LiveEngage vs Eva

Starting Price

Not provided by vendor

$15.00/month/user

Best For

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

Cloud-based social media marketing platform that helps businesses of all sizes automate content creation, customer engagement, notifications and reports via AI, analytics and posts scheduling.

Rating


4.4 / 5
(33)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.4 / 5


  • "I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication."

  • "Easy to use and efficient way to speak to customers."



Customer Support


4.4 / 5


  • "Ve used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers."

  • "Providing customers with other ways of reaching out to our customer service."



Features & Functionality


4.4 / 5


  • "Liveengage is very intuitive and thus very easy to use."

  • "Setting up new agents and canned messages for quicker support is a breeze."



Value for Money


4.3 / 5




Product Features

  • check Code-free Development
  • check Contextual Guidance
  • check For Developers
  • check Intent Recognition
  • check Multi-Language
  • check Omni-Channel
  • check On-Screen Chats
  • check Pre-configured Bot
  • check Reusable Components
  • check Sentiment Analysis
  • close Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant
Not provided by vendor

Screenshots

View 5 screenshots 123346 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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LiveEngage vs Eva

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