Spoke vs Houndify

Starting Price

$1.00/month/user

Not provided by vendor

Best For

Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

Can be integrated in any service, product or business to add voice and conversational intelligence.

Rating


4.8 / 5
(33)
Read All Reviews

4.7 / 5
(3)

Ideal number of Users

100 - 1000+

Not provided by vendor

Ease of Use


4.7 / 5


  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."

  • "Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions."


4.7 / 5


Customer Support


5 / 5


  • "Spoke has changed the way I triage and respond to help desk tickets."

  • "We use it for not only our IT team but for internal sales and customer support questions as well."


4 / 5


Features & Functionality


4.3 / 5


  • "I love how intuitive the platform is to use. It takes little to no training and it learns the material so quickly."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."


5 / 5


Value for Money


4.8 / 5



4 / 5


Product Features

  • close Code-free Development
  • close Contextual Guidance
  • close For Developers
  • close Intent Recognition
  • close Multi-Language
  • close Omni-Channel
  • close On-Screen Chats
  • check Pre-configured Bot
  • close Reusable Components
  • close Sentiment Analysis
  • close Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant
  • close Code-free Development
  • check Contextual Guidance
  • check For Developers
  • close Intent Recognition
  • check Multi-Language
  • close Omni-Channel
  • close On-Screen Chats
  • close Pre-configured Bot
  • close Reusable Components
  • close Sentiment Analysis
  • check Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant

Screenshots

View 4 screenshots 105577 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
Not provided by vendor

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Spoke vs Houndify

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