaging/) [Chatbot](https://www.capterra.com/conversational-ai-platform-software/features/chatbot/) [Code-free Development](https://www.capterra.com/conversational-ai-platform-software/features/code-free-development/) [Communication Management](https://www.capterra.com/conversational-ai-platform-software/features/communication-management/) Contextual Guidance For Developers Generative AI [Intent Recognition](https://www.capterra.com/conversational-ai-platform-software/features/intent-recognition/) [Live Chat](https://www.capterra.com/conversational-ai-platform-software/features/live-chat/) [Multi-Channel Communication](https://www.capterra.com/conversational-ai-platform-software/features/multi-channel-communication/) [Multi-Language](https://www.capterra.com/conversational-ai-platform-software/features/multi-language/) [Natural Language Processing](https://www.capterra.com/conversational-ai-platform-software/features/natural-language-processing/) Pre-Configured Bot [Reporting/Analytics](https://www.capterra.com/conversational-ai-platform-software/features/reporting-analytics/) Sentiment Analysis Speech Recognition Speech Synthesis Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Deep Learning Software](https://www.capterra.com/deep-learning-software/)[Lead Generation Software](https://www.capterra.com/lead-generation-software/)[Conversational Marketing Platform Software](https://www.capterra.com/conversational-marketing-platform-software/)[Robotic Process Automation Software](https://www.capterra.com/robotic-process-automation-software/)[Artificial Intelligence Software](https://www.capterra.com/artificial-intelligence-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Sales Enablement Software](https://www.capterra.com/sales-enablement-software/)[Customer Communications Management Software](https://www.capterra.com/customer-communications-management-software/)[Employee Engagement Software](https://www.capterra.com/employee-engagement-software/)[Student Engagement Platform Software](https://www.capterra.com/student-engagement-platform-software/)[Machine Learning Software](https://www.capterra.com/machine-learning-software/)[Lead Nurturing Software](https://www.capterra.com/lead-nurturing-software/)[Customer Engagement Software](https://www.capterra.com/customer-engagement-software/)[Sales Force Automation Software](https://www.capterra.com/sales-force-automation-software/)[Marketing Automation Software](https://www.capterra.com/marketing-automation-software/) I'm looking for Conversational AI Platform Software that is: [Free](https://www.capterra.com/conversational-ai-platform-software/s/free/)