LiveEngage vs Voiceflow

Starting Price

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Best For

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

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Ideal number of Users

1 - 1000+

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Rating


4.3 / 5
(36)
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Ease of Use


4.3 / 5


  • "LiveEngage is very user friendly and this is the first quality I look out for in any software solution."

  • "It is quite user friendly and the canned responses feature is quite useful."



Customer Support


4.3 / 5


  • "Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support."

  • "Best of Breed live chat platform for supporting online customer service needs."



Features & Functionality


4.3 / 5


  • "I love the ease and interface of this program. It's very smooth for the most part and the stats provided are a fantastic tracking tool."

  • "It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product."



Value for Money


4.2 / 5




Product Features

  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant
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Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
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LiveEngage vs Voiceflow

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Voiceflow vs LiveEngage