askSpoke vs Bold360

Starting Price

$4.00/month/user

Not provided by vendor

Best For

askSpoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

Ideal number of Users

100 - 1000+

2 - 1000+

Rating


4.8 / 5
(33)
Read All Reviews

4.4 / 5
(25)
Read All Reviews

Ease of Use


4.7 / 5


  • "What do I like about most about Spoke. It's simple and easy to use."

  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."


4.3 / 5


Customer Support


5 / 5


  • "Amazing tool for everyday working-life with amazing customer service."

  • "This software is so great for working with a help desk, at least from the user's perspective."


4.4 / 5


Features & Functionality


4.3 / 5


  • "How quickly it is to spin up and get people using it. Spoke natively living inside Slack was a godsend for our users."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."


4.3 / 5


Value for Money


4.8 / 5



4.6 / 5


Product Features

  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant

Screenshots

View 5 screenshots 205918 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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askSpoke vs Bold360

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